Control Room Customer Care
Resume:
Relebogile Thalitha Mmusi
Diploma in law Graduate
Soweto
***********@*****.***
A dedicated and reliable Diploma in law graduate and currently pursuing a Bcom in law. Skilled in multitasking, time management and client liaison, with a strong ability to work independently and collaboratively.
Seeking to leverage legal education and administrative expertise in a paralegal role to contribute to organizational success.
SKILLS & COMPETENCIES:
● Legal research and
Writting
● Drafting legal
document
● Case management
● Computer Literacy
(MS Office),
Listener
● Easy Roster
management
● Articulate and able
to communicate on
all levels – face to
face, telephonically
and e-mail
● Excellent Listening
Skills
● Planning &
Organizational skills
● Customer care,
client liaison and
relationship building
skills
● Excellent telephone
etiquette
● Good report writing
skills
● Fluent in English
and excellent writing
skills.
● Good ability to
compile and update
SOP and Job
description
● Able to handle
pressure and stay
cool, calm and
collective under
stressful situations
●
Education
Institution Course year
University of South Africa
Bcom in law 2022-
University of South Africa Diploma in law 2018-2022 Enlightened security Psira grade c 2017-
Riskcon Security holdings Easyroster management 2012 IBI security Customer service
certificate
2012
Luyolo primary school Computer literacy course 2010 Founders college Call center management 2010
Thomas Mofolo High
school
Matric Nqf level 4 2009
Thomas Mofolo High
school
First aid level 1 2007
Languages
• English - Fluent
Willing to relocate: Around Gauteng, Kwa Zulu Natal, North West, Limpopo and Mpumalanga
Willing to relocate to: Pretoria, Gauteng - Mpumalanga, KwaZulu-Natal - Limpopo - North West - Pretoria, Gauteng - Gauteng, Gauteng Work Experience
ADAS camera administrator
CARTRACK (PTY) LTD-Johannesburg, Gauteng
September 2023 to Present
ADAS camera operator
April 2023 -current
Monitoring fleet vehicles and ensuring that the drivers follow the correct safety protocols like wearing a seatbelt, not using a phone while driving, adhering to the speed limit, no fatigue and assisting with emergency services if collusion occurred
From 11September to April 2023
Daily system checks of camera feeds from Swissport cargo site to monitor activities of the parties involved.
• Resolution of the video
• Recording and retrieval system
• Live video monitoring
• Live incident tracking
Controller
imvula Quality Protection-Johannesburg North, Gauteng November 2022 to February 2023
• Control room operator
• Booked on duty officers on a duty roster according to their posting sheet.
• Answering all incoming calls and transferred them to specific departments.
• Monitored the alarm system for incoming emergency, fire and callback request alerts.
• Captured and dispatched supervisors to activated alarms sites. Communicated with supervisors and guards onsite using telephone and a two-way radio.
• Firearm permit capturing (issue and return)
• Operated N1 CCTV and updated information hourly. Ad Hoc controller.
• Booked, arranged and dispatched guards and escorts for :1Telkom technicians (site escorts) 2. First for woman (roadside assistance) 3. Dunns' and Tekkie town (guarding)
• Booking for stand by guards (temp and permanent) according to clients’ specific grade requirements. • Updating clients daily via email regarding their postings.
• Communicated with managers, supervisors and guards via work WhatsApp. Skills Used
Time management
Deadline management
Effectiveness
Leadership skills
Team player and leader skills
Attention to detail
Good telephone skills
Punctuality
General attributes:
PSIRA Grade C registration & accreditation
• 5 Years minimum experience in a Security Control Room
• Control Room Management experience 2 - 5 years
• Knowledge of CCTV, guarding & armed response control centers
• Good understanding of dispatching
• Knowledge of Base Radios, Two Way Radios
• Management experience
dedicated service specialist/ cashier
Edcon-Soweto, Gauteng
December 2015 to June 2017
Responsibilities
• Greeted customers and Issued receipts.
• Processed returns and balanced cash registers.
• Handled customer questions or concerns.
• Issued refunds, credits and resolved customer complaints.
• Processed payments and managed a cash register.
Skills Used
Communication skills
Customer service skills
Computer skills
Punctuality
Time management
Excellent telephone etiquette
easyroster clerk/ control room operator
enlightened security-Johannesburg, Gauteng
February 2014 to August 2015
Responsibilities
Easy Roster Clerk,control room operator loading personnel to database, Administering side, booking risk officers for duty, Updating personal curriculum vitae, making out
Going calls to site supervisors to update roster
Printing out double pay slips, booking leaves
(Maternity, sick, unpaid and family responsibility Leaves) updating zips code personal on, data base, Responsibility
Checking the report book and occurrence book if the was any incident during the night Checking the posting sheet before capturing in to the system
Answering all incoming calls
Monitoring the alarm system
Preparing the shift report at the end of the month (sending input to payroll and submitting the rosters on site)
Communicating with site on the frequent basis
Making sure that all bookings are captured daily
Terminating the security officers who are absconded and submitting the abscontions to hr General administration, filling, and clerical duties. Accomplishments
Reduced the number of abscontions and pay queries
Skills Used
Time management
Deadline management
Effectiveness
Leadership skills
Team player and leader skills
Attention to detail
Good telephone skills
Punctuality
easyroster clerk
riskcon security-Johannesburg South, Gauteng
February 2012 to April 2013
Responsibilities
Easy Roster Clerk, loading personnel to database,
Administering side, booking risk officers for duty, Updating personal curriculum vitae, making out
Going calls to site supervisors to update roster
Printing out double pay slips, booking leaves
(Maternity, sick, unpaid and family responsibility Leaves) updating zips code personal on, data base, Responsibility
Checking the report book and occurrence book if the was any incident during the night Checking the posting sheet before capturing in to the system
Answering all incoming calls
Monitoring the alarm system
Preparing the shift report at the end of the month (sending input to payroll and submitting the rosters on site)
Communicating with site on the frequent basis
Making sure that all bookings are captured daily
Terminating the security officers who are absconded and submitting the abscontions to hr
Accomplishments
Reduced the number of abscontions and pay queries
Skills Used
Time management
Deadline management
Effectiveness
Leadership skills
Team player and leader skills
Attention to detail
Good telephone skills
Punctuality
Communication skills
Skills
• Vehicle tracking (1 year)
• Office Administration (5 years)
• call center management (4 years)
• Alarm response (3 years)
• easyroster administration (4 years)
• cctv operations (5 years)
• Payroll Administration (Less than
1 year) • Microsoft Office (10+
years)
• logistics (Less than 1 year)
• data capturing. accuracy in numbers (10+
years) • Administration (5 years)
Certifications and Licenses
Code 10 drivers license
Additional Information
Own transportation
Contact this candidate