Customer Service Administrative Assistant

ROSY AFROZ

****, ** ****** **, **** *, Edmonton, AB, T6L 2Z3

Contact: 780-***-****

E-mail: ****.*******@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Achieved University Degree, Diploma in Office Administration

Having experience in superior customer service/administration/Human Resources

A dynamic communicator with commitment to excellence at all levels of service

Strong organizational, planning and time management skills

Detailed multi-task oriented, can prioritize work in a fast-paced environment

Having professional personality, stress tolerance and good work ethic

An excellent team member with strong attention to details

Quick learner, capable of adapting to new methods and technologies

OCCUPATIONAL SKILLS

General Office Work

Extensive knowledge in office procedure, managed day-to-day operation in a modern office setting.

Perform excellent data analyzing, reporting and keyboarding skills.

Develop and maintain a filling system both manually and electronically.

Produce and distribute correspondence, memos, letters, documents etc.

Support the departmental leadership team in a variety of areas related to program/admin.

Hands on knowledge of using MS Office (Word, Excel, Power Point, Outlook), Workday, Internet and Electronic Data Management system.

HR/Administrative Functions

Represent as a first point of contact for Program/HR & Admin inquiries.

Managing data, contracts, inventory, records, documents, files, correspondences.

Prepare office correspondences, presentation, project report etc.

Posting job circulation, short-list candidates, schedule for interview, reference check, arrange training, orientation to new hire etc.

Plan, organize meetings, appointments, seminars, workshops, and other department programs/events.

Prepare presentations for meetings, seminars, workshops.

Information/Communication/Client Service

A focal point of the Information/reception desk provides great customer service.

Demonstrate excellent telephone manner by receiving incoming/outgoing calls.

Well managed the front office, provided information to walk-in and over-the-phone clients.

Handle questions and complaints with a positive attitude in a fast-paced environment.

Represent as a company agent with superior customer services at Client Service Desk.

Connect with clients to help build a positive relation in a friendly and courteous manner.

Understand customer expectations, resolve problems on complex issues, recommend solutions.

Achieve assigned goals and business objectives in a timely manner.

Promote organizational products, recommend operational excellence to the clients.

EMPLOYMENT HISTORY

Customer Experience Associate/Cashier Walmart Canada

Permanent part time (Apr 2014 -continue)

Assist department head with administrative functions.

Represent at the front desk, interact clients with misc. inquiries.

Receive incoming calls, transfer them to the appropriate departments.

Entry data for daily sale/return etc.

Provide exceptional customer service on register as a Cashier.

Handle problem solving, process cash transactions, issue credit card and return merchandise.

Organize stocking, zoning, shelving, act as warehouse backup.

Admin / Dispatch Assistant Venture Elevator

Full time-Contractual (May 2022-Jan 2023)

Perform front desk duty, receive/transfer call, messages.

Organize calendar for various events, meetings, and workshops.

Assist in preparing work order, correspondence, reports, etc.

Communicate and coordinate with stakeholders and external parties with

Seminars, workshops, and other miscellaneous issues.

Review and entry various data in the company specific software.

Support Team with other administrative and project related work.

Customer Service Representative (Contractual) NAIT, Main Campus Shop-At-NAIT- (Jun-Oct 2021)

Represent at student service desk.

Receive and dispatch all incoming calls.

Respond to queries, assist caller/students by providing various information.

Resolve client issues.

Process payment transactions, web orders.

Organizing and zoning merchandise in warehouse.

Service Worker (Contractual) NAIT, Main Campus

Eat-At-NAIT- (Aug-2019-Mar 2020)

Perform at order desk.

Interact students/visitors with meal plans.

Receive and process orders in a timely manner.

Handle payment transaction.

Order supplies, Control inventory etc.

Cu

Customer Service Associate/Cashier Lowes Canada

Apr 2015 – Mar 2018

Performed the following tasks:

Represented customer service desk, interacted customers

with miscellaneous issues, prepared invoices, process cash transactions,

input data, assisted warehouse coordinator in organizing and stocking

merchandise, zoning product, assist in scheduling.

Operations Assistant Asian Development Bank

Permanent Full time (Feb 2006–Jan 2014) Bangladesh Resident Mission

Assist in project preparation and disbursement of funding.

Provide various administrative/HR support to the departmental heads.

Receive and dispatch a volume of incoming/outgoing calls.

Supervise front desk operation,

Organize calendars, meetings, seminars, workshops, interviews, appointments etc.

Perform other administrative jobs when required.

EDUCATION

Administrative Assistant Diploma Academy of Learning Career College

1-year program, (Diploma received in 2019) Edmonton South Campus

Bachelor of Arts National University 2-year degree (Graduated in 1993) Bangladesh

(Major courses – Social Welfare, political science)

Masters of Business Administration Dhaka International University 2-year degree (Graduated in 2007) Bangladesh

(Major course - Human Resources Management)

[Graded as Graduate Diploma by IQAS]

TRAINING

Workplace Success & Intrapreneurship Academy of Learning Career College (2018)

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate