Customer Service Data Entry

Stacy Hawkins

Home Phone: 615-***-**** Email: **************@*****.***

Objective

Seeking a position that utilizes my customer service, administrative, and computer skills, along with my experience in office management and problem-solving abilities. Skills and Accomplishments

• Proficient in Microsoft Office (Word, Excel, PowerPoint)

• Experienced with Banner Network System, Aloha, Kronos, and CRM systems

• Familiar with client terminal server programs, invoicing, itemizing, and 10-key data entry

• Expertise in dispatcher systems and hospital systems including Starpanel, Hyperspace-Epic, Meditech, Computrition, Medrite

• Strong customer service and escalation management skills

• Problem-solving and troubleshooting ability with a focus on efficiency

• Quick learner and self-starter, with supervisory/management experience

• Call Center experience, excellent organizational skills, and multitasking abilities Work History

State of TN – Legal Assistant QA Assistant

07/2023 – 02/2024

• Monitored and graded calls and applications to ensure compliance with standards

• Assisted internal departments with data entry and applications

• Approved and entered data for applications to be authorized for approval

• Collaborated with internal departments to streamline application processes

• Ensured data accuracy by reviewing and validating submissions Brookdale Assisted Living

Residency Care Associate 06/2022 – 05/2023

• Ensured residents had the necessary support to maintain health and well-being

• Provided compassionate care to elderly residents while following dietary and medication restrictions

• Communicated with families to update them on resident health status and needs

• Assisted in developing individual care plans for residents based on their needs

• Monitored and reported any changes in residents' conditions to medical staff Head Cook 06/2022 – 05/2023

• Prepared meals focusing on dietary restrictions and nutrition for residents

• Managed food inventory, ensuring timely ordering and stock rotation

• Worked closely with the dietary team to ensure proper food handling and safety practices

• Developed and planned weekly meal menus in accordance with health regulations

• Ensured all meals met nutritional requirements for elderly residents with dietary restrictions

Aramark (Icare), Nashville, TN – Customer Service Agent (Remote Contract) 04/2021 – 08/2022

• Answered customer calls, itemized, and invoiced orders for food packages for inmates in U.S. correctional facilities

• Provided clear, accurate, and timely communication to customers regarding order status

• Managed complex customer inquiries, providing solutions to any issues with orders

• Ensured compliance with facility regulations when processing and delivering food packages

• Handled escalations and resolved issues to maintain customer satisfaction Cigna – Randstad Temporary Service, Nashville, TN – Customer Service Representative

(Remote Contract)

10/2020 – 04/2021

• Managed calls regarding Medicare Advantage plans and resolved customer issues over the phone

• Provided information about plan benefits, coverage options, and enrollment procedures

• Assisted clients with understanding their plans and resolving billing issues

• Handled inquiries regarding eligibility, claims, and benefits, ensuring clients received accurate answers

• Documented and tracked customer interactions in the CRM system for future reference

Journey’s Call Center, Nashville, TN – Call Support Supervisor 12/2019 – 09/2020

• Supervised customer calls, payment processing, invoicing, returns, refunds, and order resolutions

• Managed and escalated customer issues to ensure timely resolution

• Trained and mentored new call center staff on procedures and troubleshooting techniques

• Developed and implemented efficient processes to streamline operations and improve call center performance

• Ensured compliance with company policies and customer service standards Postmates, Nashville, TN – Merchant Support Supervisor 07/2017 – 09/2020

• Supervised a team of up to 20 people, assisting merchants with problem-solving and escalation issues

• Managed merchant inquiries related to orders, payments, and technical issues

• Implemented solutions to improve merchant satisfaction and operational efficiency

• Analyzed merchant feedback and worked with the development team to improve the Postmates platform

• Provided regular reports to management regarding merchant performance and customer feedback

H & H Catering, Nashville, TN – Owner

01/2015 – Present

• Managed all financial operations and event coordination for a small catering service

• Coordinated and catered events, including menu planning, preparation, and execution

• Oversaw all business operations, including budgeting, marketing, and client relations

• Managed a team of chefs and staff during events to ensure high-quality service

• Built and maintained strong client relationships to secure repeat business Wise Temporary Service, Indianapolis, IN – Data Entry & Call Center Operator 11/2014 – 09/2017

• Handled multi-line phones, routed calls, and provided customer service

• Performed accurate alpha and numeric data entry into Excel spreadsheets

• Collaborated with hospital staff to verify information and ensure proper record- keeping

• Used medical terminology to ensure accurate data entry and communication with healthcare professionals

Moe’s Southwest Grill, Nashville, TN – Shift Leader 02/2013 – 09/2014, 04/2011 – 09/2012

• Supervised daily operations, including managing staff, customer service, and inventory control

• Ensured high standards of food quality and customer satisfaction

• Trained and mentored new employees, providing ongoing support for skill development

• Managed cash register, handled financial transactions, and ensured the accuracy of daily sales

Arvie Temporary Service, Nashville, TN – Data Entry & Phone Center Clerk 10/2012 – 05/2013

• Managed multi-line phones, routed calls to the appropriate departments, and provided customer support

• Performed alpha and numeric data entry into Excel spreadsheets

• Assisted with general office duties, including filing, sorting, and order pulling Tennessee State University, Nashville, TN – Lead Worker/Administrative Assistant 08/2007 – 12/2009

• Provided administrative and secretarial support for the Admissions department

• Managed multi-line phones, processed student applications, and created/revised Excel documents

• Assisted with the planning and execution of departmental events and functions

• Handled budget management for the recruitment area, including travel and reimbursements

• Created and revised purchase orders and assisted with payroll processes Vanderbilt Hospital (VTS- Cardiology Clinic), Nashville, TN – Central Scheduler 10/2005 – 06/2007

• Scheduled and rescheduled appointments, handled inbound calls, and maintained clinic statistics in Excel

• Organized and updated training materials for clinic staff

• Coordinated with physicians and clinic managers to ensure efficient scheduling

• Managed patient inquiries regarding appointment availability and provided status updates

AAA Roadside Service, Nashville, TN – Call Center Phone Operator 03/2005 – 09/2005

Randstad Temp Staffing, Nashville, TN – General Labor Worker 10/2004 – 01/2005

Service Solutions @ Tennessee State University, Nashville, TN – Administrative Assistant

04/2004 – 09/2004

• Managed payroll for 140+ employees and provided new hire training

• Coordinated communication between home office and on-site managers

• Processed supply orders and filled in at various campus locations as needed Centennial Medical Center, Nashville, TN – HIM Specialist II 01/1999 – 04/2004

• Led a team of 7-8 employees in the Health Information Management department

• Managed transcription reports, ensured proper linkage to patient accounts, and maintained communication with transcription companies

Contact this candidate