Vendor Management A Career

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SHIBAM DEB

Email: ************@*****.***

Contact: +91-866******* / 603-***-****

Current Address:**,*** * ***** ****,Old madiwala, cashier layout,1st stage BTM, Bengaluru, Karnataka,560029.

OBJECTIVE

To achieve high carrier growth through a continuous learning process and keep myself dynamic, visionary and competitive with the changing scenario of the IT Industry. Thus, seeking for a career which offers an excellent working environment and opportunity for growth and learning. PROFESSIONAL SUMMARY

● Language known English (Fluent), Bengali (Native), Hindi (Proficient).

● Having basic idea on Google Ads and Google Analytics.

● MIS Reporting using V lookup, H lookup and other excel functions and commands.

● Communicating with vendors and resolving their requirements.

● Language known English (Fluent), Bengali (Native), Hindi (Proficient).

● Preparing charts, Dashboards for better understanding of process.

● Having basic understanding on SQL.

● Handling & Analyzing huge raw data and creating a simple report based on requirement.

● Vendor Onboarding and Vendor Management.

● Updating the Offer Callouts.

● Creating Pivot table for better understanding of the data.

● Return Order handling.

● Creating Daily, Weekly, Monthly sales and stock reports for different brand.

● Troubleshooting desktop and outlook.

● Knowledge in installing/uninstalling Windows OS/Linux and other Software’s.

● Good Inter-Personal and Communication skills and the ability to work efficiently, quickly learning

& working with new technologies to fulfill project needs. TECHNICAL SKILLS

● Web Technologies: HTML, CSS, Computer Architecture, IT, DOS, page maker, Corel draw, Instant Artist, web page design, c and internet.

● Database: SQL, MySQL.

● Tools: Eclipse, Excel, MS Office Team Viewer, Zoom, WebEx, Other work related consoles, Windows operating system, MS-Word, Power point, paint,

● OS: Windows.

CAREER PROFILE

Smartstaff Private Limited (24-01-2025 -- 31-07-2025) Was here for a short period as the process got ramped down and the project was withdrawn from the company

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Roles and Responsibilities:

Working as a Operational executive,

I managed our customer concerns and address the solution.

Resolve QC issues.

All the installation, maintenance and services of our products were done by me.

Managed Customer onboarding.

Updating the Offer Callouts based on different offers and making them live.

Vendor Management and onboarding.

I schedule meetings through Zoom, Google meet regarding any product issue.

Preparing charts and dashboards for a better understanding of the process.

Handling and analyzing huge raw data and creating a simple report based on requirements.

Communicated with vendors and handled their requirements.

Generated daily, weekly and monthly sales and stock report.

Maintained a detailed Google sheet about the tickets for any reference in future.

Resolving clients concerns related to the application like rate update, management of their clients data is taken by me.

Creating documents for better understanding of the process/ Updating tech support documentation.

Working closely with the development team for concerns related to the client in either the application or any enhancement requested by the client.

Konxions back office Private Limited (03-05-2023 – 10-010-2024) Roles and Responsibilities:

Working as a Customer support Executive,

Resolve QC issues.

Managed vendor onboarding.

Generated daily, weekly and monthly sales and stock report.

Raised Purchase orders for different brands.

Communicated with vendors and handled their requirements.

Return Order handling.

Handling and analyzing huge raw data and creating a simple report based on requirements.

Preparing charts and dashboards for a better understanding of the process.

Working for a Dalmia cement and Tata motors support here I resolve their concerns for any Order delivery issues and redemption app points also.

Rescheduling their orders, adding items to their orders as per their concerns.

Resolving any credit, refund or redelivery related issues.

Reading their concerns and addressing them with the proper solution.

Acknowledging them about the companies Terms and conditions and empathizing angry customers as per needs.

Maintained a detailed Excel sheet about the tickets for any reference in future.

Resolving clients concerns related to the application like rate update, management of their clients data is taken by me.

Working closely with the development team for concerns related to the client in either the application or any enhancement requested by the client.

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EDUCATIONAL QUALIFICATION

ACADEMICS:

● Completed 2019 – B. Tech in E.C.E. with 69% from,WBTC, India (West Bengal ).

● Completed 2015 -- Diploma in E.C.E. with 57% from TNDTE, India (Tamil Naidu).

● Completed 2010-- SSLC with 54% from TBSE, India (Tripura). ACADEMIC PROJECT

Project Name: GSM Based Home automation

Roles and Responsibilities: To provide control through mobile to access the electronic appliances. Description: A GSM system is attached to the DTMF (dual tone modular frequency) to convert the RF(radio frequency)signal into Electrical signal, a 4-bit converter to convert 4-bit signal to 8-bit, a micro controller to control the appliances through relay.

ACHIEVEMENT

*Vocational Training Certificate from BSNL

Description: I successfully completed a vocational training program at BSNL, Tripura, where I gained practical knowledge of telecommunication systems, networking and broadband technologies. During the training, I was introduced to key areas such as OCB, NGN, CDMA, BB, Transmission, IT, mobile and Wi-Fi. This experience helped me understand how large scale communication networks function in real world scenarios and improved my problem-solving and analytical skills. The training also enhanced my ability to work in a professional environment, manage technical tasks and communicate effectively with teams. This exposure has given me a strong foundation to apply my knowledge in practical situations and make me better prepared for future opportunities in both technical and administrative roles. DECLARATION

I do hereby declare that the above information is true to the best of my knowledge. PLACE: Ready to relocate SHIBAM DEB

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