Service Agent Travel Consultant

Curriculum Vitae

Of

Mr Mpho Wiseman Legodi

Personal Details

Names

Mpho Wiseman

Surname Legodi

Phone Number +27-65-926-****

Email **********@*****.***

Location Gauteng, East Rand

Nationality South Africa (ID: 780**********)

Age 46 (07 Jan 1978)

EE/AA Status African Male

Driver's License Code C1 (Since 1998-09-01)

Career Summary

Company Position Duration

Flight Centre Trave Group Senior Business Manager Jul 2021 – 13 May 2025 Wings Corporate Travel Senior Travel Consultant Aug 2014 – Nov 2021 KLM Royal Dutch Airlines Sales and Services Consultant Sep 2008 – Aug 2014 South African Airways (Kelly

Customers Service Agent Apr 2006 – Aug 2008

Group)

Southern Africa Trust (DBSA) Administration Assistant Feb 2006 – Mar 2006 Below Zero Production Manager Nov 2002 – Jan 2006

Skills

Current

Expert/Specialist

Microsoft Office package

Extensive

Amadeus

Round the world fares

Group fares/tickets

Refunds

Marine fares

Fares and ticketing

Outsourcing travel logistics to conferencing

Employment

Jul 2021– 13 May 2025 Senior Travel Manager (FCM Global Nordics)

Gauteng, Johannesburg Region

Permanent Senior position

Manage all our global business clients, travel

logistics.

Arranging air and land logistics within Europe

(Nordic area) and across the world based on

company travel specs.

Make arrangements for new employees and

families relocating to another country due to

employment.

Manage complex itineraries, including multiple

destinations and advise on visa requirements.

Check all online bookings that require offline

fulfilment.

Aug 2014– Nov 2020

Senior Travel Consultant (Wings Corporate Travel)

Gauteng, Johannesburg Region

Permanent senior position

Manage high profiles bookings and conferencing.

Outsourcing flights, conferences, accommodation and all travel logistics Amadeus, fares and Ticketing, Passenger Handling, Travel Industry environment, Oil & gas/Marine fares, Fares interpretation, Domestic, regional and international bookings / Destination

Reason for Leaving: Retrenchment

Sep 2008– Aug 2014 Sales and Services Consultant (KLM Royal Dutch Airlines) Gauteng, Johannesburg Region

Permanent senior position in the Travel (Travel & Tourism) sector Working on the Amadeus system - Altea / Oscar – Booking and Selling tickets – Fares interpretation. Ticketing and balancing - Refunds and balancing. – Agents fares & refund support – Assisting Travel agencies with fares related & queries via AgentConnect.biz – Processing refunds on BSP and providing offline support for travel agencies - Support for our frequent flyer program (Flying blue) Booking & ticketing.

Reason for Leaving: Lack of career prospects.

Apr 2006– Aug 2008 Customers Service Agent (South African Airways under Kelly Group)) Gauteng, Johannesburg Region

Contract Intermediate position in the Travel (Travel & Tourism) sector

- Customers service agent - Resolving Queries Regarding SAA Voyager frequent flyer Program - Making Bookings & issuing tickets on the Amadeus system - Acting supervisor (team leader)

Reason for Leaving: Contract ended.

Feb 2006– Mar 2006 Administration Assistant (Southern Africa Trust) Gauteng, North East Gauteng

Contract Intermediate position in the Assistant (Admin, Office & Support) sector

- Creating a Database - Data-Capture - Client Liaison - General Office Admin - Operating a Switchboard

Reason for Leaving: contract ended.

Nov 2002– Jan 2006 Production Manager (Below Zero) Gauteng, East Rand

Permanent senior position in the Supply Chain (Manufacturing, Production

& Trades) sector

- Production manager - Data capture - Invoicing - Tele-marketing - Customers service - Clerical duties - Operating a form, fill, sachet juice making machine Reason for Leaving: Lack of Career Prospects

Education

Oct 2013

Selling and changing ticket level 2

Certificate at KLM business campus (Company/In-house) Definition of Round the world, Circle Trip and Open Jaw, Private and Negotiated fares, Special fares, Involuntary reissue, Voluntary reissue, Amadeus ticket changer

Sep 2006 Amadeus

Certificate at SAA Commercial Centre for Learning (Technical School) Making Bookings on Amadeus, Sourcing information

Sep 2006 Telephone Etiquette

Certificate at SAA Commercial Centre for Learning (Technical School) Telephone Skills and Sales, Business English

Mar 2006 Passenger handling

Certificate at SAA Commercial Centre for Learning (Technical School) Airports around the World, Decoding, Airline Groups, Aviation System and Terminology

Oct 1997 Administration/Clerk Diploma

Diploma at Academy Of Learning (College)

Intro to Pc, MS Office, Excel, PowerPoint, Publisher, Internet, Business English, Practical Business Skills, Typing, Bookkeeping to Trial Balance References

Ms Ntshirogeng Tlharipe: +27-73-762-****

(Team leader: Wings corporate)

Ms Sabine Owens: +27-10-205-****

(Manager: KLM/Air France)

Ms Melody Muturiki: +27-64-812-****

(Current team leader: FCM Global Nordics)

Contact this candidate