Customer Service Representative
Resume:
Maria Brooks
Shreveport, LA *****
******@*****.***
Professional Summary
My overall objective is to obtain a permanent position where my experience can be utilized within a professional business field that allow advancement based upon demonstrated performance within your company.
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
Advanced Call Center Technologies-Shreveport, LA
January 2025 to July 2025
Provided Customer Service and Process Payment for Consumer Cellular . CCMA
Ochsner LSU Asthma Allegry Ent-Shreveport, LA
January 2024 to March 2025
Triage, Rooming, Vaccination, Bloodwork, Allergy Testing, Biohazard Containers monitored & Replaced, Equipment and Supplies, Monitor for Service and Expired dates on equipment, Prior Authorization, Schedule / Reschedule Appointments, communicate with pharmacy’s and other providers. Certified Medical Assistant
Ochsner LSU Health-Shreveport, LA
October 2023 to December 2024
Assess pediatric patients through the use of their vital signs. Triage patients through the use of the EPIC Software. Assist the physicians with the care of the patients. Place patients in the appropriate rooms on the corresponding halls. Provide aftercare printout instructions per the physicians. Schedule patients for the appropriate appointments. Transport and accompany the patients to X-Ray and Lab. Prepare and maintain the exam rooms.
Conduct and restock patient needed supplies in each exam room. Check for expired and examine all supplies located in the store stock room. Facilitator
CAOH-Bossier City-LA
January 2022 to July 2022
Managed Caseloads
Managed Clients Home’s and DSW’s
Monthly Shopping for Clients needs
Completed Monthly Audits of Homes
Attend Doctors appointments, picked up prescription’s, OTC meds from Pharmacy Transport Clients to Appointments, Outings etc.
Conducted Wkly Face to Face Monitor’s and Phone Calls with Clients,Caregiver’s and DSW’s Complete Annual and Quarterly with Support Coordinator's and Various Agencies CSR - Customer Service Representative
YoungWilliams-Bossier City-LA
January 2019 to April 2021
Answered incoming call providing customer service to CP, NCP, Employer, Lawyer,Attorney and Other State CSE Agency .
Machinist Operator
RONPAK, INC.-Shreveport, LA
September 2018 to January 2019
Prepare Machine to Run
Maintenance/Maintain Machine & Area
Complete Print Job For various Food Fast Company
Geneal labor,Scaler,BackUp Lead,Chiller Attendant,PC Room Tyson Food Company-Carthage, TX
January 2015 to June 2018
Production LINE- handle, grade,sort and pack the product Scaler- enter in Spec & Value per Product & Customer request Backup Lead -Supervised, Set line up to Run & Complete needed Orders for various Customer Chiller Attendant - Monitor & Run Chiller, Complete Water Test for whole Plant,Controlled & Test Chemical Usage & Amount
Cooler Attendant- Scanned Order's & Pallet's for Completed / Partial, Re-work, employee sale and Material use Per Line & Order (inventory of Bags,Boxes,Labels,Wraps etc) WOG Sizer- Answer line request by radio per Customer Spec,Grade & Size of bird to ensure the quality expected by Customer's, Control line
Speed, Turn Lines ON, OFF by request, calibrate line to ensure the correct size birds travel and drop on correct line .
Cross training - Provide a greater understanding of Leadership, Management,Customer service and what it takes to Run and Maintain a Production Plant and or Successful Business while meeting the needs of everyone as well as the Demand.
Housekeeper
WILLIS KNIGHTON MEDICAL CENTER-Shreveport, LA
May 2013 to February 2014
Cleaned Discharged room and Assigned Area as well as Special Projects when assigned. Manager/Tax Preparer
Sharon Johnson Tax Agency-Shreveport, LA
October 2012 to October 2013
Prepared Income tax returns for individuals, Answered questions and concerns pertaining to tax returns, Filed away customer important and personal documents. Frontdesk
Shreveport Value Inn-Shreveport, LA
January 2011 to September 2012
Checked-In and Checked-Out Customers, Maintained Money and Front Area, Answered incoming phone calls, Transferred Calls to Customer Rooms, Schedule Reservations Technical Support /Customer Representative
US Support Company-Shreveport, LA
October 2005 to June 2008
Providing Customer and Technical Support to PC Owner and Internet Service Customer, Processed Orders, Troubleshoot Internet and different Program issues & errors, verifying all hardware and equipment was setup and working before dispatching a technician to customer home or remote. Slot Attendant
Horseshoe Casino-Bossier City, LA
July 2002 to March 2005
Provided Guest with excellent customer service, Provide Customer with Customer reward cards, Locked and Unlocked Slot Machines for customers, Filled Slot Machine Top and Bottom with coins, Paid out small jackpots and W2G forms (tax documents for the IRS) Education
Southern University-Shreveport, LA
March 2023 to August 2023
Southern University-Shreveport, LA
March 2023 to August 2023
Diploma in General Studies
Woodlawn High School-Shreveport, LA
March 1996 to May 2000
Skills
• Front desk
• General Ledger Accounting
• Medical terminology
• Phlebotomy
• Warehouse experience
• Technical support
• Houskeeping
• Patient Care
• Call Center
• Technical Support
• Customer Support
• Courier
• Pediatrics
• Front Desk
• Epic
• CSR
• Customer Service
• Profiicient in Word, Excel, Computer Technology, Computer Repair and Tax Document Preparation (3 years)
• Vital signs
• Customer service
Certifications and Licenses
Driver's License
CCMA Certification
BLS Certification
Certified Phlebotomy Technician
Contact this candidate