Real Estate Call Center
Resume:
Jaime
Booth
Newport News, Virginia *****
*********@*****.***
Dynamic and results-driven collections
executive with extensive experience in
resolving customer concerns and crafting
effective solutions that drive satisfaction
and loyalty. Expertise in implementing
actionable plans that exceed established
goals, ensuring an exceptional customer
experience at every interaction.
Consistently recognized with monthly and
yearly awards for outstanding
achievements and performance from
2012 to 2024, reflecting a strong
commitment to excellence in the
collections field. Passionate about
leveraging skills to foster positive
relationships and enhance operational
efficiency within the organization.
Skills
Sales
Home Office
Call center
Customer care
Communication
Negotiation
Teamwork
Adaptability
Critical thinking
Problem solving
Work History
Customer Solutions Specialist
Portfolio Recovery Associates, LLC, Hampton, VA December 2010 - Current Real estate agent
Realty Executives, Peninsula December 2007 - June 2009 Communicated effectively with clients to resolve outstanding debts. Ensured compliance with regulatory requirements in all communications. Established repayment schedules tailored to customers' financial situations. Exceeded both office and individual collection targets. Compared properties with similar properties to determine competitive market prices
Established rapport with prospective buyers to determine needs, wants and ability to purchase
Conducted open houses
Consistently met sales goals
Education
Principles of Real Estate
Alpha School of Real Estate, Newport News, VA September 2007 Graduated
Mass Media Arts
Hampton University, Hampton, VA December 2003
Deferred
High School Diploma
Reidsville High School, Reidsville, NC June 2000 References
Reference available upon request
Contact this candidate