Program Manager Continuous Improvement

*** **** & COUNTRY LANE, HOUSTON, US, ***** •

***********@*****.*** • 509-***-****

MARY MILLS

HR & Organizational Effectiveness Leader

PROFESSIONAL SUMMARY

HR & Organizational Effectiveness Leader with over 25 years of experience, specializing in talent strategy and executive coaching. Demonstrates extensive expertise in aligning HR initiatives with business objectives, driving transformation across global operations. Passionate about fostering inclusive cultures and leveraging innovative methodologies to enhance workforce performance and organizational capability.

EMPLOYMENT HISTORY

ENTERPRISE CERTIFICATION MANAGER Jul 2023 - Aug 2025 Bechtel Corporation Houston, TX

HR OPERATIONS DIRECTOR, NEOM PROJECT Dec 2021 - Jul 2023 Bechtel Corporation Sharma, Saudi Arabia

PROJECT HR MANAGER, WASTE TREATMENT PLANT (WTP) Aug 2019 - Dec 2021 Bechtel Corporation Richland, WA

HR DELIVERY TRANSFORMATION MANAGER Jul 2018 - Aug 2019 Bechtel Corporation Reston, VA

QUALITY OPERATIONS MANAGER, NATIONAL SECURITY &

ENVIRONMENTAL GBU

May 2017 - Jul 2018

Bechtel Corporation Reston, VA

ORGANIZATIONAL EFFECTIVENESS PROGRAMS MANAGER, WTP Jun 2013 - May 2017 Bechtel Corporation Richland, WA

Spearheaded ISO certification strategy, achieving seamless alignment of quality systems across global units, enhancing operational efficiency.

Implemented AI-driven techniques for continuous improvement, driving substantial gains in quality outcomes and reducing error rates.

Developed and delivered comprehensive training programs, empowering employees and enhancing organizational capability in quality management.

Directed HR operations supporting over 2,000 employees, and promoted a culture of continuous improvement by mentoring HR staff, enhancing team cohesion and operational effectiveness.. Partnered with cross-functional People Ops teams to deliver seamless HR services, implemented a data-driven onboarding system, leading to measurable improvements in new hire retention and engagement, and ensured compliance with Saudization policies while enhancing HR service efficiency. Managed HR for $10B project, enhancing talent retention and remote work transition. Executed change management during executive shifts, improving workforce adaptability. Led HR strategies and COVID-19 planning, ensuring project continuity and safety. Redesigned HR model to enhance global talent operations, boosting efficiency and employee satisfaction. Streamlined HR processes for improved agility, resulting in a notable increase in productivity. Optimized organizational structure, leading to significant improvements in employee engagement. Developed dashboards enhancing strategic decisions, improving efficiency and accuracy. Led staffing initiatives, fostering talent growth and enhancing team capabilities. Implemented quality measures, achieving measurable improvements in operational standards. Spearheaded the development of organizational effectiveness strategies, enhancing team performance and safety culture across all levels.

Developed KPIs for customer fee evaluation.

Improved evaluation frameworks for measurable outcomes. HR PROJECT OPERATIONS MANAGER, WTP Oct 2005 - Jun 2013 Bechtel Corporation Richland, WA

EMPLOYEE RELATIONS & L&D MANAGER / SIX SIGMA DEPLOYMENT MANAGER 2001 - 2005 Bechtel Corporation

RECRUITING, COMPENSATION, AND DIVERSITY PROGRAM MANAGER 1990 - 2001 Battelle PNNL Richland, WA

EDUCATION

BACHELOR OF SCIENCE, GENERAL BUSINESS

Central Washington University

Minor: Human Resource Management

SKILLS

Strategic HR Business Partnership, Talent Strategy, Workforce Planning, Organizational Development, Change Leadership, ISO 9001/14001/45001 Certification, Global HR Improvement, Quality Program Improvement, HR Operations, Leadership Development, Executive Coaching, Performance Metrics, Culture Assessment, Matrixed Organization Management.

ADDITIONAL INFORMATION

BOARDS & VOLUNTEERISM

• Houston Livestock Show & Rodeo – Rodeo Operations

• LIV Golf – Marshall

• Board Member, Modern Living Services

Led HR operations, optimizing workforce strategies for enhanced project delivery. Managed HR functions, achieving streamlined processes and improved employee satisfaction. Directed workforce planning, ensuring alignment with project goals and budget constraints. Led employee relations, enhancing team cohesion and productivity across units which improved workplace satisfaction and retention.

Managed Six Sigma deployment, achieving operational excellence and efficiency through optimization of processes, driving measurable improvements in project schedule and quality performance. Implemented learning initiatives, fostering professional growth and skill enhancement. Spearheaded technical recruitment strategy, enhancing talent acquisition processes and achieving substantial improvements in candidate quality.

Fostered partnerships with diverse community organizations, broadening outreach efforts and increasing applicant diversity.

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