Customer Service Team Member

Jonathan Grayson Jones

**** *** **** ****, **********, AL 35117

205-***-**** ****************@*****.***

Professional Summary

Motivated and hardworking retail professional with excellent management skills and a proven track record in inventory control and team leadership. Experienced in managing large product inventories, training staff, and delivering outstanding customer service. Strong communication and organizational skills, with a background in emergency response as a volunteer firefighter. Professional Experience

Department Manager – Footwear

Wood's Trading Company, Gardendale, AL

September 2024 – Present

● Manage over $600,000 in footwear inventory, optimizing stock levels to meet sales goals and reduce overstock.

● Maintain vendor relationships and coordinate product orders with 24+ representatives.

● Lead and train footwear department staff in product knowledge and customer service.

● Monitor sales data and team performance to drive improvements. Stocking 2 Team Associate

Walmart, Gardendale, AL

August 2024 – September 2024

● Stocked and organized merchandise efficiently to ensure product availability and store presentation.

● Unloaded freight and maintained organized backroom storage.

● Collaborated with my team to complete stocking tasks within deadlines. Retail Team Member

Cracker Barrel, Gardendale, AL

March 2024 – June 2024

● Delivered excellent customer service and assisted customers with product selections.

● Maintained store appearance through restocking and organizing merchandise.

● Accurately processed sales transactions and supported daily store operations. Team Member

Panera Bread, Gardendale, AL

February 2024 – March 2024

● Provided fast and friendly service, accurately taking orders and processing payments.

● Maintained cleanliness and adhered to food safety standards.

● Supported team members to ensure efficient service. Shift Manager / Sales Associate

Pet Supermarket, Gardendale, AL

October 2022 – July 2023

● Promoted to Shift Manager due to leadership and reliability.

● Supervised daily store operations and trained staff on customer service standards.

● Managed inventory and merchandising to support sales goals. Team Member

Moe’s Southwest Grill, Gardendale, AL

January 2022 – May 2022

● Provided quality customer service, took orders, and answered customer questions.

● Prepared food and maintained cleanliness according to safety guidelines.

● Collaborated with my team for smooth daily operations. Team Member

Jack Family Restaurant, Gardendale, AL

June 2021 – September 2021

● Delivered friendly service in a fast-paced family dining environment.

● Assisted with food preparation and maintained the cleanliness of dining areas.

● Supported efficient restaurant operations as part of a team. Volunteer Firefighter

Mount Olive Fire Department, Mount Olive, AL

[Dates]

● Responded to emergency calls, providing fire suppression and rescue support.

● Participated in regular training to maintain readiness and skills. Education

Southern New Hampshire University (Online)

Bachelor’s Degree in Cybersecurity and Information Technology (Expected 2029) Plans to pursue a Master’s Degree in Cybersecurity. High School Diploma

Graduated May 2023

Skills

● Strong management and leadership abilities

● Inventory and product management

● Staff training and team development

● Customer service and sales support

● Microsoft Excel and administrative tasks

● Professional phone etiquette and communication

● Emergency response and community service

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