Customer Service Security Officer

Maretta Harden

Augusta, GA *****

**********@*****.*** 706-***-****

Professional Summary

Dedicated and dependable professional with extensive experience in logistics, security, customer service, and dietary support. Known for being a quick learner, strong team player, and completing tasks efficiently and accurately. Proven ability to adapt to various roles and contribute positively to workplace environments. Committed to providing excellent service and maintaining a strong work ethic.

Work Experience

Logistics Coordinator

Morgan Advanced Materials – Augusta, GA Dec 2022 – Nov 2024

Oversaw daily inbound and outbound logistics operations, coordinating truck arrivals and departures to ensure timely and accurate material flow across departments.

Generated and maintained scale tickets to record weight-based deliveries and shipments, ensuring compliance with documentation standards and internal controls.

Updated and managed logistics tracking spreadsheets using Microsoft Excel & JD Edwards providing accurate daily records for reporting on transportation volume, inventory movements, and operational KPIs.

Participated in Post-Clearance Audits, gathering and reviewing documentation related to shipments to verify compliance with U.S. Customs and international trade regulations.

Interacted with drivers, vendors, and internal teams to screen, direct, and communicate delivery instructions, mirroring front desk and customer-facing duties.

Assisted with order documentation and verification, supporting accurate billing and material reconciliation.

Supported compliance efforts by recording data for inbound/outbound material movements, aligning with environmental and transportation regulations.

Security Officer (night)

Securitas USA – Augusta, GA Jun 2021 – Dec 2022

Maintained front-line facility security by screening and recording all visitors, vendors, and drivers upon arrival, ensuring proper identification and documentation in line with company access policies.

Monitored and controlled entry and exit points, including securing/unlocking chain-link gates, maintaining physical access logs, and ensuring safety protocols were followed at all times.

Security Officer (Morning Shift)

Allied Universal – Augusta, GA Jun 2019 – Oct 2021

Monitored hospital entry points.

Ensured all visitors and staff had proper identification.

Answered incoming facility calls, professionally directing inquiries to appropriate departments and escalating urgent matters to the Site Supervisor or Director of Operations.

Performed regular patrols and inspections of premises to identify safety risks, verify equipment security, and ensure all areas were compliant with safety and health regulations.

Dietary Aide (Night Shift)

East Regional Hospital – Augusta, GA May 2019 – Feb 2020

Coordinated the preparation, organization, and timely delivery of patient meals in accordance with individual dietary requirements, adhering to hospital protocols and health regulations.

Maintained detailed records of meal counts, dietary modifications, and delivery times, ensuring compliance with patient care standards and accurate reporting to supervisors.

Assisted in the setup and teardown of food service stations, verifying all items were labeled correctly and inventory was properly logged before and after each shift.

Monitored storage, handling, and distribution of food items to meet health and safety guidelines—skills transferable to material tracking and environmental compliance.

Practiced strong time management, attention to detail, and task prioritization to meet strict meal service timelines, particularly during overnight operations.

Ensured cleanliness and safety of work areas through consistent sanitization and compliance checks, aligned with organizational health and safety policies.

Cashier

Sprouts Farmers Market – Augusta, GA May 2018 – Feb 2019

Greeting guests professionally, answering inquiries, and providing quick, accurate resolution to concerns—skills essential for supporting internal and external client communication.

Processed cash, credit, and mobile payments with a high degree of accuracy and accountability, maintaining detailed transaction records and reconciling end-of-day reports—transferable to tracking purchase orders, invoicing, and daily volumes.

Maintained clean, organized checkout areas, and followed company protocols for cash handling, security, and loss prevention, which supports attention to compliance and detail.

Collaborated with front-end and store teams to ensure smooth workflow, restocking, and prioritization of customer needs during peak hours, demonstrating strong time management and cross-functional teamwork.

Assisted with bagging groceries and managing special handling requests, such as delicate or restricted items, showcasing adaptability and customer-focused service.

Security Officer

Securitas USA – Augusta, GA Jun 2017 – Apr 2018

Patrolled facility grounds and conducted routine vehicle inspections to ensure the safety and security of all personnel, visitors, and assets—supporting a compliant and secure workplace environment.

Enforced building access control policies by screening and logging all incoming visitors, vendors, and contractors, aligning with job requirements for site security and visitor management.

Maintained detailed logs and incident reports, contributing to accurate record-keeping and supporting operational transparency and communication with supervisors.

Collaborated with other departments and responded to on-site emergencies or irregularities in a professional manner, demonstrating strong decision-making and coordination skills essential for operations and administrative support roles.

Time Off

Jan 2016 – May 2017

She got married and got pregnant around this time. She focused on raising her kid and attending to her family’s needs.

Customer Service Associate

Walmart – Augusta, GA Jan 2014 – Dec 2015

Accurately processed returns, money orders, and a variety of financial transactions while adhering to company policies—demonstrating precision, accountability, and compliance with financial procedures.

Delivered exceptional customer service by greeting clients, resolving concerns, and responding to inquiries in a courteous and professional manner, ensuring positive customer experiences and supporting client retention.

Maintained detailed transaction records and supported reporting accuracy, contributing to streamlined financial operations and internal audit readiness.

Collaborated with team members to ensure an efficient, organized workflow during high-traffic periods, showcasing time management and multitasking skills in a fast-paced environment.

Cashier

Kroger – North Augusta, SC Sep 2013 – Jan 2014

Cashier

Kentucky Fried Chicken – Augusta, GA Nov 2008 – Mar 2010

Cashier / Customer Service Associate

Walmart – North Augusta, SC Jul 2003 – Oct 2008

Cashier / Customer Service

Kentucky Fried Chicken – Augusta, GA Oct 2000 – Jul 2003

Dietary Aide

The Bethany Nursing Home – Millen, GA Aug 1998 – Sep 2000

Education

High School Diploma

Jenkins County High School – Millen, GA

Graduated: 1990

Skills

- Logistics Coordination

- Security & Surveillance

- Dietary & Meal Preparation

- Customer Service & Cashiering

- Senior & Patient Care

- Cleaning & Laundry Services

- Fast Learner & Team Player

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