Customer Service Representative
Resume:
Reva Baker
Hinesville, GA *****
*********@*****.***
Professional Summary
Detail-oriented and customer-focused customer service representative with 6 years of experience in various roles. Proficient in using CRM software, handling customer complaints, and providing exceptional customer service. Possess strong communication and organizational skills. Experience in sales, marketing, and banking. Skilled in data entry, cash handling, and food service. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Remote Customer Service Representative
Windy City Call Center LLC-Remote
June 2024 to Present
• Provided exceptional customer service and support to remote customers, ensuring their needs were met and issues resolved in a timely manner.
• Utilized CRM software to accurately document customer interactions, inquiries, and resolutions, maintaining comprehensive records for future reference.
• Assisted remote customers with product recommendations based on their specific needs and preferences, resulting in increased upsell opportunities.
• Maintained up-to-date knowledge of company products/services as well as industry trends to provide accurate information and recommendations remotely.
• Identified patterns or recurring issues reported by remote customers and proactively communicated them to the appropriate departments for process improvement initiatives.
• Effectively managed angry or dissatisfied remote customers by actively listening to their concerns, empathizing with their frustrations, and finding suitable solutions that exceeded expectations whenever possible.
• Participated in regular training sessions/webinars provided by the company to enhance product knowledge as well as improve communication skills when dealing with remote customers. House Cleaner
Sparkling Queens Cleaning Service-Hinesville, GA
May 2023 to June 2024
• Clean houses using a variety of cleaning equipment, disinfectants and machines.
• Vacuum hardwood floors and carpet.
• Adhered to company policies regarding confidentiality, privacy, and security of client's homes or premises
• Provided exceptional customer service by addressing client concerns promptly and professionally
• Collaborated with clients to understand their specific cleaning needs and preferences
• Performed thorough cleaning of residential properties, including dusting, vacuuming, mopping floors, and sanitizing surfaces
• Maintained high standards of cleanliness and attention to detail in all assigned tasks
• Closely inspected work areas after completion to ensure all tasks were performed to the highest standards
Teller
GeoVista Credit Union-Hinesville, GA
December 2021 to December 2022
• Greeting all members upon arrival warmly and respectfully.
• Building member loyalty.
• Establishing member relationships through courtesy and friendliness. addressing the members by name.
• Careful attention to detail and time management.
• Performs duties related to balancing individual cash and end of day proof. Performs office work as necessary or assigned.
• Carefully counting cash to members when depositing to account and withdrawing from account.
• Perform the basic transactions of a paying and receiving teller such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders and cashier's checks.
• Ability to use office machines and perform basic mathematical functions.
• Basic product knowledge.
• Shows initiative, empathy and proactively prevents and handles problems with clients while assisting other tellers as well.
• Contributing to a positive team environment in the banking center through teamwork, team spirit and coaching.
Customer Service Representative
Blueprint Marketing Solutions, Inc.-Savannah, GA
September 2021 to November 2021
• Assisted customers with a warm and professional attitude
• Answered questions about products and services
• Built and maintained positive relationships with customers
• Promoted company image, products and services
Customer Service Representative
Convergys-Tucson, AZ
November 2016 to January 2017
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts
• Assisted with technical support duties
• Monitored claims and physician-related services
• Processed customer prescription requests
• Performed data entry for customer accounts and physicians Direct Care Worker
Consumer Direct Care Network-Tucson, AZ
May 2016 to August 2016
• Assisted clients with mobility
• Assisted clients in running errands
• Monitored clients nutritional requirements
• Assisted with clients' personal supervision
• Monitored medical data, such as documenting clients taking prescribed medications on time
• Monitored daily health
• Provided compassionate daily care
• Assisted clients with everyday tasks, such as mobility, hygiene, preparing meals Customer Service Representative
Afni-Tucson, AZ
May 2015 to August 2015
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Resolved customer information and complaints
• Handled online orders and credit card transactions
• Performed data entry for customer information
• Answered calls from customers
• Adjusted and changed customer account information as requested
• Responded to claim inquiries
Caregiver
Comfort Keepers-Niceville, FL
June 2014 to February 2015
• Assisted clients with mobility
• Transported clients to scheduled appointments
• Assisted clients in running errands
• Monitored clients nutritional requirements
• Assisted with clients' personal supervision
• Monitored medical data, such as documenting clients taking prescribed medications on time
• Monitored daily health
• Provided compassionate daily care
• Assisted clients with everyday tasks, such as mobility, hygiene, preparing meals Food Service Worker
Army & Airforce Exchange Service-Eglin AFB, FL
February 2013 to March 2014
• Worked in a fast paced environment
• Worked in a fast paced environment
• Handled customer care
• Operated the cash register
• Prepared food and drinks
• Relayed food and drink orders
• Restocked merchandise
• Made sure the dining room and kitchen were clean
• Greeted customers
• Prepped surfaces
• Provided friendly service
Crew Member
Wendy's-Fort Walton Beach, FL
March 2012 to April 2013
• Worked in a fast paced environment
• Handled customer care
• Operated the cash register
• Prepared food and drinks
• Relayed food and drink orders
• Restocked merchandise
• Made sure the dining room and kitchen were clean
• Greeted customers
• Prepped surfaces
• Provided friendly service
Education
High School Diploma/G.E.D in General Studies
Adult Community Education - Tallahassee, FL
2010 to 2010
Skills
• Food handling
• Food service
• Meal preparation
• Cleaning
• Kitchen experience
• Food safety
• Customer support
• Food production
• Caregiving
• Technical support
• Retail sales
• Cash Handling
• Math
• Banking
• Data Entry
• Cashiering
• English
• Computer Skills
• Computer Operation
• Customer service
• Front desk
• Typing
• Banking
• Cash handling
• Food handling
• Account management
• Windows
• Technical support
• Cold calling
• Retail sales
• Marketing
• Cash register
• Sales
• Computer literacy
• Writing skills
• Research
• Computer skills
• Communication skills
• Word processing
• Supervising experience
• Phone etiquette
• Proofreading
• Order entry
• Data entry
• Organizational skills
• Microsoft Office
• Event planning
• Slack
• Google Suite
• QuickBooks
• Google Docs
• Office experience
• Clerical experience
• Microsoft Word
• Microsoft Excel
• Kitchen experience
• Microsoft Outlook
• IT support
• iOS
• Microsoft Word
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