Customer Service Sales Associate bilingual 10+ yrs customer service ex

Samantha I Williams

PO BOX ***

THORNTON, CA ****6

Phone: 209-***-****

Email: *****************@*****.***

Employment History

**/****-******* *****

Imhere2help, Thornton, CA

Services provided- Secretarial work, (phone calls, filing, organizing) cleaning and decluttering/downsizing from drawers to entire back yards, anything in there home. I also pet/baby sit. Auto detailing, housekeeping, landscaping, cooking or running Aaron's. I'm the Jane of all trades and Imhere2help.

02/2020 - 09/2021 Housekeeping/Park Ranger

Tower Park Marina Resort, Lodi, CA

Wash/dry folded and put together linen bundles pr reservations. Cleaned/re-stocked & disenfected cabins. Checked in with customers making sure they had everything they needed to have the best family vacation possible. 08/2013-02/2023 Sales Associate

Galt Flea Market, Galt, CA

Load/unload merchandise, setup stands. Organize merchandise, sold product answered questions and educated customers on merchandise. Process transactions and handled money 02/2012 - 07/2013 Customer Service

Sketchers Outlet, Sacramento, CA

Accepted delivery's. Opened new merchandise, broke down boxes, price tagged merchandise and set up displays. Put merchandise in its proper placing according to corporate instructions. Worked register helped customers with sales/returns. Kept store clean and neat. At the end of the night swept/moped, counted out registers and prepared money bags for deposits, closed/locked up store. 04/2010 - 01/2012 Tele-Service Representative

Kaiser-AACC, Sacramento, CA

Answer calls as they come into the Que; transferred/directed patients to desired department/facility. Entered data; Rescheduled appointments; answered patient questions; sent messages to Dr's/Nurses relaying patients' needs/wants. Gave lab results/site information/directions according to HIPPA regulations. Interpreted for Dr's and nurses during calls with Spanish-speaking patients 01/2008 - 03/2010 Customer Service

Apple Computers, Elk Grove CA

Answer multi-line telephones, check on order status, answer customer questions; provide excellent customer service. Entered data into system and documented complaints. Log on to UPS/FedEx directly to help customers locate their product, place tracers on lost products, place request for return products/cancellations/re-orders, enter data into computer, provided customers with assistance in filing claims for mail theft, or lost or damaged mail.

09/1999 - 02/2010 Tele-Marketer/Marketing Director Rainbow, Yuba City, CA

Explain product/payment plans take currency/check/credit card payments operate cord/cordless switchboard to relay incoming, outgoing, inter office calls answered multi-line telephones. Recorded names, addresses, purchases, reactions of prospects solicited enter data into computer quote merchandise prices close sales ran credit information book appointments trained 70 new hires opened/closed office. Education History

High School Equivalency Diploma Freemont

Adult School, Sacramento CA

Certified level 2 interpreting- Spanish

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