Customer Support Service

Zintle Klaas-Mrengqwa

+27-78-579-**** ***********@*****.***

Cape Town, South Africa

Professional Summary

Dedicated and empathetic customer support professional with 4+ years of experience in customer service, sales, and administrative roles across banking, insurance, and retail. Known for delivering prompt and accurate assistance via email, phone, and live chat channels. Passionate about improving customer satisfaction through efficient problem-solving and communication. Seeking to contribute to a dynamic support team where I can continue to grow and serve with excellence.

Key Skills

• Customer Support experience(Email, Phone, and Chat)

• CRM Tools: Zendesk, Salesforce, Freshdesk, Idocs

• Complaint Handling & Ticket Management

• Data Entry & Administrative Support

• Time Management & Multitasking

• Fluent in English

• Strong Written & Verbal Communication comfortable answering phone calls and responding to support emails.

• Team Collaboration

• Confidential Data Handling

Knowledge of the Windows 10 Operating System.

Strong understanding of fan culture and passion for the entertainment or sports industry.

Professional Experience

Senior Associate Agent

WNS Global Services Cape Town, South Africa Oct 2024 – Present

• Respond to customer inquiries via email, providing accurate and timely solutions.

• Log and track support tickets for complaints, disputes, and order updates.

• Maintain a high level of customer satisfaction by adhering to service level agreements.

• Guide customers on digital platforms and online services.

• Escalate complex issues to relevant departments, ensuring effective resolution.

Sales Consultant

Credit Matters Cape Town, South Africa Jan 2018 – Nov 2021

• Initiated outreach via cold calls, SMS, and email to promote debt review services.

• Performed financial assessments to help clients manage and restructure debt.

• Maintained accurate records using Idocs system.

• Collaborated with team members during regular meetings to align on client progress.

Client Service Consultant

Customer Care Solutions Cape Town, South Africa Feb 2012 – Nov 2016

• Conducted follow-up calls to gauge customer satisfaction with vehicle services.

• Served as liaison between clients and dealerships for issue resolution.

• Logged service issues and escalated unresolved queries to the appropriate parties.

Education

Higher Certificate in Public Management

NorthLink College Graduated Dec 2019

Matric Certificate

Kanana Secondary School Graduated Nov 2010

References

Available upon request.

Contact this candidate