Customer Service Research Analyst

Anupam Biswas

Residence permit: *G**T**** Date of birth: 25/02/1990 Nationality: Indian

Gender: Male Phone number: +351-********* (Mobile) Email address: **********.******@*****.***

Address: Avenida Almirante Reis 81, 1150-019, Lisboa, Portugal (Home) Dynamic professional with experience in international customer service, sales representative and research analyst. Proven ability to generate donations/sales and maintain strong client relationships. Expert-level knowledge of industry service protocols and best practices. Consistently achieving sales targets and meeting customers need while delivering exceptional service in fast-paced environment

HOUSEKEEPER – 09/04/2023 – 30/11/2024

• Reported observations concerning equipment wear, defects and malfunctions.

• Completed cleaning duties on time and according to schedule.

• Reported equipment and product needs in advance.

• Followed established safety precautions when mixing chemicals and using equipment.

• Sorted linens and clothes to properly load washers.

• Removed soiled sheets and towels to replace with fresh linens.

• Removed and disposed of trash appropriately.

• Maintained inventory of cleaning supplies and notified management when restocking was necessary.

• Swept mopped, and vacuumed floors in common areas, hallways, and guest rooms.

• Responded to guest requests promptly while maintaining positive attitude.

• Assisted with deep-cleaning projects as needed during slow periods or seasonal changes.

• Upheld company policies regarding confidentiality and security of guest belongings.

• Kept spaces organized and presentable with constant attention to detail. CONSTRUCTION HELPER – 10/03/2022 – 31/01/2023

• Paid close attention to supervisor's instructions to complete tasks on time

• Kept work areas clean for maximum productivity and safety

• Used hand trucks, forklifts, and scissor lifts to complete tasks and transport items

• Conducted quality inspections of finished products and made minor repairs to meet project expectations

• Positioned barricade and performed flagman responsibilities to alert people from entering construction site.

• Transported materials, tools and machines to job sites.

• Supported managers and supervisors to maintain smooth workflow.

• Loaded and unloaded lumber tools, machinery and equipment in construction site. RESEARCH ANALYST – 01/02/2021 – 31/12/2021

• Data research of the CEO, Directors and Managers of companies from all around the world through search engine and also by calling them directly

• Used Google search and company's own search engine for data research, like email address, verifying phone number of the CEO, Directors and Managers

• Making sure all the data has been searched and placed correctly

• Communicated complex data in clear and concise manner

• Worked in fast paced hybrid environment

• Managed multiple concurrent research projects, ensuring timely delivery of results

• Reviewed data collection and arrangement methods to improve information gathering ABOUT ME

WORK EXPERIENCE

SURFGASM, UNIPESSOAL LDA – LISBOA, PORTUGAL

PETALA ALTRUISTA - UNIPESSOAL LDA – LISBOA, PORTUGAL

ASCENTRIK RESEARCH PVT. LTD. – MUMBAI, INDIA

CUSTOMER SERVICE / SALES REPRESENTATIVE – 05/07/2016 – 05/07/2017

• Reached out by cold calling to small and big businesses and also individual clients

• Generated Donations for Non profit organizations, like Mother Against Drunk Driving (MADD Canada), the Canadian Liver Foundation, Muscular dystrophy and various Health-Related campaigns

• Worked on Political campaign for Conservative Party of Canada (CPC) to generate funds and do surveys for them

• Worked with Campaigns such as Cyberbullying, Kids Fishing trip, Calgary Stampede Festival, Calgary Toy's Drive and for Firefighters curling

• Provided exceptional customer service by addressing inquiries, concerns, or issues promptly

• Prepared accurate sales forecasts based on historical data and market analysis

• Held various training sessions with 3-5 new hired employees

• Utilized CRM software to manage data, contacts, and deals effectively

• Developed sales strategies to achieve monthly and quarterly targets

• Maintained strong relationships with existing customers to ensure repeat business

• Accomplished multiple tasks in a fast-paced environment

• Worked on two different computer system at a time in order to reach out to more number of people to achieve target faster

• Improved sales process by delivering feedback to management

• Handled stressful situations professionally and multitasked with ease SALES REPRESENTATIVE – 10/08/2014 – 10/11/2015

• Promoted and worked on a campaign for Royal Bank of Canada

• Responsible for attracting customers to sign up for credit card services

• Explaining benefits and features of the credit card to the customers in person

• Accomplished sales target and thereby contributing to the team's sales target

• Assisted customers with filling out enrolment forms

• Participated in a group activity wherein the activity required travelling to different cities and promoting at a group level

• Experienced in selling and up-selling at retail and outdoor locations

• Implemented creative techniques for prospecting new business opportunities.

• Negotiated contracts with clients according to company guidelines.

• Collaborated with marketing team to create promotional materials for products and services.

• Monitored competitor activities and reported findings to management team.

• Provided exceptional customer service by addressing inquiries, concerns, or issues promptly.

• Coordinated with other departments to ensure timely delivery of orders.

• Attended trade shows and industry events to expand professional network.

• Established new customer accounts through cold calling and networking.

• Continuously updated product knowledge by attending training sessions or workshops.

• Sustained revenue by bringing in new customers and continuously connecting with established accounts. 05/09/2013 – 30/11/2015 Toronto, Canada

POST GRADUATE CERTIFICATE IN BUSINESS MANAGEMENT – MARKETING AND SALES Lambton College of Applied Arts and Technology

01/02/2009 – 15/09/2012 Raipur, India

BACHELORS IN BUSINESS ADMINISTRATION Maharaja Agrasen International College 2009 Raipur, India

SCHOOL Holy Cross Byron Bazar Higher Secondary School Mother tongue(s): HINDI

IMARKETING SOLUTIONS GROUP – TORONTO, CANADA

KNEWSALES GROUP – TORONTO, CANADA

EDUCATION AND TRAINING

LANGUAGE SKILLS

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction ENGLISH C2 C2 C2 C2 C2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user Microsoft Word Microsoft Powerpoint Microsoft Excel Social Media Organizational and planning skills SKILLS

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