Scrum Master Project Manager

Zeb Grady

San Antonio, TX 520-***-****

********@*****.*** www.linkedin.com/in/zebgrady/

Scrum Master / Project Manager

A seasoned scrum master and project management professional with expertise in managing intricate projects and fostering strong relationships with clients, cross-functional teams, and stakeholders. Proven track record of leading multiple client projects with budgets exceeding $500K from discovery to completion in agile and waterfall environments, thriving in fast-paced, ever-changing agile settings. As the sole Project Manager, helped grow a team from 30 developers to 120+ over a 3-year span.

Core Competencies

Strategic Analysis Software Development Lifecycle Written Communication

Quality Assurance Risk Management Continuous Improvement Building Client Relations

Technical Skills

Product Owner Scrum Master Jira Asana SalesForce Azure DevOps Datadog Hotjar Airtable

SaaS Microsoft Office Waterfall Project Management Confluence

Professional Experience

CLOUD 9 (Spectrum), San Antonio, TX 2025

Account Manager

Exceeded performance metrics by 20% and got promoted in 3 weeks from starting with the organization.

Through strategic company planning and customer relationship management, exceeded campaign targets by 10%.

Facilitated regular communication and knowledge sharing amongst the team to ensure alignment and maximize the impacts of marketing initiatives.

Served as a mentor and coach to new employees, providing them with ongoing support and guidance to help them reach their full potential.

Customer point of contact providing them with support and information about products, services, and company policies.

CAREER BREAK: FAMILY (PERSONAL) 2023 - 2024

TWENTY IDEAS, Eugene, OR 2022

Senior Project Manager

Reported to the CTO, orchestrated seamless communication between internal and external teams, establishing clear expectations and providing comprehensive project status updates.

Oversaw client budgets exceeding $500K, launching the GrowMotif App 3-weeks ahead of schedule while conducting meticulous quality assurance processes.

Zeb Grady ********@*****.*** Page Two

TWENTY IDEAS (Continued)

Used Jira tickets, leveraging scrum and waterfall tools to meticulously manage work plans, increasing velocities by 15% and speeding up timelines.

Facilitated retrospectives, using Miro at the end of sprints to collaborate with the team, implementing plans for continuous process improvement and evaluation.

CBT NUGGETS, Eugene, OR 2015 - 2021

Chief Operating Officer

Implemented Asana and developed processes to track progress and increase efficiencies.

Conducted analysis and vendor communications for HR and Payroll functions for the organization.

Prioritized upcoming feature enhancements with stakeholders and ensured the ROI was justified.

Ensured resources were working efficiently and on the correct features for the organizational growth goals.

Senior Project Manager

Served as the sole Project Manager, helping grow the team from 30 developers to 120+ over a 3-year span.

Implemented agile development processes, achieving 15% increase in incremental deployments per sprint and reducing defects by 10%.

Acted as liaison for marketing campaigns, fostering collaboration and communication between technical and non-technical team members, increasing productivity and business priorities.

Transitioned Salesforce software over to Lightning, proactively managing bandwidth to address high priority bugs, shifts in requirements, or urgent feature requests without substantially impacting velocity on primary business objectives.

AAXIS COMMERCE, Los Angeles, CA 2012 - 2015

Business Analyst

Liaised between my team of 30 onshore and a team of 30 offshore developers, ensuring project goals and requirements were executed correctly in the final deliverables.

Collaborated with up to 5 clients to develop business requirements, transitioning multiple organizations, including Guitar Center to Oracle ATG.

Served as primary point of contact throughout the lifecycle of a project, launching National Pen 1 month ahead of schedule.

Led quality assurance efforts before the client viewed the product, confirming accuracy and functionality met the clients’ expectations.

Provided analysis and solutions on a multiple million-dollar project that fit the clients’ goals while maintaining project margins.

MUSICIAN’S FRIEND, Medford, OR 2008 - 2012

Marketing & Financial Analyst

Conducted short-to-long range financial planning for key marketing channels, including Pay Per Click, Organic Search, and Affiliates.

Headed development of actionable key performance indicators (KPI) tools, such as daily flash performance, web summary data, and marketing cost performance.

Created reports on demand and cost performance, facilitating strategic changes in marketing promotions to enhance profitability.

Developed financial models and operational plans, supporting brand growth and product expansion.

Analyzed complex financial and statistical data, assessing impact on Guitar Center, and presenting findings to executive management.

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MUSICIANS FRIEND (Continued)

Conducted A / B testing analysis, evaluating promotional effectiveness, and providing recommendations for future strategies.

Reported and monitored customer issues and survey results to executive management for prompt resolution.

Analyzed Cart Abandonment, resulting in a 100-bps improvement. Evaluated KPIs from various sources, reconciled conflicts, and distilled low-level information into a comprehensive high-level understanding.

Education

Bachelor of Science (BS), Economics and Business Management, University of Arizona

Certifications

Diversity, Inclusion and Belonging for All, LinkedIn, 2020

Certified Scrum Master, Scrum Alliance, 2017

Certified Scrum Product Owner, Scrum Alliance, 2017

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