Technical Support Customer Service
Resume:
EMPLOYMENT HISTORY
JUN **** - PRESENT
Cook II, Sodexo, Plano, TX
JAN 2018 - MAR 2019
Prep Cook, North Italia, Plano, TX
NOV 2016 - SEP 2017
Product Support Analyst Tier 1, Realpage Inc., Richardson, TX MAR 2016 - NOV 2016
Technology/Specialist Service Help Desk Support Technician (contract), T-Mobile, Frisco, TX JAN 2015 - SEP 2015
Technical Support Representative Tier 1/Administrative Assistant, Title Technologies Inc., Dallas, TX Frisco, TX 75033, Frisco, US, 75033
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JAZSULIA REYES-
LOPES
CUSTOMER SERVICE
PROFESSIONAL SUMMARY
Customer Service and Culinary Professional with over 12 years of extensive expertise in delivering top-notch service and operational support. Proficient in technical support, troubleshooting, and client relationship management, with bilingual capabilities in English and Spanish. Demonstrates strong leadership and problem-solving skills, excelling in high-stress environments while ensuring quality and safety standards are met. Deliver exceptional service, enhancing culinary skills through ongoing training. Represent Sodexo Magic, integrating new processes for seamless operations. Adapt across all stations, ensuring consistent quality in diverse scenarios. Support the launch of a modern restaurant, contributing to menu development. Prepare food to high standards, maintaining quality and customer satisfaction. Delivered top-tier service, enhancing customer satisfaction in high-pressure settings. Enhanced food safety by monitoring kitchen operations, aligning with health standards. Led kitchen operations, implementing solutions for safety and efficiency improvements. Participated in national exchange program, driving process improvements across locations. Collaborated with team members to elevate service quality, ensuring customer satisfaction and repeat business through attentive care. Monitored food safety compliance, leading to improved inspection scores and fostering a culture of health-conscious practices. Implemented best practices in food preparation, resulting in a notable increase in kitchen productivity and minimized waste. Resolved technical issues via phone/web, achieving high first call resolution rates. Thoroughly documented interactions, enhancing team collaboration and efficiency. Met service level goals by assisting with security and product recommendations. Escalated complex issues, ensuring swift resolutions through departmental collaboration. Partnered with teams to escalate complex issues, ensuring swift resolutions and maintaining high service standards. Guided customers through security enhancements, fostering trust and providing tailored product recommendations. Delivered first-level tech support via phone, email, and chat, resolving desktop issues swiftly. Managed user accounts, performed password resets, and ensured secure access to systems. Supported Microsoft Office, ERP, CRM, and VPN applications, enhancing user productivity. Escalated complex technical problems, ensuring timely resolution and user satisfaction. Delivered timely technical support via multiple channels, enhancing user satisfaction and streamlining support processes. Resolved software issues, enhancing client satisfaction and operational efficiency. Coordinated executive schedules and team meetings, optimizing time management. Logged call transactions in Salesforce, improving data accuracy and accessibility. Assisted in contract development, streamlining administrative processes. JUN 2014 - DEC 2014
Lodging Support Agent, Hotels.com, Dallas, TX
JAN 2014 - JUN 2014
Floor Supervisor/Sales Operations, Strikz Entertainment Center, Frisco, TX FEB 2013 - JAN 2014
Front Desk Associate/Night Audit, Holiday Inn Express, Frisco, TX EDUCATION
Intra-Oral Dental Assistant Level 2, Medix Healthcare College, Brampton, Canada SKILLS
Customer Service Technical Support
Problem Solving CRM
Case Management MS Word
Excel PowerPoint
Food Preparation Kitchen Operations
Team Leadership Troubleshooting
Conflict Resolution Customer Retention
Food Safety Time Management
Support hotel partners in inventory management and guest relations, resolving complex issues. Ensure accurate data entry for reservations and financial transactions, enhancing process efficiency. Educate partners on booking rules and property details, improving service understanding. Input third-party bookings, maintaining platform accuracy, boosting customer satisfaction. Collaborated with hotel partners to optimize inventory, ensuring guests received timely updates on availability. Directed staff meetings, ensuring seamless operations and event planning. Enhanced budgeting and inventory processes, achieving cost efficiency. Mentored staff, optimized schedules, and managed payroll effectively. Handled payment transactions and maintained financial accuracy. Resolved customer issues, improving satisfaction and loyalty. Led staff training initiatives, enhancing team performance and achieving high customer satisfaction ratings. Optimized operational workflows, resulting in improved efficiency and a noticeable increase in customer retention. Handled guest check-ins/outs, ensuring seamless service and accurate payment processing. Generated detailed accounting reports, maintaining financial accuracy for shift transitions. Provided prompt solutions to guest inquiries, enhancing customer satisfaction. Monitored and reported hotel inventory and room maintenance, ensuring operational efficiency. Streamlined check-in processes, enhancing guest satisfaction and reducing wait times significantly. Cultivated a welcoming environment, consistently receiving positive feedback from guests for exceptional service. Coordinated with housekeeping and maintenance teams to ensure room readiness, contributing to a seamless guest experience. Monitored inventory levels and identified trends to optimize resource allocation and improve operational efficiency. LANGUAGES
English Spanish
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