Front Desk Customer Services

Tiffiney Craine

**** ******** ** ***** *****, SC 29055 ***************@*****.*** 803-***-****

Objective:

Analytical, organized and detail-oriented, remain innovative, takes initiative where it’s needed, while learning and implementing my role in a position. Learning faster than most of the procedures and protocols after one try. Goal oriented. Career seeking. Collaborative team player, with ownership mentality, decisiveness transpired tactfully as needed, and a track record of delivering the highest quality strategic solutions to resolve challenges, and propel business growth, while providing friendly, professionally, patient customer services in timely manners.

WORK EXPERIENCE

Kelly Educational Staffing

Substitute Teacher 2024-current

Fill in for the immediate absent teacher engaging and interacting with the students as the teacher would.

I make sure that the children are behaving properly and obeying universal regulations and rules when working with children in general. Handwashing, keeping them as safe as possible.

Upon 2 schools, elementary aged up to 8th grade, I display firmness, kindness, reciprocate respectfulness, with the ability to be to help the children in all grades receiving special requests from teachers when they’re out.

Farmer’s Home Furniture

Credit Representative Manager Sept. 2023-Nov. 2023

Fill in for the immediate absent teacher engaging and interacting with the students as the teacher would.

I make sure that the children behave properly and obeying universal regulations and rules when working with children in general. Handwashing, keeping them as safe as possible.

Upon 2 schools, elementary aged up to 8th grade, I display firmness, kindness, reciprocate respectfulness, with the ability to be to help the children in all grades receiving special requests from teachers when they’re out.

(the gaps in employment are from being open-ended jobs/temporary, some of the issues were because the jobs were shut down completely, others, I’d have skills for but no credentials), having health issues (hospitalized), car accident, lack of child care, ‘kids are almost adults, and these are no longer an issue, I’m seeking another chance at obtaining a career).

Holiday Inn Express

Front Desk Worker/Breakfast Staff May 2022-Aug 2022

I worked part time as a front desk clerk. Checking people in and out of the hotel, providing professional hospitality and service answered phones, created reservations, fulfilled reservations.

Prepared and cooked breakfast for the guests in the morning with a time frame making sure the food didn’t run out until breakfast hours were over.

Cleaned, labeled and documented the times and dates on the food per Health Regulations.

Loan Officer Manager

AutoMoney Title Loans

Made collections calls 3 times per day

Did marketing (sent out letters, took marketing tools to different locations)

Processed new and refinanced title loans for vehicles for customers by applications and vehicle appraisals. Got approvals and loan approval amounts through corporation. Emailing used for most communication throughout staff.

Scanned in loan information and uploaded the information onto the computer into each customer’s computer file.

Printed checks, contracts, and loan agreements.

Explained the contract terms, financing, and rates.

Took payments by phone and in person.

Ran nightly reports for the end of the day closing and deposited store’s cash into the computer system as well as deposited cash at the bank.

Sent out late letters to client’s whose accounts were past due as well as took them to the post office as well as ran store errands to pick up items that the store needed using the petty cash card for the store’s account.

Documented information.

Clerical Front Desk Worker

Catawba Mental Health (The Family Center) 2021

Answered phones and transferred calls to necessary staff members. (I.e. therapists, doctors, Office admin)

Used EMR, CIS, Outlook mail to look up client info, schedule appointments, as well as send emails to clients and CC staff, documenting case by case

Faxed releases to necessary schools, community programs, and doctor’s offices

Customer Service Expert

Work@Sykes Intuit TurboTax - Work at Home 2021

Use computer CCP to take inbound calls from customers in relation to the Intuit TurboTax website.

Use USB headset, PC, monitor, backdrop, and webcam

Use webcam for Smart look chat (customer can see me but I cannot see them) and screenshare with customers, to assist them better in some cases.

Assist customers with the proper information For the TurboTax site using knowledge from training and classes.

Notates each customer’s case as the calls are handled by putting in a note and set each case to open or close for future references.

Escalates necessary phone calls to the proper department.

Handle callbacks, open cases, and call customers back if we get disconnected.

Have access to very secure information that I am trained to handle delicately.

Warehouse Worker

Shutterfly 2019-2021

Worked 12-hour shifts adjusting pictures on frames to be manufactured

Behavioral Health Specialist

Helping Individuals Succeed Counselling Services - Chester, SC 2018 to 2019

•Have a group of children to teach coping skills, to help them to become better citizens in the school, community, and at home.

•Drive the van to pick them up, take them home, and transport the children to anywhere that was planned.

Customer Service Representative

Iqor - Fort Mill, SC

2018 to 2018

•Answered inbound calls from customers about insurance for cell phones

•Used pre-written feedback lines for each customer

•Addressed each situation accordingly for the customers per the automatic filter that distributed each representative the appropriate information needed to provide customer satisfaction.

Behavioral Health Specialist

Advanced Behavioral Health - Rock Hill, SC

2017 to 2017

•Was hired to help to structure the newly opened program with youth

•Helped to create and maintain a schedule, disciplinarian techniques, as well as coping skills that would ensure that the program is running smoothly

Customer Care Representative

Intuit Tax

2016 to 2016

*Answered inbound calls from customers for the online site during the peak of tax season

*Guided customers through the process of filling out their taxes from my home

*Used usb headphones, workbooth, uploaded different programs that were appropriate for the company

Customer Service Representative

American Red Cross 2016 to 2016

•Answered inbound calls from customers for the back office to transfer them out to the appropriate department to service them efficiently

•Used flash drive and usb headphones to access workbooth and softphone to answer calls.

•Transferred the customers to the appropriate department using the outlook spreadsheets to determine the nature of the calls

•Entered the information transpired into the system for the company's records

Mental Health Professional/Psychosocial Rehabilitation Specialist

Georgia Families in Transitions - Chester, SC 2014 to 2015

Met with a caseload of 12 children in a group setting for a set amount of time.

●Created interventions for the group to help them to build coping skills, to encourage healthy rapports and to increase positive thinking for children who are diagnosed by clinician with behavior problems. (anger, depression, compliance, defiant behaviors)

●Wrote PIE/BIRP Notes on each client per service rendered by way of the internet.

●Observed behaviors as well as documenting them, in turn, creating interventions that may prompt behavior modification.

●Worked with clients individually for a set amount of time and creating interventions that may prompt behavior changes.

●Documented service activity logs.

Hourly Companion/Home Health Care Person

Rescare - Chester, SC

2014 to 2014

Visited with clients in their home who are not completely able to do everything independently. ● Assisted clients with mobility and ambulation, making sure that their environment is safe, clean and accessible for the client.

●Assisted client in obtaining everything from medication, personal needs, paying bills, food, or anything that is important for day-to-day life as well as Companionship, including conversation, listening, and sometimes encouraging conversation.

●Transported clients to medical appointments or any services where assistance may be needed. ● Practiced universal safety techniques at each client's home as oriented by the company's registered nurse.

Victim's Advocate

City Police Department - Chester, SC

2012 to 2012

Assisted victim's by helping to guide them through the justice system making sure that each client knew and understood their rights as a victim and accompanied them at bond hearings and court cases if they needed me

●Used LawTrack, A computer system used by law enforcement that provides all information on any person who has been fingerprinted.

●Made sure that each victim had transportation to and from court if needed

●Filled out forms for the State Office of Victim's Assistance (SOVA) an assistance program that helped victims with different services financially.

●Used office phone, printer, fax, scanner, copier, Microsoft office and law track

●Trained to shoot weapons and drive law enforcement vehicles as well as issued a car and gun by the chief.

EDUCATION

South Carolina State University - Orangeburg, SC 2001 to 2002

University of Phoenix 2023-24

Entreprenuership Certificate-June 2024

Small Business Marketing

Small Business: Structure, Planning, Funding

Financial Management in the Small Business

CPR/First Aid Certified

SKILLS

CUSTOMER SERVICE, HEAVY PHONE, ANSWER PHONES, ORGANIZATIONAL SKILLS, DATA ENTRY,

MICROSOFT OFFICE, DOCUMENTATION, Childcare, Autism, Nanny, Recreation, Psychology, Customer

Care, Call Center, Customer Support, CSR, Case Management

ASSESSMENTS

Call Center Customer Service — Proficient

July 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting.

Full results: https://share.indeedassessments.com/share_assignment/zer9scx3ufnfqlxc

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

ADDITIONAL INFORMATION

T.e.a.c.h. Certified

Contact this candidate