Customer Service Support
Resume:
Sinaitaaga Gaoteote
Union, CA 94587
******************@*****.***
Professional Summary
Highly organized and resourceful professional with over a decade of experience supporting executives, managing schedules, coordinating teams, and delivering exceptional service. Proven ability to handle confidential information, streamline operations, and serve as a reliable liaison across departments. Bilingual and proficient in Microsoft Office Suite, with a strong work ethic and commitment to excellence.
Professional Experience
Executive Support Lead
LAM Research Corp — Fremont, CA
June 2016 – June 2018; September 2020 – June 2025
- Served as team lead and point of contact for executive scheduling and travel coordination
- Managed master calendars, prioritized meetings, and ensured alignment across departments
- Provided administrative support including data entry, call handling, and workload balancing
- Supported manufacturing and customer service teams with cross-functional communication
- Maintained discretion while handling sensitive information and internal requests
Front of House Manager
TGI Fridays Corp — Union, CA
June 2015 – March 2020 (Furloughed)
- Oversaw staff scheduling and shift planning for a high-volume restaurant
- Delivered top-tier customer service and resolved escalated guest concerns
- Interviewed, hired, and trained new team members
- Ensured compliance with FDA regulations and internal policies
- Filled staffing gaps and maintained operational continuity under pressure
Paraprofessional & Administrative Assistant
Ravenswood City School District — East Palo Alto, CA
November 2010 – September 2017
- Supported teachers and administrators with daily tasks and student coordination
- Acted as liaison between parents, students, and school leadership
- Assisted with scheduling, documentation, and classroom organization
- Coached volleyball, promoting teamwork and discipline
Education
University of Phoenix
Bachelor of Science in Business Management
Certificate in Project Management
Expected Completion: Ongoing (Started September 2022)
Bryman College
Certificate in Medical Assistant
Completed: June 2004
Skills
- Executive calendar management & travel coordination
- Bilingual (English and [Specify Second Language])
- Microsoft Word, Outlook, Excel, and scheduling tools
- Discreet, professional communication and customer service
- Team leadership and cross-functional collaboration
- Strong organizational and multitasking abilities
References
Available upon request
Contact this candidate