Customer Service Representative
Resume:
EMPLOYMENT HISTORY
AUG **** - PRESENT
Customer Service Representative, Kelly Educational Services, Jacksonville, FL Streamlined the process of assigning and removing substitute teachers Enhanced customer service experience for substitute teachers Demonstrated excellent problem-solving skills in high-pressure situations Manage inbound/outbound calls, efficiently assigning substitute teachers to district roles. MAR 2019 - 2023
Customer Service Representative, Adt, Jacksonville, FL Boosted customer satisfaction by swiftly resolving issues Exhibited friendly demeanor in all interactions
Expertly handled high volume of incoming calls and emails FEB 2015 - MAR 2019
Customer Service Representative/Call Center, ValorVIP, Jacksonville, FL Inbound calls for NC.Unemployment. DES agent.Process claims for claimant and employers . Provided information about unemployment claim status.
Managed inbound calls, processed unemployment claims, ensuring accurate and timely assistance. Efficiently handled inquiries, boosting claimant satisfaction by providing clear, concise claim updates. Assisted both claimants and employers with unemployment claims, fostering a supportive communication environment. Analyzed claimant requests to provide detailed status updates, enhancing the accuracy of information relayed. Passionately delivered customer support for NC Unemployment, improving client engagement through diligent claim handling.
JUL 2016 - FEB 2019
Customer Service Representative, Fanatics, Inc, Jacksonville, FL Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges. Enhanced customer satisfaction by swiftly resolving issues, leading to a 15% increase in positive feedback. Managed detailed customer account verification, ensuring accuracy and enhancing trust. Supported client needs effectively, ensuring swift resolution of orders, refunds, and exchanges. Pioneered new customer engagement strategies via social media, broadening communication channels. Analyzed customer interaction data to guide improvements in service delivery and efficiency. JAN 2015 - NOV 2016
Cashier/Customer Service, Target, Jacksonville, FL Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Managed transactions with high accuracy, ensuring all financial operations were correct. Enhanced customer satisfaction by providing swift and accurate checkout services. Assisted customers with inquiries, improving service quality and fostering loyalty. 8024 Southside Blvd., Jacksonville, US,
32256
************@*****.***
DANI JONES
CUSTOMER SERVICE REPRESENTATIVE
PROFESSIONAL SUMMARY
Customer Service Representative with over 19 years of experience, proficient in managing high-volume calls and enhancing customer interactions. Skilled in problem-solving, utilizing multi-line phone systems, and implementing efficient customer service strategies. Demonstrates a strong commitment to accuracy and detail, ensuring seamless service delivery and customer satisfaction.
Eagerly engaged with clients to ensure a positive shopping experience. Implemented efficient methods to streamline payment processes, reducing wait times. FEB 2013 - JUL 2016
Customer Service Representative, GSI Commerce, Brunswick, GA Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Assist with placement of orders, refunds, or exchanges. Enhanced customer retention by resolving issues efficiently via multiple channels. Maintained detailed logs of customer interactions, ensuring accurate follow-ups. Provided empathetic customer support, fostering positive relations and satisfaction. MAR 2005 - MAY 2012
Cashier/Customer Service, Chick-fil-A, Brunswick, GA Efficiently managed transactions, boosting customer satisfaction and reducing wait times. Maintained high accuracy in order handling, ensuring all customer requests were met precisely. Assisted team members in peak hours, ensuring smooth workflow and customer service. Introduced a quick-payment system that sped up service delivery by 30% during rush hours. EDUCATION
AUG 2001 - 2004
High school diploma or GED, Camden County High School SKILLS
Food Preparation Meal Preparation
Customer service Windows
Node.js Problem-solving
Team Work Reliability
Flexibility JavaScript
Git Front desk
Multi-line phone systems Google Docs
Typing Microsoft Excel
OneSite Property leasing
Live chat Time Management
Communication Conflict Resolution
ADDITIONAL INFORMATION
Additional Information
SKILLS
• Fast Food
• Food Service
• Team Member
• Customer Service
• Food Prep
• Call Center
• CSR
• Customer Care
• Customer Support
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