Administrative Support Customer Service

Dynamic Office Manager/Human Resources Coordinator with 9 years of professional office experience. Proven track record in managing recruitment processes, employee documentation, and compliance, while enhancing organizational efficiency and communication. Exceptional leadership, organizational, and problem-solving skills with proficiency in Microsoft Office, Google Suite, and HR Software.

Work Experience

AC Sweepers and Maintenance LLC. $60,000 annually

Office Manager/Human Resource Coordinator Kennesaw, GA / Morrow, GA 2025 - Present

•Oversee recruitment efforts including job postings, applicant screening, interview coordination, and onboarding of new employees.

•Conduct new hire orientation training sessions.

•Maintain accurate and current employee files and HR records.

•Assist in managing employee time-off tracking in collaboration with Payroll and Account Specialist.

•Support managers in performance reviews, disciplinary actions, and conflict resolution.

•Ensure that HR policies and procedures comply with state and federal labor laws.

•Manage initial worker’s compensation claims process, collect incident reports, and ensure safety compliance.

•Update the Employee Handbook regularly and assist in coordinating ongoing team training initiatives.

•Respond to employee inquiries and oversee general office operations, including supply inventory.

•Manage equipment and vendor relationships.

•Maintain organized filing systems for HR and business administration records.

•Assist with meeting scheduling, internal report preparation, and company communications support.

•Provide administrative support to leadership on various tasks and special projects as needed.

•Coordinate with field operations teams to ensure effective communication between office and field staff.

Sweeping Corporation of America Inc. $65,000 annually

Operations Supervisor Mableton, GA 2021 - 2024

•Optimized daily scheduling for sweep crews, enhancing route efficiency and performance.

•Conducted weekly assessments to ensure driver adherence to safety protocols.

•Maintained accurate and timely submission of monthly billing and KPI reports, monitoring revenue and labor metrics.

•Facilitated onboarding and training for new office staff, ensuring compliance with E-Verify requirements.

•Managed front desk operations, coordinating communications and upholding high standards across email, phone, and in-person interactions.

Sweeping Corporation of America Inc. $48,000 annually

Operations Support Administrator Mableton, GA 2019 – 2021

•Assisted the Operations Manager by scheduling Jet Vac services.

•Communicated with customers, the Georgia Department of Transportation, and vendors.

•Created and maintained spreadsheets and billing invoices for each Jet Vac project

•Developed and sustained positive relationships with GDOT, municipal customers, commercial clients, and maintenance vendors.

•Arranged travel accommodations for Georgia district projects, including hotel bookings through CLC.

•Prepared expense reports through Concur for travel and per diem for drivers traveling out of town.

Convoy $36,000 annually

Operations Specialist Atlanta, Georgia 2019 - 2019

•Provided comprehensive customer support via phone, SMS, and email, ensuring effective communication and timely resolution of issues.

•Conducted training sessions for carriers, focusing on app utilization, performance improvement, and business growth strategies.

Baldwin Paving $32,000 annually

Receptionist Marietta, Georgia 2018 - 2019

•Directed incoming calls and visitors, ensuring efficient communication and maintaining an organized reception area.

•Managed mail distribution and prepared outgoing correspondence, supporting seamless office operations.

•Executed additional administrative tasks as assigned by HR, Sales, or Safety teams.

Thompson Technologies $30,000 annually

Consultant Services Assistant Atlanta, Georgia 2016 - 2018

•Cultivated strong relationships with consultants placed at major companies, ensuring project satisfaction and effective issue resolution through regular communication.

•Managed detailed documentation of consultant interactions, including status updates and project confirmations, to support seamless consultant engagements.

•Conducted onboarding processes and administered performance feedback and satisfaction surveys, facilitating successful consultant integration and development.

Education

Chattahoochee Technical College

Business Management A.A.S. 1999 (did not graduate)

Everest Institute

Certified Medical Assistant (CMA - National Medical Association), Medical Assisting Technical Diploma/ National Certification 2008

Skills

Discretion, patience, listening skills, openness to new experiences, quick learning abilities, integrity, work ethic, attention to detail, mathematical aptitude, technical aptitude, customer service skills, communication skills, common sense, customer relationship management skills, adaptability, medical terminology knowledge, medical transcription abilities, organizational skills, decision making skills, problem solving skills, leadership and supervisory skills, teamwork, data entry skills, typing speed of 55 WPM, familiarity with CLC, Concur, phone etiquette, computer proficiency in Microsoft Word, Outlook, PowerPoint, and Excel, Mac Pages, Keynotes and Numbers, QuickBooks, ApplicantPro, Gusto, Google Suite, and some Salesforce knowledge.

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