Customer Service - Order Management Specialist
Resume:
Mary Wells
Order Mgt. Spec./Export Coord./CSR
Contact
Cumming, GA 30028
**********@*********.***
Objective
Possesses an unwavering commitment to customer service with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship and partnership-building skills, listen attentively, solve problems, and use tact and diplomacy to achieve positive outcomes.
Education
Medix School
Marietta, GA
Medical Assistant Certificate
1992
Douglas Co. High School
High School Diploma 1989
Soft Skills
Administrative
Customer Service
Communication
Logistics/Shipping
Order Management
Problem-Solving
Strong Work Ethic
Hard Skills
Apple Mac
BuyCo
Citrix
Excel
Fishbowl
Globe-Tek
Google Sheets
Microsoft Office
Microsoft Teams
Oracle
Orbit
Qlik Sense
Spendwise
Salesforce
SAP
Experience
Imerys Filtration Minerals, Inc. May 2024 to Jun 2025
Export Coordinator - Contract
Booked, coordinated and managed export shipments from West Coast Ports to Asia, ensuring compliance with all customs regulations and documentation requirements. Maintained accurate records of shipment details, including tracking information, invoices, and shipping documents to send to customers.
Managed communication with customers regarding order status updates, shipment delays or issues. Performed container swaps and late gate requests as necessary. Communicated to the team through email notifying of any changes that may occur pertaining to loads pending to ingate. Lead out in a weekly meeting with our West Coast drayage team to ensure loads pending to ingate procedures operated correctly and smoothly.
Arauco-North America Aug 2023 – Dec 2023
Port Inventory Coordinator - Contract
Performed PGR & PGI Transactions in SAP S/4 HANA System moving wood inventory into an appropriate warehouse or delivery location. Insured efficient inventory management in system to track stock levels and optimize order fulfillment. Worked from assigned Excel spreadsheet with tasked responsibilities to complete daily. Managed various locations email inboxes
J & S Chemical Corporation Dec 2021 – Aug 2023
CSR/Order Management Specialist
Provided exceptional customer service by both heavy email correspondence and phone interaction. Entered PO’s creating SO’s for both national and international orders. Performed local and export shipments filling out commercial invoice, packing list, and SLI to the freight forwarder.
Worked closely with the shipping department and sales team
Lead weekly Teams Meetings with managers and directors.
Traveled to offsite warehouse to count inventory
Hapag-Lloyd AG Aug 2018 – Sept 2021
Import Customer Service
Answered heavy in-coming calls and replied to customer emails on their container shipments interacting through Salesforce.
Worked to resolve problems. Released containers at rail and port.
Performed track and trace utilizing eight different rail lines and dispatched for trucking. Heavy Invoice creation and distribution. Directed customers on multiple payment options. I managed Excel Spreadsheets and ran a Customs Macro twice daily to catch any unauthorized releases.
Eton, Inc May 2017- March 2018
Global Sales Support Specialist
Assisted customers on a global level including but not limited to the U.S., Canada, and Europe .Processed customer calls, inquiries, orders, pricing and shipping. Assisted sales staff and credit manager in resolving disputes.
Caretaker January 2015 – May 2017
Personal Caretaker to Mother
Took care of my disabled mom in the latter years of her life working only short-term jobs so I could transport her to frequent doctors’ visits and hospital stays.
Atlanta Gastroenterology Assoc. August 2012 – January 2015
Atlanta Aesthetics
Administrative & Clinical Medical Assistant
Scheduled patient’s procedures and tests. Retrieved medical records using the hospital portal. Maintained physicians ‘calendars, mailed out marketing materials, and handled hospital correspondence. Assisted physician in minor surgery and clinical care. Greeted and checked patients in, pre-certifications and insurance verification. Collected and posted payments and filed records.
Northside Ear, Nose & Throat & Facial Plastic Surgery
Administrative & Clinical Medical Assistant June 2010 – July 2012
Processed high volume patient check-ins and records management.
Answered high-volume inbound and outbound calls.
Prepared pre-op paperwork for surgeries and counseled patients on pre and post op care. Assisted physician in procedures and clinical care.
Managed physician surgery and appointment calendars.
Perimeter North Family Medicine Administrative & Clinical Medical Assistant May 2006 – May 2010
Handled a high volume of patient check-ins and data entry
Handled a high volume of calls and messages from patients, pharmacies and other medical facilities.
Assisted our sister offices and other physicians when they were understaffed
Verified insurance, collected and posted payments.
Ran daily reports and balanced charges and payments .
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