Executive Assistant Quality Assurance

Jenine L. Padula

Hudsonville, MI ***** 847-***-**** ******.******@*****.***

EXECUTIVE ASSISTANT

Dynamic and detail-oriented Executive Assistant with extensive experience in providing high-level administrative support to C-suite executives. Proven track record of optimizing executive schedules, streamlining operations, and enhancing productivity through strategic planning and effective communication. Adept at managing complex calendars, coordinating international and domestic travel, and orchestrating high-profile meetings and events. Recognized for exceptional organizational skills, discretion in handling confidential information, and a proactive approach to problem-solving. Committed to delivering excellence and fostering positive relationships across all levels of an organization.

KEY SKILLS

Detail Oriented Prioritization Confidentiality Event Planning Project Management Resourcefulness Customer Service Calendar Management Document Preparation Expense Reporting Communication

PROFESSIONAL EXPERIENCE

GALLAGHER BASSETT January 2005 – Present

C-Suite Executive Assistant, October 2022 – Present

Skillfully manage executive calendars, travel logistics, and expense reporting. Direct HR functions including job postings, onboarding, and benefits administration.

Orchestrate meetings and events, ensuring seamless audio/visual setups, catering, and presentation materials.

Carrier Practice/Quality Assurance Operations Supervisor, April 2016 – October 2022

Streamlined onboarding processes across branches, ensuring smooth integration with Gallagher systems. Created detailed staff directories, distribution lists, and organizational charts. Served as the primary contact for technical issues, overseeing equipment orders and service escalations.

Spearheaded recruitment efforts for Carrier Practice hires prior to the Talent Acquisition department's inception.

Assisted branches with security requests and various operational systems.

Optimized equipment procurement processes for faster results.

Maintained communication systems and provided troubleshooting support for Outlook, RF, and SharePoint.

National Claims Operation Zone Administrator, January 2013 – April 2016

Generated analytical reports on employee trends and claims metrics. Managed claims system updates and security access.

Analyzed trends in website inquiries and maintained SharePoint resources for field management.

Compliance and Quality Assurance Senior Administrative Assistant, June 2012 – January 2013

Managed HR documentation for remote staff and facilitated recruitment processes. Developed and maintained SharePoint sites for departmental use.

Supported compliance audits and special projects.

Marketing Administrative Assistant, January 2005 – June 2012

Managed RFPs, proposals, and presentations, alongside event planning and coordination. Assisted with employee relations and managed promotional item distribution.

Coordinated industry conference participation and chaired the Quality Recognition Committee.

Provided comprehensive travel and calendar management services.

Jenine L. Padula 847-***-**** Page 2

EDUCATION

Associate of Arts (AA)

Oakton College, Des Plaines, IL

VOLUNTEER EXPERIENCE

Dedicated D1 Competitive Cheer Aunt - Team building chair, hair and makeup facilitator, coordinator of snacks/drinks/transportation, supervising/spotting tumbling and conditioning.

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