Front Desk Team Leader
Resume:
Kaja Hill
Hinesville, GA **313
****.****@*****.***
Summary of Qualifications
● Highly motivated and ambitious
● Team oriented and very organized
● Positive,friendly,outgoing and professional person
● Fast learner
Department of Safety and Homeland Security - Clarksville, TN June 2021 - May 2022 Administering written, vision, and road tests to evaluate driving skills. Ensure compliance with traffic laws, and collect fees as well as issuing appropriate documentation. H&R Block -Clarksville,TN November 2019 & 2020 -April 2020 & 2021 -Associate Team Leader Supporting a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Serve as point of contact for onsite escalated client service concerns and ensure clients are scheduled properly and conflicts are resolved. Leading the office from the front desk, providing phone coverage and engaging with clients to deliver ourstanding experience. AM Health Care -El Paso,Texas January 2017 -July 2019 -Caregiver Assisting clients in exercising,dressing,feeding,bathing,grooming,toileting,routine hair/skin care.Doing their laundry, cleaning their house or prepare meals.Transport them to doctor’s appointments or take them shopping.Transfer in and out of a wheelchair and assist with self - administered medications H&R Block - El Paso, Texas September 2017 & 2018 - April 2018 & 2019 - Tax Professional Work with individual clients to analyze tax documents, seek out optimal tax deduction option for each client, prepare and efile tax returns. Help out at the front desk with phone coverage and appointment management. Backerei Warmuth -Werneck,Germany March 2012 -November 2012 -Bakery Sales Welcome customers as they arrive at the bakery and respond to their queries regarding baked products.Provide customers with information on freshly baked products and their ingredients. Assist customers in choosing cakes,pastries, cookies,bread and pies according to their specific tastes.Pick chosen pieces,inquire how customers would like them to be packed and pack them according to specific instructions.Process credit card and cash payments.Remove baked goods from ovens and place them on cooling racks.Pack cooled goods in appropriate packing and label them with price and expiry information.Carry baked goods to the front and place them aesthetically in display cases.Set up and update information regarding the day’s specials or specific offers in window display. Backerei Rohr -Schweinfurt,Germany February 2010 -November 2011 -Bakery Sales Welcome customers as they arrive at the bakery and respond to their queries regarding baked products.Provide customers with information on freshly baked products and their ingredients. Assist customers in choosing cakes,pastries, cookies,bread and pies according to their specific tastes.Pick chosen pieces,inquire how customers would like them to be packed and pack them according to specific instructions.Process credit card and cash payments.Remove baked goods from ovens and place them on cooling racks.Pack cooled goods in appropriate packing and label them with price and expiry information.Carry baked goods to the front and place them aesthetically in display cases.Set up and update information regarding the day’s specials or specific offers in window display. Securitas Fire Control and Service GmbH &Co.KG -Schweinfurt,Germany September 2006 -September 2009
Patrol building premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates. Answer alarms and investigate disturbances.Monitor and authorize entrance and departure of employees,visitors and other persons to guard against theft and maintain security of premises.Write reports of daily activities and irregularities, such as equipment or property damage,theft,presence of unauthorized persons or unusual occurrences.Call police or fire departments in cases of emergency,such as fire or unauthorized persons.Circulate among visitors,patrons and employees to preserve order and protect property.
Education
Walther -Rathenau -Realschule
High School Diploma
Languages
English /German /Slovenian
Training
Berufsschule / Vocational school Forchheim
Safety and Security Specialist
References
upon request
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