Customer Service, Seaport Cruise agent, Security Officer
Resume:
Amber Okoth
Security Officer License, Seaport Cruise agent, LPN
Montego Bay, Jamaica
*****.*****@*****.***
Professional Summary
I am highly motivated, self-driven, eager to learn new attributes to add to my skill set. My Strengths:
• Effective communication and documentation
• Analytical and critical thinking skills
• Ability to learn quickly and adapt to changes
• Customer support/ service
• Good understanding of Computers, software etc.
• Cyber/ Physical /information security knowledge
I am currently holding:
• Google's IT support for certification
• ISC2 Cyber security for certification
• And more..
• I look forward to opportunities that can widen my expertise, provide an avenue for growth, and challenge me.
Authorized to work in the US for any employer
Work Experience
Security Officer - Port of Miami
Allied Universal-Miami, FL
December 2024 to Present
• Currently training to be a Certified Screener as of 01/22/25
• Conducts routine patrols and inspections of terminals
• Access control by PAX
• Performing pat downs by hand/ wand
• Assigned walk-through control
• ID checks of official documents (passports, Green cards, Visa's)
• Terminal Access control and visitor management
• Identify and report any suspicious activity or security breaches.
• Provide excellent customer service to clients and visitors.
• Enforce company policies and procedures.
Pier Agent
SMS International Shore Operations-Miami, FL
November 2024 to January 2025
• Obtained TWIC card and Port ID
• Meet and greet guests cordially, responding to their inquiries in a knowledgeable and pleasant manner as well as assisting and directing debarkation and embarkation of guest.
• Monitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas.
• Guides the flow of traffic throughout the terminal, including: secure areas, walkways, check–in areas, gangways and elevators/escalators and direct guests accordingly.
• Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing; takes the initiative to assist guests.
• Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
• Escorts and monitors guests pending boarding status or requiring additional documentation.
• Gathers data for various embarkation processes to include registration flow and timetables; reports findings to management, as established.
• Assists guests with locating luggage and completing lost luggage forms, when necessary.
• Reviews and verifies validity of all travel documents presented by guests for check-in.
• Inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed.
• Provides guests with stateroom keys and pertinent boarding information, according to department manual and training.
• Prepares the terminal and check-in area by organizing required furniture, equipment, manifests and other related materials. Clears and organizes workstations and/or areas daily and submits relevant paperwork to appropriate personnel.
• Performs other job related duties as assigned.
Clinical claim management
Sheakley Unicomp-Cincinnati, OH
December 2012 to January 2015
Managing workers compensation cases which involves: Detailed documentation, utilizing related computer software, medical coding, frequent telephonic communications with medical staff, Injured workers, clients, and employers. I also participated in multidisciplinary team collaborations to aid in progression of the Insurance claims. On Call Nurse
Maxim Healthcare Services-Blue Ash, OH
March 2008 to November 2012
Administering Clinical care / administrative tasks. Duties included: utilizing computer software, detailed documentation, accessing and analyzing patients protected records for accuracy, telephone communication with related personnel. Clinic Nurse
Western Nursing Services-Fort Wright, KY
March 2009 to October 2012
Assisting with setting up clinical equipment, Managing patient flow, providing client/ patient education, monitoring/documentation of patients assessments.
Night Shift Nurse
Mercy Health- Franciscan at west park-Cincinnati, OH December 2010 to October 2011
Administering medications, utilizing medical computer software, detailed documentation, analyzing and verifying medical reports.
Education
Technical School in Nursing
Tri-state Medical - Cincinnati, OH
2009
High school diploma
J.E.P.T.A Academy - Cincinnati, OH
May 2007
Skills
• Computer literacy
• Medical Records
• Case Management
• EMR Systems
• Medical Coding
• Nursing
• Windows
• CPT Coding
• IT Support
• Technical Support
• Computer skills
• Transcription
• Telecommunication
• Cybersecurity
• Workers' Compensation
• Information Security
• Operating Systems
Certifications and Licenses
LPN
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