Please See Resume

LANA RANSOM-JONES

**** ****** **** *, ********, Wisconsin 54204

Cell:817-***-**** E-Mail:****.******.*****@*****.*** https://www.linkedin.com/in/lransomjones/

PROFILE

A versatile administrative professional with proven experience in executive, management, program and customer support roles. Highly skilled at office management, report development and database administration. Computer savvy with proficiency in a broad array of software and database applications. A critical and analytical thinker with demonstrated talent for documenting operational procedures and streamlining complex work processes. Able to prioritize tasks and support staff at all levels. Capable of working independently as well and as a team player to accomplish organizational goals. Excellent written and verbal communications. CORE COMPETENCIES

● Executive / Management Support ● Presentation / Report Development

● Calendar / Meeting Coordination ● Public Relations / Corporate Identity

● Travel / Expense Management ● Marketing / Sales Support

● Project / Program Support ● Office Management

● Internet Site Administration ● Database Management SOFTWARE & DATABASE EXPERTISE

● MS Word ● MS SharePoint ● MS Access ● SAP/BW

● MS Excel ● MS Project ● Adobe Professional ● Oracle 11i

● MS PowerPoint ● MS Visio ● Cognos 10 ● IBM WebSphere

● MS Outlook ● MS Publisher ● Lotus Notes ● Sales Force Assoc. EDUCATION

B. A., Art & Art History

University of Massachusetts

Lowell, MA

A. S., Business Management

Northern Essex Community College

Haverhill, MA

High School Diploma

Marymount International School

Rome, Italy

EMPLOYMENT HISTORY

Assistant Store Manager, Dollar General, Brussels,WI 12/2021 -Present Responsible for supporting the Store Manager by overseeing daily store operations, including supervising employees, managing inventory, ensuring proper merchandise presentation, maintaining customer service standards and upholding company policies, all while directly assisting with the overall smooth running of store operations under the guidance of the Store and District Managers..

Guest Services/Night Auditor, AmericInn, SturgeonBay, WI 08/2017-11/2021 Responsible for reconciliation of daily hotel transaction activity in the Synxis hotel management system. Prepare daily arrival and departure documentation. Provide guest accommodations and respond to a variety of customer requests. Create daily housekeeping charts based upon in-house statistics. Set-up breakfast area at end of shift and complete all management requests as directed.

Quality Assistant, Fox Valley Metal-Tech, Green Bay,WI 10/2016 - 06/2017 Contracted to assist with the organization and maintenance of the collection, preparation and delivery of support documentation to commercial and military customers. Office & Sales Assistant, Door County Interiors & Design, Egg Harbor, WI 02/2016 – 08/2016 Provided administrative support for routine office functions, including AR, AP, office supply orders, filing, phone system and IT issue resolutions. Supported the sales team with processing and tracking of product orders. Logistics Coordinator, Schneider National, Green Bay,WI 10/2015 – 02/2016 Contracted to support the Honeywell logistics team at Schneider to coordinate hazmat shipments from regional plants to customers throughout North America and Mexico.

Resume - Lana Ransom-Jones Page Two

Reporting Specialist, W.W. Granger, Northbrook, IL02/2015 – 08/2015 Worked with the SAP Reporting Team to create standard and customized sales analytic reports utilizing MS Excel to manipulate raw data in preparation of varied end-user reports for Sales Teams to share with their customer base. Extensive use of Excel formulas and functions (V Look-Ups, Pivot Tables). Report requests are obtained via SharePoint site and processed within contractual turn-around times. Customer Service Specialist, AmTrust, Pleasant Prairie,WI 10/2011 - 01/2015 Provided customer service support to national sales teams, dealers and customers for agricultural and construction equipment insurance policies. Supported the Director of Operations & Financial Accounting in preparation of sales reports, accounts payable/receivables, dealer license database management, vendor contracts and the streamlining of processes and procedures.

Communications Specialist, Abbott Laboratories, Waukegan,IL 08/2010 - 08/2011 Contracted to assist Abbott's IT Communications and Organizational Effectiveness team in streamlining and centralizing their global IT operations. Created multi-year CORE Master Personnel spreadsheets in Excel and prepared complex organizational charts in Visio to manage and track selected global IT sites and personnel identified for CORE consolidation and integration. Scrubbed and posted weekly and monthly CORE integration dashboard status reports to WebSphere intranet portal for CORE Site Leader review.

Administrative Assistant, Brunswick, Lake Forest,IL 07/2007 - 06/2009 Reported to the Assistant Corporate Controller and a team of 15-20 accounting professionals in all areas of corporate accounting and administration. Formatted, edited and submitted corporate financial filings (10-Q, 10-K, 8-K, and 11-K) to the Securities and Exchange Commission (SEC) using the EDGAR reporting software. Scheduled internal and external monthly, quarterly, and annual financial close meetings for senior management with auditors. Administrative Assistant, Crescent Real Estate, FortWorth, TX 07/2004 - 06/2007 Provided administrative assistance to the Vice President, Internal Audit Managers, staff and contractors for all office, project and program support needs. Coordinated travel and processed expense reports and purchase orders. Created PowerPoint presentations from diverse source materials to prepare the Audit organization's Board of Directors, Audit Committee and Sarbanes-Oxley (SOX) steering committee reports. Office Administrator, Energy & Resource Solutions,Haverhill, MA 08/2002 - 05/2004 Reported directly to the company President and supported a professional team of energy management engineers. Responsible for the management of office telecommunications, computer networks, hardware, software, and security systems. Posted all accounting entries in QuickBooks Pro for company purchases, expenses, project and client billings. Input consulting project and program data, budgeting for resource allocations, project time and rate calculations and associated project expenses into the Track-It project management application. Provided ad hoc reporting as needed. Performed quality assurance reviews for all bid proposals and complex consulting report compilations prior to submission and delivery to clients.

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