Clinical Research Coordinator
Resume:
JACQUE NALLEY
Owensboro, KY 270-***-**** ******.******@******.***
Professional Summary
Detail-oriented and results-driven professional with experience as a Clinical Research Coordinator, sales representative, and customer service specialist. Adept at managing complex research protocols, building client relationships, and delivering exceptional service. Skilled in cross-functional collaboration, regulatory compliance, and problem-solving, with a proven ability to meet and exceed goals in both research and sales environments.
Core Competencies
Clinical Research Management & Documentation
Regulatory Compliance (GCP, IRB, IATA)
Patient Recruitment & Screening
Data Collection & Quality Assurance
Sales Strategy & Negotiation
Customer Relationship Management (CRM)
Conflict Resolution & Service Recovery
Communication & Presentation Skills
Professional Experience
Clinical Research Coordinator
Equity Medical – Bowling Green, KY
January, 2025
Synexus Research (PPD, Thermo Fisher Scientific) – Evansville, IN
June, 2021 – January, 2025
Research Integrity – Owensboro, KY
February, 2012 – June, 2021
Coordinated multiple clinical trials from initiation through close-out, ensuring adherence to study protocols and regulatory requirements.
Managed patient recruitment, screening, informed consent, and follow-up visits, maintaining high participant retention rates.
Collected, verified, and entered data into EDC systems, ensuring accuracy and completeness for audits.
Collaborated with physicians, nurses, and research staff to resolve issues and maintain study timelines.
Prepare study related documentation such as protocol worksheets, procedural manuals, adverse event reports, IRB documents, and progress reports
Record adverse event and side effect data and confer with investigators regarding the reporting of events to oversight agencies
Perform specific protocol procedures such as interviewing subjects, taking vital signs and performing electrocardiograms
Prepare for or participate in quality assurance audits conducted by study sponsors, federal agencies, or specifically designated review groups
Draw and process labs according to each companies’ protocol; ambient, cooled and frozen
Enforce relevant local/state/federal regulations and institutional policies
Maintain records of study activities including case report forms, drug dispensation records, regulatory forms, participant releases, participant files and case specific documentation
Ensure that projects comply with overall clinical objectives
Direct specimen requisitions, collection, labeling, storage and shipment
Oversee subject enrollment to ensure that informed consent is properly obtained and documented
Sales Representative / Customer Service Specialist
RX Assistance – Owensboro, KY
Consistently exceeded sales targets by developing tailored solutions for client needs and cultivating repeat business.
Delivered persuasive presentations and service demonstrations
Provided high-quality service to diverse clientele, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Trained and mentored new employees, improving team performance and service delivery.
Implemented process improvements that reduced response time and increased customer retention.
Certifications
Good Clinical Practice (GCP) Certification
IATA Certification
CITI Program
CRIO EDC system
WorkKeys – Workplace Documents – Level: 7 of 7
WorkKeys – Applied Mathematics – Level: 7 of 7
WorkKeys – Graphic Literacy – Level: 6 of 7
Technical Skills
EDC Systems (e.g. Veeva Vault, Medidata, CRIO)
IWRS (IVRS) Systems (e.g. End Point, PPD, CITI)
Microsoft Office Suite (Word, Excel, PowerPoint)
Data Analysis Tools
REFERENCES
Rosemary Mason Hodges
The Women’s Hospital
Director of Strategy and Business Development and Marketing
Matt Weafer
Owner/Chef, Nikko’s Bakery
Brooklyn Johnson
TowneSquare Media Marketing Strategist
Podcast Creator
Contact this candidate