Front Office Cost Control
Resume:
SIBY JOHNSON
Hospitality Professional
Areas of Expertise
• People Management
• Cost Control
• Experience with
Microsoft Office
including Outlook and
PowerPoint
• Multitasking
• Attention to detail
• Flexible
• Excellent Training Skills
• Decision Making
• Time Management
• Problem Solving
Key Skills & Abilities
• Flexible and quick learner.
• Administrative skills.
• CustomerService Skills
• Leadership skills.
Software Proficiency
• Hotelogix
• Opera PMS 5.0
• Micros
• Hot soft Version
• SAP Hotel Management
Strength
• Strong work ethic
• Confident &
Responsible
• Determination &
Versatility
• Results Driven
• Ability to stay calm
under Pressure
Summary
To seek a challenging career in an industry that provides a channel for enhance of my knowledge & strength to reach the organization goals as well as to have an upward personal career growth.
Professional Experience
MANAGER –FRONTOFFICE, November 2019 - Till Date
Joys Hotels & Resorts, Thrissur
Asst. MANAGER-FRONTOFFICE,December 2017 –Nov 2019 Olive Eva Cochin, Info Park, Kochi
EXECUTIVE –SALES, December 2011 till November 2017 Al Mutlaq Hotel Riyadh, Saudi Arabia
EXECUTIVE FRONTOFFICE,April 2007 till October 2011 Renai Cochin, Kochi.
22 Weeks Industrial Training at Taj Green Cove Kovalam 2005 Joys Palace Thrissur- Duties & Responsibilities
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
Trains, cross –trains, and retrains all front office personnel.
Participates in the selection of front office personnel.
Schedules the front office staffs dutyroaster.
Review and update OTA and other agent’s rates based up on the business.
Evaluates the job performance if each front office employee.
Maintains working relationships and daily reservations with the reservation department
Resolves guest problems quickly, efficiently, and courteously.
Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate Departments.
.
Languages Known
Fluent: English
Hindi
Malayalam
Tamil
Basic: Arabic
Personal Details
Address:- Thermadom
House,C Nager,P O
Nadathara,Thrissur 5
Kerala 680751
Contact: -
+91-755******* (India)
Email:-
***********@*****.***
LinkedIn Id: SIBY JOHNSON
Sex : Male
Nationality : Indian
Passport No. : C7196702
Valid Till : 01/01/2035
Reference
Mr. Antony Mathew
Operations Manager
Joys Palace Thrissur
Contact No: +91-938*******
Email:
**@*********.**
Mr Dheeru Alex
General Manager
Olive Group Of Hotels
Mr. Hassan Abboui
Sales Manager
Al Mutlaq Hotel
Riyadh
Contact No: +966*********
Email:
*****@**************.***
Responsible to monitor room revenue and occupancy byreviewing daily status reports. Analyze rate variance, monitor credit report and maintain close observation of daily house count.
Monitor high balance guest and take appropriate action.
Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
Ensure logging and deliveryof all messages, packages, and mail in a timelyand professional manner. Monitor all V.I.P 's special guests and requests.
Review daily front office work and activity reports generated byNight Audit.
Review Front office log book and Guest feedback forms on a dailybasis
Perform other duties as requested bymanagement.
Achievements
Employee of the year 2007-2008
Outstanding performer 2007-2010
AcademicQualification
o 3 Year Diploma in Hotel Management and Catering
Technology - 2007
o International Diploma In Hospitality Management
from E I of American Hotel and Lodging
Association-USA.
o Higher Secondary Examination 2004
Contact this candidate