Customer Service Call Center
Resume:
Erika Mapps
Customer Service Asscociate
Garland, TX 75043
**********@*****.***
Professional Summary
Attention: Recruiter
Hello, my name Erika Mapps,
I have 25 yrs Call Center Customer Service, Technical Support, Order Entry, Customer Service Supervisor / Call Center Manager experience. I'm in line with of all call center metrics and schedule adherence. My work ethic is awesome and team oriented.
I believe in giving every customer " World Class Service" Please advise if you have remote full or part time, seasonal or temp positions. Thank you for your time and efforts.
Erika Mapps-Money
Authorized to work in the US for any employer
Work Experience
Sales Call Center Representative Seasonal
Omaha Steaks-Omaha, NE
October 2024 to January 2025
Recieve incoming calls and auto call backs for customers requesting too place orders. Submiting orders and taking payments and directing customer too the Omaha Steaks website. Advising customers of Secure Pay and internal departments such as customer service, help desk for assistance. Assist representatives in chat with questions regarding Seasonal specials, promo codes, Gold Member Rewards. Seasonal Customer Service Associate
Willis Towers Watson Via Benefits-Richardson, TX
February 2022 to October 2024
Inbound calls for customer making changes for insurance and advise of plans available. Retirees from major companies with retirement plans for spouse and family members. Open enrollment for Medicare and Medicaid recipients. Advise of direct deposit and benefits available for retirees for the year. SDA Specialist
Neiman Marcus-Dallas, TX
October 2021 to January 2022
Seasonal Remote only: Inbound calls from external customers for all Neiman Marcus stores and Bergdorf Goodman of New York. Transfer too designer clothing, jewelry, cosmetics, shoes departments. Customer retention, CRM tool, QA, Reported in type of trends or escalations for holiday shoppers. Customer Service / Usher
TRC Staffing-Dallas, TX
October 2017 to December 2017
Assist with customer as they walk exhibits with question Team Lead January-2018 and answers. Make sure customers under the value of Quality Assurance materials can not be touched.
Technical Support
Snelling Staffing-Dallas, TX
August 2011 to October 2013
211 Information Specilaist
(FEMA Certifications)
Services (CCGD) Inbound calls for the State of Texas too assist the client with Time Management Call Center Metrics Dallas, TX public assistance such as housing, counselling, food Customer CHAT August-2011 pantries, shelter and first response for disaster. Follow up Technical Support Representative
Sprint/ Nextel Inc.-Norcross, GA
May 2007 to April 2009
SPRINT/NEXTEL ITCSS Technical Support Agent
Norcross, GA Receiving inbound calls for customer with technical issues May-2007 regarding voice, data and text messaging. Identifying and March-2009 resolving cause in equipment, provisioning and Switch
Control and Network issues. Open trouble tickets and advise of ETR for internal and external customers. Education
Some College in Business
Strayer University-Georgia-Lithonia, GA
August 2007 to December 2007
Diploma in Special Dance and Stage Managenent
Arts Magnet High at Booker T. Washington-Dallas, TX August 1979 to May 1982
Skills
• English
• Technical Support
• Network Support
• Communication skills
• Call Center
• Typing
• Customer Service
• Microsoft Windows
• Remote Access Software
• Sales
• VoIP
• Ethernet
• Customer Care
• CSR
• Customer Technical Support (10+ years)
• Microsoft Office
• Organizational skills
Certifications and Licenses
Driver's License
Additional Information
CapRock Communications -Call Center Supervisor/Quality Assurance/ Coaching & Development MCI - CSR/ Office of the President Associate (Customer Service Awards) Hilton Reservation Worldwide- Customer Service Reservationist 211 Operator of Texas (FEMA Certifications)
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