Customer Service Call Center
Resume:
************@*****.***
Pasay City, Philippines
Lyka Hospitality Tulingan Professional
Experienced and versatile customer service professional with a strong background in hospitality, office administration, and call center operations. Skilled in front desk management, client communication, and handling high-pressure environments with professionalism and efficiency. Proven ability to provide excellent service in both face-to-face and remote interactions. Adaptable, organized, and focused on creating a positive customer experience across various industries. Work History
Apr 2023-
Jul 2025 Marriott on the falls, ON, Canada
Guest Service Agent
My role required strong communication skills, attention to detail, and a commitment to upholding Marriott's high standards of hospitality. Collaborated with housekeeping staff to ensure that rooms were prepared and available on time.
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
The Keg Steakhouse, ON, Canada
Host and Food Runner
Contributed to team success through effective communication and cooperation with coworkers and management.
Seated patrons based on guests' preferences and seating availability. Handled high-pressure situations with composure, effectively managing large parties, or unexpected events during busy shifts.
Oct 2022-
May 2023
Sitel Group, Pasig City Philippines
Customer Service Representative
Meet customer call guidelines for service levels, handle time, and productivity. Promoted a superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Exhibited high energy and professionalism when dealing with clients and staff. Jul 2021-
Jun 2022
NLEX Corporation, Caloocan City, Philippines
NLEX Teller
Collect toll fees from motorists in a prompt, accurate, and courteous manner. Conduct start and end-of-shift cash counts, reconciling any discrepancies. Ensure proper classification of vehicles before processing transactions. Oct 2020-
Mar 2021
Skills
Education
Effective communication skills
Calm under pressure
Detail-oriented
Strong interpersonal skills
Hospitality services
Data entry proficiency
Guest relations
Collaborative mindset
Cash handling expertise
Chiles Group of Restaurant, FL, USA
Lead Hostess
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Assigned patrons to tables suitable for their needs, and restaurant section rotation.
Cross-trained to handle different restaurant roles, including bar, kitchen, and to- go stations.
Feb 2019
Feb 2020
Puyat Sports Group, Makati City, Philippines
Receptionist and Admin Assistant
Greet and assist visitors, clients, and guests in a professional and friendly manner.
Receive and sort mail, deliveries, and packages, and distribute them accordingly. Maintain records and files, both physical and digital, for easy retrieval and compliance.
Jul 2017-
Sep 2018
Niagara College- Ontario, Canada
Apr 2023 Post-Graduate Certificate: Hospitality and Tourism Management Far Eastern University- Sampaloc Manila
Dec 2016 Bachelor of Science: Hospitality and Tourism Management Certifications and Seminar
Food Handler Certification (ServSafe)- Florida, USA Familiarization Tour Seminar NAIA- Manila, Philippines In-flight Catering Tour, Macro Asia Catering Services Bohol Tourism Recovery Program- Bohol, Philippines Green Practices (Tourism Sustainability)- Bohol, Philippines Student Blu Immersion Program- Cebu City, Philippines
Contact this candidate