Customer Service Accounts Payable

Contact

**************@*****.***

www.linkedin.com/in/elaine-

ambrose-8ba75a42 (LinkedIn)

Top Skills

Customer Service

Accounts Payable (AP)

Container Shipping

Languages

Spanish (Professional Working)

Certifications

Hazmat Certification by IFTA

Certified Logistics & Transportation

Expert (CLTE)

Elaine Ambrose

...

Miami-Fort Lauderdale Area

Experience

Northstar Transport Services / Titan Transportation Customer Service / Billing & Driver Administration / Payroll April 2024 - July 2025 (1 year 4 months)

United States

Data entry all work orders, check daily container, availability, perform live customer update in GTG system, perform all customer service functions in Excel works, IAS, Bloom. Invoice customers, assigning drivers to loads throughout the day, update GG dispatch board throughout the day, utilize GG tablet systems to ensure drivers are utilizing and closing orders on tablet, enter event changed to order into the sections of GTG work order as close to real time. Manage container drop board and keep it current, set up and put together drivers paperwork for Daily movements,

Intake of all drivers paperwork, POD’s, PO‘s, TIR’s, fuel, receipts, toll receipts, logs, and driver daily manifest

Breakdown paperwork for billing and driver payroll processing Exotech Inc

Import / Export Logistics Coordinator

February 2022 - April 2024 (2 years 3 months)

Pompano Beach, Florida, United States

Complete all steps for shipping materials into and out of Exotech. Working closely with sales/suppliers to gather all logistics information, bidding to all freight brokers, receiving/analyzing quotes and awarding shipments, emailing documents, coordinating pickup for inbound materials, labeling packages, giving instructions to shipping staff for outbound materials, managing daily tracking of all inbound/outbound shipments, updating internal software, accepting inbound shipments/packages, verifying paperwork. RESPONSIBILITIES AND DUTIES

• Handle and track Outbound and Inbound Local and International shipments - Parcel, LTL, FTL, International Import & Export shipments (LCL, FCL)

• Retrieve quotes from domestic and international freight forwarders

• Book shipments and complete paperwork on carrier portals

• Create labels for all outgoing shipments

• Assist inventory team by updating internal software as requested Page 1 of 4

• Complete all shipping and receiving steps in the shipping system

• Package and ship small orders, samples, and supplies

• Assist in packaging and shipping small orders from our e-commerce division

• Accept parcel packages and distribute them to the appropriate staff

• Order necessary shipping supplies

• Drive a forklift and assist with loading and unloading shipments Supreme Crab & Seafood, Inc.

Logistics Specialist

June 2021 - February 2022 (9 months)

Weston, Florida, United States

NWCI / Cost U Less

Logistics Coordinator

November 2018 - June 2021 (2 years 8 months)

Hollywood, Florida, United States

Manage document support for AES and BOL processing to stores Oversee BOL construction and submittal that meet US regulatory compliance for security.

Responsible for reporting compliance of US Census Department for statistical detail and US Department of Homeland Security Shippers Export documentation for cargo identification and pre-shipment clearance to destined stores. 100% compliance to avoid penalties and disruption of cargo movement and Company bond security. Ensured all country specific and other government documentation requirements are accurate and submitted in a timely manner.

Responsible for maintaining and running log of HAZMAT products that ship to the stores. This includes proper HAZMAT documents from vendors, proper IMO documents with approval from Carriers prior to container loading and the correct HAZMAT placard(s) and placement on the container as required by DOT. Perform local dispatching that is cost effective and timely to ensure goods arrive properly at the depot.

Collaborate with the Category Management team to ensure proper traffic details are in place, purchase orders reconcile with actual vendor activity, and freight burdens cover the actual freight expenses. Manage outbound shipments Make bookings and keep knowledge of vessel schedules and port events that are related with the transportation of containers.

Maintain good communication with warehouse loaders and truckers to keep a continuous flow of goods. • Create all documentation, such as invoices, EEI’s, Page 2 of 4

shipping instructions, and commercial invoices for outbound shipments and submit them to the appropriate departments.

Create a container list for each individual vessel line and communicate via email to Carriers to confirm the loading of all containers and proper documentation preparation. Create and provide documents to customers, freight forwarders, and Store Manager for the release of outbound shipments. Unique Logistics

Transpotation Manager

December 2016 - December 2017 (1 year 1 month)

Pompano Beach, FL

Del Monte Fresh Produce N.A., Inc

Regional Transportation Manager

December 2003 - September 2015 (11 years 10 months) Coral Gables, Florida, United States

Regional Transportation Manager

FRESH DEL MONTE PRODUCE, INC

September 2009 to September 2015

Responsible for managing company owned fleet and third party carriers involving annual controlled environment

refrigerated freight shipments of approximately 37,000 movements, valued at

$58 million.

Monitored service levels of each carrier and terminated contract if carrier didn't meet service goals.

Negotiated regional and national rates with carriers on an annual basis and oversaw region's annual transportation

expenditures of approximately $167 million.

Utilized forecasted patterns to provide transportation services during peak and holiday seasons.

Selected, hired, trained and mentored six Traffic Coordinators. Constantly analyzed shipments and consolidated shipments of compatible fresh produce that reduced cost without affecting service performance. Worked closely with accounts payable to resolve billing issues with all carriers. Significant Accomplishments:

Negotiated rate reduction from national carriers of up to 3% without adversely affecting service.

Page 3 of 4

Managed region that met or exceeded 98.9% service level each year for six consecutive years.

Diverted numerous vessels to Southern ports in anticipation of Hurricane Sandy in 2012.

Senior Traffic Coordinator/Traffic Coordinator

FRESH DEL MONTE PRODUCE, INC - Coral Gables, FL

December 2003 to September 2009

Responsible for coordinating all Delmonte shipments from Camden, NJ port to distribution centers and customers in seven upper Midwestern states. Coordinated 7,500 shipments annually with cumulative value of approximately

$14 million.

Hired as Traffic Coordinator, promoted to Senior Traffic Coordinator in one year based on performance.

Met or exceeded on time service level requirements each year for six consecutive years. Significant Accomplishments:

Member of team that successfully moved approximately 2,000 shipments of fresh produce in two days, in anticipation of Hurricane Katrina in 2005. Page 4 of 4

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