General Manager Customer Service

Michael Taijeron

**** *** ***** ****, *** ***** Humble, TX 77338

808-***-**** *******************@*****.*** PROFESSIONAL SUMMARY

Dedicated and results-driven management professional with over 15 years of diverse experience in financial services, security operations, logistics, and team leadership. Experience in building strong client relationships, streamlining operational processes, and driving team performance. Skilled in administrative oversight, vendor relations, and high-touch customer service. Committed to growth, professionalism, and continuous learning. PROFESSIONAL EXPERIENCE

Pizza Hut Kahala, HI

Assistant General Manager

2024

Oversee all aspects of daily operations including staffing, inventory, quality control, and customer satisfaction.

Support the General Manager in training, scheduling, budgeting, and team development. Lead by example in delivering excellent service and managing high-volume operations. Resolve escalated customer issues, ensuring prompt and effective solutions. Bank of Guam Hagatna, Guam

Collector / Repossession Agent

2017 – 2024

Worked one-on-one with clients to facilitate loan refinancing, deferments, and other financial solutions. Collected and verified all required documentation to ensure timely and compliant loan processing. Maintained consistent communication with clients throughout each phase of the process, ensuring clarity and transparency.

Collaborated with internal departments to streamline workflows and improve customer outcomes. Exceeded team collection goals through strategic account management and client-focused negotiation. Hawk Security Tamuning, Guam

Operations Manager

2012 – 2017

Directed daily operations across multiple security sites, ensuring adherence to safety protocols. Conducted staff training, scheduled rotations, and maintained detailed incident reports. Strengthened client relationships through responsive service and operational excellence. Domino’s Pizza Tamuning, Guam

Warehouse Manager

2010 – 2012

Oversaw regional warehouse operations, ensuring accurate receiving, stocking, and dispatching. Worked with vendors to maintain timely delivery of quality materials. Promoted a collaborative work culture with ongoing training and support. The Venue Guam Hagatna, Guam

Security Manager

2008 – 2010

Managed safety operations at a high-volume nightlife venue. Supervised security staff and coordinated with local law enforcement as needed. Maintained compliance with all licensing and safety requirements. Mulligan Family Fun Center Los Angeles, CA

Program Development Coordinator

2006 – 2008

Developed and executed promotional campaigns to increase customer engagement. Supported community outreach initiatives and managed special event logistics. Palace Hotel Tamuning, Guam

Purchasing Clerk

2004 – 2006

Coordinated procurement and vendor management for hotel operations. Maintained cost controls and accurate inventory records. Shin’s Dry Cleaners Fort Stewart, GA

Linen Clerk Technician

2003 – 2004

Managed intake and distribution of commercial linen orders. Upheld high standards of cleanliness and organizational efficiency. EDUCATION

John F. Kennedy High School – Tamuning, Guam

High School Diploma

TECHNICAL & CORE SKILLS

Microsoft Excel & Office Suite

Customer Service & Client Communication

Financial Documentation & Loan Support

Team Leadership & Staff Training

Inventory & Purchasing Management

Security Operations & Compliance

Logistics Coordination

Vendor & Stakeholder Relations

Conflict Resolution

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