Cynthia Mitchell
Miami, FL *****
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Professional Summary
Dedicated and empathetic Customer Service Professional with over 10 years of experience delivering high-quality support in fast-paced environments, including call centers, healthcare, and behavioral health. Known for resolving issues efficiently, building rapport with diverse populations, and handling high call volumes with professionalism and care. Proven ability to adapt quickly, exceed customer expectations, and manage multiple responsibilities while maintaining exceptional service standards. Authorized to work in the US for any employer
Work Experience
Sales Representative
Alorica-Miami, FL
Present
• Handle high-volume inbound calls to assist customers with DIRECTV service setup, billing questions, and technical support.
• Troubleshoot account issues and ensure timely, accurate resolutions to enhance customer satisfaction.
• Utilize internal systems to update customer accounts and log detailed notes on interactions. Substance Abuse Counselor
Geo Group, Inc. (Geo Re-Entry Services)-Miami, FL
August 2021 to July 2024
• Supported over 80 clients while maintaining detailed case records and progress notes within a Florida Department of Corrections Prison
• Delivered services with professionalism, respect, and active listening—skills that strengthened client trust and engagement.
• Facilitated workshops on communication, emotional regulation, and life skills—all key areas in customer relations.
Vet Diet Agent
Chewy-Miami-FL
October 2019 to August 2021
• Processed veterinary prescription orders with attention to detail and accuracy.
• Communicated with pet owners and veterinary clinics to ensure seamless service delivery.
• Resolved customer concerns with empathy and product knowledge, contributing to company loyalty. Substance Abuse Counselor
Salvation Army-Fort Myers, FL
August 2014 to July 2017
• Delivered counseling and educational sessions with a focus on client needs and satisfaction.
• Maintained cooperative relationships with external agencies, demonstrating strong communication and coordination skills.
Education
Addictions Counseling (Master of Science)
Grand Canyon University-Phoenix, AZ
April 2012 to September 2014
Criminal Justice (Bachelor of Arts)
Florida Memorial University-Miami, FL
January 1996 to December 1996
Skills
• Typing
• HIPAA
• Negotiation
• Inpatient
• Sales support
• Presentation Skills
• Motivational Interviewing
• Behavioral health (4 years)
• Crisis intervention
• Mental health counseling
• Microsoft Outlook
• Administrative experience
• Child & family counseling
• Windows
• Microsoft Word
• Call Center
• Group Therapy
• Office experience
• Customer service
• Customer Support
• Case management
• AI
• Clinical counseling
• Leadership
• Microsoft Powerpoint
• Sales
• Phone etiquette (3 years)
• Microsoft Excel
• Relationship management
• Inside sales
• Customer retention
• Cognitive Behavioral Therapy
• Outbound calling
• Computer skills (5 years)
• Writing skills
• English
• Data management
• Workforce development
• Customer Care
• 40 wpm (3 years)
• Microsoft Office
• Communication skills
• Customer relationship management
• Computer literacy
• SharePoint
• Sales pipeline
• Safety plans
• Conflict management
• Teaching
• Clerical experience
• Grammar Experience
• Addiction counseling Case management proficiency Biopsychosocial assessments Excellent Customer Service Skills 45 WPM Typing (6 years)
• Individual / group counseling
• Time management
• Meeting Facilitation
• Intake Experience
• Excellent customer service skills
• Addiction counseling
• Behavioral therapy
Certifications and Licenses
Driver's License