Data Entry Customer Service
Resume:
Sashoy A.
Smith
Contact
About Me
Skills
Cambridge District, Cambridge
P.O. St. James
********@*****.***
Results-driven professional with
years of experience in data entry and
research analysis. Enthusiastic,
detail-oriented, and goal-focused,
with expertise in data analysis, client
request management, and time-
sensitive task execution. Seeking
opportunities to contribute to
organizational success through
precision and efficiency.
Microsoft Office Suite: Word, Excel,
PowerPoint
Google Suite: Docs, Drive, Chat,
Hangouts, Calendar
Data Entry & Research
Customer Service & Client Relations
Time & Task Management
Kenilworth Academy June 2014 – Feb 2015
Education
Experience
References
Brenda Simon
Pastor
Kingsley Payne
Justice of the Peace
Cambridge High School
Bickersteth Primary & Infant School
Cambridge Basic School
Sept 2008 – July 2013
Sept 2001 – 2003
Sept 2003 – 2008
Review medical claim forms and insurance details from Hospice and Home Health providers for insurance
companies.
Ensure accuracy in claim processing and maintain
compliance with industry regulations.
Infinity Behavioral (IBHS) October 2022 – July
2025 Accounts Receivable Agent
Managed inbound calls and emails, assisting customers with inquiries related to Nespresso products.
Provided troubleshooting support for coffee machines and ensured customer satisfaction in accordance with company policies.
Concentrix November 2021 – June 2022
Blended Support Representative (Nespresso Account) Responded to customer queries via calls and emails, adhering to company policies.
Handled and resolved customer concerns efficiently using Salesforce.
Collective Solutions October 2021 – November 2021 Customer Service Associate (Minted Account)
Recorded and analyzed key data from live commercials, including pricing, promotions, and events.
Performed various indexing roles, including: Cinema Trainer & Cinema Indexer, TV/Radio Indexing, Photo Board Indexing
Market Track / Numerator April 2015 – August 2021 Research Associate (Data Entry) – Level 3
Assisted customers by providing product information and accurate billing details.
Ensured high-quality service and customer satisfaction. Alliance One, Montego Bay, Jamaica June 2014
Call Center Quality Analyst (Part-Time)
Provided excellent hospitality and customer service in a formal dining setting.
Ensured timely service and guest satisfaction.
Iberostar Resorts and Spa March 2013
Waitress & Food Decorator (Part-Time)
Certificate
Caribbean Secondary Education Certificate
(CSEC):
English A- Grade 3
Information Technology - Grade 3
Human and Social Biology - Grade 3
Integrated Science - Grade 3
Food and Nutrition - Grade 2
Home Management - Grade 3
Physical Education - Grade 3
Qualifications
National Vocational Qualification of Jamaica – Call Center Operations Level 2
Business Administration Management Level 3
Natoy Foster-Stewart
Former Supervisor – Market Track/Numerator
shoy
A.
Smith
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