Customer Service Data Entry

Ronald Scott Charlton

North Richland Hills, TX **182

Email: *******************@*******.*** Phone: 406-***-****

Professional Summary

Customer-focused professional with a strong background in client communication, problem-solving, and operations support. Adept at handling customer inquiries via phone, email, and video conferencing, while entering and managing customer data with accuracy. Skilled at building trust, maintaining positivity, and collaborating with team members to achieve shared goals. Self-motivated and eager to contribute to Success Alliance by delivering world-class customer service and growing alongside a high-energy team.

Core Competencies

• Customer Service & Client Support (Phone, Email, Zoom)

• Clear, Positive, and Confident Communication

• Problem-Solving & Providing Effective Solutions

• Data Entry Accuracy & Record Management

• Fast Learner in Dynamic Environments

• Team Collaboration & Goal Achievement

• Self-Motivation & Adaptability

Professional Experience

Customer Service Representative — Remote/Contract (2021 – 2024)

- Delivered responsive support via phone, email, and chat, resolving customer issues with empathy and efficiency.

- Accurately entered and maintained client data across multiple systems.

- Provided solutions to routine inquiries and escalated complex issues when necessary.

- Supported team goals by contributing to collaborative problem-solving sessions.

Mobile Operations Manager — Independent / Various Employers (2017 – 2021)

- Oversaw scheduling, case intake, and logistics for a mobile office.

- Communicated with clients directly to resolve issues and maintain satisfaction.

- Managed digital and paper records with accuracy and compliance.

- Adapted quickly to dynamic workloads, demonstrating flexibility and initiative.

Operations Coordinator — Carter Blood Care, Bedford, TX (2002 – 2003)

- Directed operations for a team of 50 across multiple work sites.

- Ensured compliance with regulatory requirements while supporting daily workflows.

- Coordinated communications with staff, clients, and external partners.

Education

Rose State College — Liberal Arts / Pre-Nursing, July 2018

Technical Skills

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Comfortable with Zoom and online collaboration tools

• Skilled in CRM systems and customer data platforms

• Strong multitasking ability in high-volume service environments

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