Customer Service Data Entry

Snizhana Silina

Hopkins, MN ***** 763-***-**** ***************@*****.***

SKILLS

Customer service

Data entry

Attention to detail

Teller experience

Regulatory compliance

Documentation skills

Employee training assistance

Opening and closing procedures

Account openings

Analyzing data

Banking software proficiency

Reviewing documents

Account closing process

Computer skills

EXPERIENCE

COORDINATOR/KEY CARRIER/MANAGER ON DUTY 10/2022 to CURRENT

Marshalls Minnetonka, MN

Managed day-to-day operations of the department including scheduling tasks and assigning duties.

Resolved customer complaints/issues in a professional, timely manner while upholding company standards.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Resolve problems relating to employee performance, office equipment and work schedules.

Delegated work to staff, setting priorities and goals

Participated in physical inventories as requested by management team.

Operated POS system to process payments from customers.

Followed opening and closing procedures as outlined by the manager.

Identified theft attempts or suspicious behavior in accordance with company policies.

Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.

Assisted customers with product selection, location, pricing information, returns and exchanges and special orders as needed.

Provided excellent customer service to ensure customer satisfaction.

FRONT DESK RECEPTIONIST 04/2022 to 06/2022

Life Medical Saint Louis Park, MN

Facilitated seamless check-in and check-out processes, enhancing guest experiences.

Maintained organized front office area, promoting professionalism and a welcoming atmosphere.

Scheduled and confirmed appointments and meetings efficiently to optimize office operations.

Managed high-volume communications via phone, fax, email, and mail effectively.

Executed administrative tasks including filing, data entry, and document preparation to streamline workflows.

Safeguarded sensitive customer information while adhering to company privacy policies.

Processed payments and transactions accurately, updating relevant records promptly.

RETAIL 02/2010 to 02/2022

Self-employed Ukraine

Executed online sales strategies to drive revenue growth. Provided customer service support to enhance client satisfaction. Managed full business cycle from advertisement creation to packaging and shipping. Coordinated logistics processes to ensure timely delivery of products.

HEAD OF RETAIL DEPARTMENT 11/2008 to 12/2009

Khreschatyk Bank Khmelnitskiy

Provided quality clients service support.

Worked actively with management team to create monthly sales and plans, created presentations.

Worked with regulatory documents, statutes, instructions, enactments, financial analysis and reports, controlling functions.

Developed marketing campaigns targeting new customers while increasing loyalty among existing ones.

LENDING SPECIALIST 06/2008 to 10/2008

OTP Bank Khmelnytskyi

Explained very technical financial information to applicants in easy to understand language about installment plan and other details.

Documents review for accuracy or legal compliance, completed full set of documentation, made reports.

CHIEF ECONOMIST IN RETAIL BUSINESS 10/2006 to 04/2008

Transbank Khmelnytskiy

Qualified clients support and consultation about bank products, opening new and maintaining current accounts, assisting customers with transactions in national and foreign currencies, reviewing documents for accuracy or legal compliance.

Regular financial analysis and reports.

UNIVERSAL BANKER 07/2002 to 10/2006

Kredobank Khmelnytskyi

Provided quality clients service, consultation, verifying the identity of account holders, opening and maintaining current, deposit and card accounts for business and individual, money transfers, etc.

EDUCATION AND TRAINING

Master of Accountancy And Audit Accounting and audit 06/2000

Technological University of Podillya, Khmelnytskiy City, Ukraine

Bachelor of Accountancy 06/1999

Technological University of Podillya, Khmelnitskiy City, Ukraine

High School Diploma General Studies 05/1995

Khmelnitskiy High School Number 16, Khmelnitskiy City, Ukraine

LANGUAGES

Ukrainian

Native or Bilingual

Russian

Native or Bilingual

.

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