Product Support Supply Chain Manaager
Resume:
Fola Eleanor Benson
Tampa, Florida.
Tel: Mobile: 202-***-****
Email: ***********@*****.***
LinkedIn: https://www.linkedin.com/in/fonibere/
Career Summary
A Strategic Supply Chain Management and Logistics professional with over 15 years of experience managing teams across Strategic Product Support Management, Enterprise Architecture and Pro- gram Management. Utilising knowledge and skills to implement SAP ERP Projects of varying size and complexity. I empower decision makers to save on spend and maximize profits efficiently. Key Strengths:
• Extensive experience in Program Management and creating Product Support Management application solutions and sustainable capabilities.
• Experience with SAP Business Suite; ServiceNow Cloud Solutions; Ariba and Successfactors.
• Proven skill in Reverse Logistics to aid customer retention and unplanned profits.
• Experienced Supply line materials management, complex procurement, production, short and long-range planning and quality assurance.
• Stakeholder Management: Utilising high-level communication and collaborative tools to bring key stakeholders together to achieve common goals.
• Business Analysis and System Reengineering Skills to ensure proper delivery of operational outcomes in accordance with Product Delivery Agreements and SLAs.
• Goal-orientation with the ability to design and implement strategic initiatives to improve busi- ness revenue.
• Commercial advice in Contract and Project Management. Professional Experience
Department of Defence (Capability Acquisition and Sustainment Group) 2020 – 2025 Integrated Logistics Support Manager-Acquisition
Key Achievements:
• Maintaining and Managing the Materiel Logistics (ML) function’s Smart Buyer Support Business Processes.
• Managing the Product Support Management Policies and documented information configu- ration baseline in both the Business Management System and the function’s Intranet.
• Providing Product Support Management framework and guidelines for the development of Support Concepts and Integrated Product Support plans required for the supportability of complex products from the strategy and concept phase, through requirements gathering Page 2 of 5
and setting, acquisition and sustainment, and to product disposal at the end of its capabil- ity life cycle.
• Initiation of the Integrated Product Support Management System in accordance with De- fence requirements, policies and procedures and communicating ML function objectives through high level written documentation and oral presentations for higher delegation con- sideration.
• Engaged in stakeholder analysis and risk profiling and Product Support Management for strategic and complex acquisitions.
Department of Defence (Capability Acquisition and Sustainment Group) 2021 – 2022 A/Assistant Director Governance and Performance
• Managing people by providing clear and consistent communication, setting clear perfor- mance standards, delegating responsibility, managing performance honestly and respect- fully, and guiding the development of capabilities.
• Providing support to the Functions Delivery Branch of CASG, so that the delivery Divisions of CASG have the business processes and resources to equip and sustain the ADF.
• Working with key stakeholders across Defence on business requirements for performance and Government reporting across PM tool suite and communicating expected outcomes to an extensive range of stakeholders.
• And acting as Project Manager to undertake complex to very complex Project/ Program Management activities by supporting the core, embedded and Capability Program Views activities and tracking schedule, budget and risk management activities, under broad direc- tion.
Department of Defence (Royal Australian Navy) 2018 – 2018 Maritime Logistics Officer
Key Achievements:
• Responsible for the Procurement and Supply Chain Management (PSCM) function which performs both a nation-wide strategic management and operational role in sourcing, con- tract management, commercial advice, warehousing, logistics and fleet management for the Navy.
• Was involved in the management of more the fifty sailors and logistics contracts including road & air services, business travel category and a number of consultancy contracts on board the Major Fleet Units and Naval vessels while in training. The Knowledge Academy 2017 - 2019
TOGAF 9 Professional Trainer
• Enterprise Architecture Executive Level Training Key Achievements:
• Successfully transferred knowledge to IT professionals who were interested upgrading their skill sets and obtaining their professional level Enterprise Architecture certifications and provided support right through to passing their exams and getting certified. Page 3 of 5
Capgemini Australia 2014 – 2016
(Top Tier International Consulting Firm)
CRM Application Functional Consultant
• Provided consulting expertise including system analysis, testing and technical design in- puts to both clients and for pre - sales opportunities. Key Achievements:
• Enable Client to utilise all enhanced features like Bidding, Live auction, CCM, etc.
• Reduced manual effort that facilitated better handling of vendors
• Project delivered on time and within the budget and Improved ROI for their existing SAP investment and
• improved efficiency and effectiveness of the source-to-pay process
• Reviewed test cases and managed defects to ensure the delivery of operational outcomes to KPIs and verified those results were in line with customer SLAs as a Defect Manager.
• Designed test procedures, maintenance procedures and configurations with the HP ALM tool.
• Assisted SAP AG in delivering a demo Build SAP CRM Social Services Training system. Full lifecycle development and implementation demonstration system which helped clients achieve process efficiency and transparency for users and their businesses.
• Responsible for Identifying new and emerging technologies, SAP product offerings SAP workflow, procure-to-pay processes and reporting; assessing value and managing associ- ated risks for client organizations along with translating their business drivers into a set of Architectural principles that direct and govern their solution implementation decisions. VicDigital Consulting 2012 – 2013
(A small team of Management Consultants in Melbourne) Supply Chain Management Consultant
Worked with client organizations to enhance supply chain and logistics performance through strategic planning, process re-engineering, and information technology implementation. Developed and managed a wide range of projects which included but are not limited to: global supply chain optimization, strategic sourcing, and logistics network design. Developed a value chain analysis to assess the different operating model options and also de- veloped a scoring model to calculate the client's strengths against each other. Identified clients’ problems, opportunities and risks by gathering and analyzing relevant data, conducted client interviews and facility visits.
Evaluated and mapped out alternative strategies that would provide synergies with the pro- posed model. Prepared reports and presented findings to clients and worked with them to im- plement these sustainable solutions and best practice going forward. Key Achievements:
• Well-coordinated and executed projects among various stakeholders (Managed by my team)
• AFS and Finance system consolidated in one system hence less interfaces and less manual work. One system and huge savings on hardware cost as other systems landscape scrapped
• Availability of new & robust system that will allow clients’ to support growing demand of business.
Page 4 of 5
PA Consulting Group, UK 2011 – 2011
(A top-notch International Management Consulting firm) MBA Research Consultant
Key Achievements:
• Responsible for conducting validated surveys on Corporate Business Service within the Shared Services and Outsourcing (SSO) practice in the London office.
• Liaised with and interviewed senior management consultants and partners on their knowledge and experience with client.
• Worked with clients (GSK, Unilever and DEFRA) to identify strengths and weaknesses inher- ent in their current Corporate Business Service operating structure, while offering advice on how to maximize the efficiency of advantages while minimizing the impact of drawbacks.
• Generated a high level and detailed research report for the SSO practice on “Can off the shelf sourced solutions such as SAP/ORACLE ERP systems serve as the basis for organiza- tions to deliver world class services to their customers.” This has given valuable insight into the questions around the key decisions organizations make when implementing Corporate Business Services.
Details of experience prior to 2011 can be supplied upon request Educational Background
Oxford Executive Leadership Program 2020
Said Business School, University of Oxford, UK.
Masters of Business Administration (with Merit) Major: Strategy & International Business 2011 The University of Birmingham, UK.
Masters in Supply Chain Management 2013
University of Melbourne, Australia.
BSc. Electronic and Electrical Engineering
2002
Obafemi Awolowo University, Ile-Ife.
Cert IV in Training and Assessment 2013
Axiom College, Australia.
Professional Training & Certifications
Agile Programming and Testing Qualification 2016
Planning an Agile Software Development Project 2016 TOGAF 9 Certification 2016
SAP Certified Associate ERP 6 EPH 6 with Procurement 2016
Page 5 of 5
SAP Certified Application Associate - Supply Chain Planning and Execution 2017 with SAP for Oil & Gas with SCM 7.0 EHP1
ITIL 2011 Foundation Certification 2016
Deloitte Project Planning Consultancy Methods 2011 SAP CRM Functional Social Services Training 2014
Certified Associate SAP MM Training - Procurement 2015 SAP C4C Presales Executive Training Level 1 2015
Enterprise Architecture Training Level 1 & 2 2016
Referees:
Will be provided upon request
Contact this candidate