Customer Service Representative

Rhonda Williams

+1-469-***-**** *******@*****.*** Arlington, TX 76006

WORK EXPERIENCE

Customer Service Associate, QVC

July 2024 - July 2025

• Resolved customer issues efficiently, ensuring timely solutions and enhanced satisfaction.

• Managed customer relationships effectively to foster loyalty and repeat business.

• Communicated clearly with clients and team members to facilitate understanding and collaboration.

• Leveraged extensive product knowledge to provide expert guidance and recommendations to customers.

• Processed orders accurately and promptly to ensure timely delivery and customer fulfillment.

• Supported the sales team by providing information and resources, contributing to successful closing of deals. Customer Service Representative, Dialog Direct

February 2008 - January 2020

Managing and motivating 3 team leads and reporting month-to-date statistics to call center manager on a weekly basis

Guiding a team of 30+ Customer Contact agents dispensing roadside assistance and home lockout/ locksmith service for Allstate Home and Auto

Completing daily reports including attendance, Payroll and agent side file documentation Monitoring, documenting and discussing 5 agent calls per week Taking escalated supervisor calls from disgruntled members Customer Service Specialist, Medco Health Solutions March 2007 - December 2007

Assisting callers with every aspect of prescription drug plans, including prescription refill orders, invoice analysis, obtaining supplies to submit mail orders, linking caller to counseling pharmacists, sales and collections Senior Customer Service Representative, Viking Office Products / Office Depot July 1999 - May 2005

Achieved annual office products sales revenue on a consistent basis in excess of $1.2 million Maintained exceptional industry performance statistics Recognized for highest percentage error free Data Entry submissions Obtained perfect attendance awards regularly. Honored with Employee of the Month (02/2002); led to Employee of the Year nomination

Received letters of appreciation from multiple customers after identifying, researching and correcting account discrepancies

EDUCATION

Jefferson High

1970-1973

High school or equivalent, General

SKILLS

10 Key, Analysis, AS400 Administration, Collection Management, Customer Service, Data Entry, Documentation, Invoicing, Microsoft Excel, Microsoft Outlook, MS Office, Peachtree, Product Sales, Psychology, QuickBooks Software, Researching

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