Customer Service Front Office

Resume - Rosemary Velazquez

Rosemary Velazquez

*** *****, ********, ** *****

Phone: 210-***-**** Email: ********@*****.***

Career Objective

Detail-oriented and experienced Customer Service Representative seeking a position where I can utilize my medical administrative training and strong interpersonal skills to contribute to organizational success and provide exceptional patient support.

Key Qualifications

- Inbound & Outbound Customer Service

- Appointment Scheduling & Patient Check-In

- Electronic Medical Records (EMR): Allscripts, Medisoft, V10

- Microsoft Office (Word, Outlook)

- Medical Billing & Insurance Verification

- Payment Collection & Posting

- Patient Charting & Records Management

- Scanning, CD Upload/Download

Education

Career Point College, San Antonio, TX

Medical Assistant Diploma, 2007

Eisenhower High School, Houston, TX

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Resume - Rosemary Velazquez

High School Diploma, 1993

Professional Experience

South Texas Bone and Joint Institute - Front Office Specialist June 2024 - Present

- Greet and check in patients; verify insurance and collect co-pays

- Schedule appointments and manage inbound/outbound calls

- Maintain accurate patient records and support front office operations Peripheral Vascular Associates - Front Office Specialist August 2019 - June 2024

- Managed patient intake and check-out processes

- Verified insurance, collected and posted payments, and updated records

- Handled appointment scheduling, petty cash, and daily deposits Baptist M&S Imaging - Film Librarian

September 2014 - August 2019

- Fulfilled film requests for patients and providers

- Scanned, printed, burned, and uploaded diagnostic images to CDs

- Maintained delivery schedules and managed petty cash drawer NE-OBGYN - Check-In Receptionist

August 2013 - August 2014

- Registered new patients, verified insurance, and collected payments Page 2

Resume - Rosemary Velazquez

- Updated demographics and coordinated appointment scheduling South Texas Radiology - Scheduler

January 2011 - July 2013

- Scheduled radiology exams and verified patient information

- Provided pre-exam instructions and rescheduled missed appointments BB Imaging - Medical Assistant

January 2008 - January 2011

- Triaged patients and performed basic procedures (e.g., finger sticks)

- Supported sonographers and explained procedures to patients

- Managed follow-up appointments and exam room setup Page 3

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