Project Management, quality control

Jim Shorto

Ottawa, ON • 873-***-**** • *********@*****.***

Professional Summary

Client-focused and results-driven Account Manager with a background in facilities maintenance, construction, and operational safety across residential, commercial, and civil sectors. Proven success managing diverse client portfolios, leading field operations, and delivering service excellence. Skilled in dispatching, vendor management, invoicing, and business development. Known for a consultative approach, cross-functional coordination, and field-based relationship building.

Core Competencies

- Strategic Account Management

- Dispatch & Workflow Coordination

- Vendor & Trade Oversight

- Facility Services & Maintenance Operations

- Invoicing & Budget Tracking

- Client Relationship Management

- Construction Project Management

- Business Development & Upselling

Professional Experience

Account Manager – Maintenance, Janitorial & Exterior Services SDA Building Services – Ottawa Region, ON Oct 2024 – Aug 2025

- Managed a portfolio of varied client accounts across Southeast Ontario, including commercial and residential sectors.

- Handled end-to-end operations including dispatching, project scheduling, vendor coordination, and invoicing.

- Lead client relationship management, service follow-ups, and issue resolution through regular site visits and check-ins.

- Support business development by identifying upsell opportunities and preparing service proposals.

- Coordinate multiple maintenance and renovation projects, including office fit-outs, ensuring timelines and quality standards are met. Project Management and estimation including Ottawa Office Renovation Fit-out.

Project Manager

Ottawa General Contractors – Ottawa, ON Sep 2022 – Sep 2024

- Delivered residential and commercial renovation projects up to $350K.

- Managed full project lifecycle from estimation to execution, ensuring client satisfaction through proactive communication and service quality.

- Built and maintained vendor relationships and subcontractor performance to ensure timely delivery.

Warranty Service Manager

Claridge Homes – Ottawa, ON Aug 2021 – Jun 2022

- Led a 38-person team delivering warranty services across residential sites.

- Managed escalated claims and special projects, including structural repairs and defect resolution.

- Maintained client satisfaction through process improvements and clear communication. Quality Control & Pre-Delivery Inspector

Claridge Homes – Ottawa, ON Feb 2019 – Aug 2021

- Conducted property inspections, managed Tarion warranty claims, and provided detailed quality control assessments.

- Resolved construction issues and improved build quality through collaborative contractor engagement.

HSEQ Manager – Civil Construction

NTS Group – Gold Coast, QLD, Australia Jul 2017 – Jan 2019

- Led safety, environmental, and quality programs across civil sites.

- Maintained ISO 45001, 14001, and 9001 compliance through audits and training. WHS & Environmental Advisor

Rob Carr Pty Ltd – Gold Coast, QLD, Australia Apr 2009 – Jul 2017

- Ensured compliance with health, safety, and environmental protocols on infrastructure projects.

- Supported ISO certification processes and reduced site incidents via training and auditing. Education & Certifications

- NEBOSH International Certificate in Health & Safety – Astutis, UK

- Diploma of Project & Civil Construction Management – RudTek, Australia

- Diploma of Quality Auditing – Line Management Institute of Training

- Bachelor’s Degree in Fine Art – Curtin University, Perth, WA

**Certifications:**

- ISO 9001, 14001, 45001 Lead Auditor

- COR Internal Auditor

- First Aid, Fire Warden, Working at Heights, Confined Space

- Workplace Substance Testing

- Valid G Driver’s Licence

Skills

- CRM & Workflow Tools (e.g. Salesforce, MS Office Suite)

- Field-Based Client Engagement

- Vendor and Subcontractor Oversight

- Compliance & Risk Mitigation

- Cost Estimation & Budget Tracking

- Quality Assurance

- Conflict Resolution & Negotiation

Professional Affiliations

- Technical Member – IOSH (UK)

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