Customer Service Safety Compliance

Henri Richardson

Puyallup, WA 206-***-**** ️ *****************@*****.***

Professional Summary

Accomplished Facilities & Maintenance Specialist with 30+ years of experience managing building operations, grounds, and safety compliance. Skilled in electrical, plumbing, carpentry, and painting with a strong background in preventative maintenance and staff supervision. Known for excellent problem-solving, leadership, and dedication to providing safe, efficient, and well-maintained facilities in senior living and educational environments.

Core Competencies

Facility & Grounds Maintenance • OSHA & Safety Compliance • Electrical, Plumbing, Carpentry, Painting • Preventative Maintenance Programs • Vendor & Contract Management • Staff Supervision & Training • Budget & Cost Control • Problem Solving & Critical Thinking • Customer Service Excellence

Professional Experience

Facilities / Grounds Specialist — University of Washington – Seattle, WA (2013 – 2024)

- Oversaw facilities and grounds operations across campus buildings.

- Conducted inspections, ensured OSHA compliance, and maintained safety standards.

- Performed hands-on repairs in HVAC, plumbing, electrical, and carpentry.

- Coordinated vendors and contractors for maintenance and repairs.

- Supported project scheduling, budgeting, and closeout of facility projects.

Lead Painter — Bartlett Painting – Seattle, WA (2007 – 2013)

- Supervised and trained painting crews for residential and commercial projects.

- Ensured quality control, safety compliance, and client satisfaction.

Head of Maintenance / Groundskeeper — Pacific West Maintenance – Seattle, WA (2005 – 2006)

- Directed maintenance operations including landscaping and building repairs.

- Supervised staff, managed work schedules, and ensured safe practices.

Head Remodeler — American Bathtub Refinishers – Seattle, WA (2002 – 2005)

- Managed remodeling projects, including carpentry and refinishing.

- Delivered high-quality results on time and within budget.

QA Inspector — S&S Welding, Inc. – Seattle, WA (2000 – 2002)

- Performed inspections of welding and fabrication for quality assurance.

Driver — Shuttle Express – Seattle, WA (1996 – 2000)

- Transported passengers safely while maintaining excellent customer service.

Education & Training

AA Degree – Arizona Automotive Institute (1988)

Certificate – South Seattle Community College (1996)

High School Diploma – Franklin High School (1986)

Key Strengths

Strong leadership and staff training experience

Excellent organizational and time management skills

Ability to troubleshoot and resolve issues quickly

Professional, dependable, and safety-focused

Compassionate and dedicated to providing quality service

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