General Manager Customer Service
Resume:
Angelia Carpenter
Henderson, NV *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Asst. General Manager
G6 Hospitality LLC / Park Inn by Radisson-Las Vegas, NV April 2023 to Present
Oversees overall day-to-day hotel operations as delegated by the General Manager. Participates in the development of short-term and long-term financial and operational plans for the Motel which support the overall objectives of the Company. Assists General Manager with the execution of marketing, sales, and operational activities, producing results that meet or exceed the motel’s business plan. Maintains reservations systems.
Assists General Manager with the monitoring of the performance of the motel through verification and analysis of guest satisfaction systems and financial reports. Suggests and implements corrective actions.
Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Suggests and implements corrective actions. Creates an operating environment that assures consistent guest satisfaction. Ensures proper handling of guest complaints.
Ensures implementation of appropriate technology solutions to increase customer service and hotel revenues.
Ensures the efficient and effective operation of the Housekeeping and Front Office departments. Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
Supervises and motivates designated employees; carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Understands the government regulations affecting motel’s operations, ensuring motel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
GSR
Motel 6 / Studio 6-Las Vegas, NV
June 2021 to Present
Check guests in and out courteously and efficiently providing quality service according to company standards. Processing and balancing payment. Ensuring complete satisfaction for each guest. Restaurant Manager
Son Risa Grill-Las Vegas, NV
March 2018 to March 2021
Provided food and beverage service to guests in a fast paced, high volume restaurant for lunch and dinner service. Prepared cocktails and spirits for guests. Responsible for opening and closing duties. Collected payment from customer and processed cash and credit card transactions correctly and proficiently. Food Server
The Rainbow Club and Casino-Henderson, NV
May 2014 to February 2018
Delivered exceptional service by greeting customers in a timely manner. Maintained knowledge of current menu items. Promptly served all food courses and beverages to guests. Regularly checked on guests and anticipated their needs managed opening and closing procedures to company standards. Developed relationship with locals and increased guest satisfaction. Trained and supported new members.
Food Server
America Cafe- 3790 S. Las Vegas Blvd Las Vegas, NV-Las Vegas, NV March 2011 to November 2011
Received and processed food and beverage orders in a clear and concise manner. Exceeds guest expectations by anticipating guests needs.
Collected payment from customers and processed cash and credit card transactions in a timely manner. Provided customers with a pleasant dining experience and quality service. Food Server
Club Fortune Casino-Las Vegas, NV
July 2009 to March 2011
725 S Racetrack Rd. Las Vegas, NV
7/2009-3/2011
Provided food and beverage service to guests in a face paced restaurant. Maintained knowledge of current menu items and changes. Developed relationship with locals to ensure quality experience and return visits. Trained and supported new servers. Communicated guests orders to kitchen staff promptly and accurately. Promptly and efficiently responded to customer questions and concerns. Exceeded guests expectations by anticipating service needs. Food server
Education
High school or equivalent
Skills
• Restaurant Experience
• Serving
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