Computer Systems Front Desk
Resume:
Education:
Computer Systems Institute, Chicago, IL, Small Business Administration
Computer Systems Institute, Chicago, IL, Hospitality Management
Degree 2007-2013
Volzhskaya State Academy of Water Transport, Russia, Faculty of shipbuilding, hydro constructions and environmental protection, specialty – Environmental Engineer
Degree 2005-2010
Nizhny Novgorod State University, Russia, English faculty, linguist, teacher
Professional Experience
Ambassador Hotel 2021-2023
F&B Supervisor
Hired and trained restaurant staff
Organized and the staff schedules
Conducted performance evaluations
Handles discipline and termination of employees
Oversaw food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
Ensured customer satisfaction with all aspects of the restaurant and dining experience.
Handled customer complaints, resolving issues in a diplomatic and courteous manner.
Ensured compliance with alcoholic beverage regulations.
Estimated food and beverage costs.
Managed inventory and purchases food and supplies.
Maintained sales records and tracks cash receipts.
Prepared and submits operations reports and other documentation
Auto Park Imports 2019-2020
Front Desk Assistant
Greeted customers, determined nature and purpose of the visit, directed them to specific destinations
Provided information about the car service as well as available automobiles for sale, varied price ranges, and features.
Assisted the sales team to include escorting customers on tours of the showroom, advertising and marketing, drafting and processing all the necessary paperwork for the purchase of a new car as well as aftersales documentation and vehicle registration
Operated telephone switchboard to answer, screen or forward calls, providing information, taking messages or scheduling appointments, processed e-mails during the day
Collected payments, deposited checks. Entered payment, customer, inventory and vehicle information into various systems
Otolaryngology Associates, S.C. July 2016 – September 2018
Medical Assistant
Performed basic clerical duties including answering the phone, scheduling appointments, maintaining records, filing, checking patients in and out
Obtained pre-authorizations from insurance companies for in and outpatient procedures
Scheduled, set up and assisted surgeries and other procedures
Facilitated patient flow, interviewed patients, measured vital signs, and recorded information in patients' charts. Prepared treatment rooms for examination of patients, assisted doctors during examination
Performed basic materials management functions to include ordering and stocking of supplies. Assisted with maintaining a clean and orderly environment.
Maintained and sterilized surgical instruments
Collected and processed payments using Medisoft and Quickbooks
American Maids of Chicago, Inc September 2015 - June 2016
Office Manager
Processed e-mails during the day
Checked voice mails, answered all phone calls
Managed employees and staff, maintained primary recruiting and HR responsibilities
Worked with the customer complaints, made an action plan to eradicate the non-conformities and establish corrective actions
Responded to customers’ positive and negative reviews
Supervised employee performance to enhance customer experience
Analyzed customer satisfaction in the organization and professionally manage complex customer situations
Managed key elements of the service environment
Planed, coordinated and monitored all teams and appointments during the day and adjust the schedule accordingly
Handled all the pricing questions/requests from billing
Filled in the forms and do reporting accordingly
Understood and worked with the supply system
Trigo Quality Expertize for Renault Groupe, September 2013 –August 2015
Moscow, Russia
Quality Engineer
Audited Quality Process procedures updating the QMS of the company in relation to customers’ demands
Developed, implemented, communicated and maintained a quality plan to bring the Company’s Quality Systems and Policies into compliance with quality system requirements.
Ensured tests and procedures are properly understood, implemented and evaluated following quality standards
Handled customer concerns and requests via phone, e-mail or in person, reviewed work process and provided customer with specific solutions.
Provided Quality Control throughout the production process, improving current standards while maintaining all record
Maintained clear and professional communication with customers at all levels ensuring relationship development
Utilized engineering experience to work on a more efficient method towards the company’s mission
Core Competencies
Root Cause Analysis
English– Fluent
Strategic Analysis / Planning
Russian - native
Corrective Action Planning
German– conversational
MS Office,Word, Excel, appointment Manager
SAP
Solutions oriented Quality Specialist with notable success identifying, evaluating and documenting complex Quality Control procedures. Contributor to positive changes in product quality, ensuring the streamlined operations of client’s projects through scope and objective development, preliminary planning and flawless execution.
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