Medical Assistant Customer Service
Resume:
LV LISET VEGA
Miami, FL ***** 561-***-**** *************@*****.***
PROFESSIONAL
SUMMARY
Key Accomplishments Re-organized something to make it work better Identified a problem and solved it Come up with a new idea that improved things Developed or implemented new procedures or systems Worked on special projects Received awards Been complimented by your supervisor or co-workers Increased revenue or sales for the company Saved money for the company Saved time for the company Contributed to good customer service Empathetic, effective and motivated Medical Assistant combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims.
SKILLS • Medical records management
• Medication administration
• Vital signs monitoring
• Regulatory compliance
Specimens collection and
processing
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• Patient scheduling
• Advanced anatomy knowledge
• Professional bedside manner
• Proper sterilization techniques
• Understands medical procedures
• Venipuncture and phlebotomy
• Documentation procedures expert
• Charting expertise
• Patient skin and nail care
• Wound care and irrigation
• Data entry
• Stocking supplies
Procedures like EKG, ABI,
Injection, Immunizations
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WORK HISTORY MEDICAL ASSISTANT/PHLEBOTOMIST 08/2022 to CURRENT Community Medical Group Miami, FL
• Sanitized, restocked, and organized exam rooms and medical equipment. Obtained client medical history, medication information, symptoms, and allergies.
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Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
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Performed medical records management, including filing, organizing and scanning documents.
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LEAD MEDICAL ASSISTANT 05/2020 to 07/2022
Mia Aesthetics Miami, FL
Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
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• Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service. Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
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Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
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REGISTERED MEDICAL ASSISTANT 03/2018 to 04/2020
Trusted Womens Health
Handle calls & registering patients, scheduling, insurance verifications, customer service
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Phlebotomy, procedures as biopsy, bioidentical hormone replacement assistance, monalisa laser therapy assistance, wound cares, injection administered, patient vital signs, pre-visit planning, HRA Preparation, vaccines administered, AthenaHealth advance knowledge
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MEDICAL ASSISTANT 04/2015 to 02/2018
Conviva Care Solution Miami, FL
• Accomplishments
Andle calls & registering patients, scheduling, insurance verifications, customer service
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Phlebotomy, wound cares, injection administered, patient vital signs, pre-visit planning, HRA Preparation, vaccines administered, ECW/Chamelon advance knowledge
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• Interest in International Assignment Yes
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
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• Scheduled appointments for patients via phone and in person CARE DELIVERY MEDICAL ASSISTANT 03/2007 to 04/2014 Santa Barbara Medical Center Miami, FL
• Report to clinical coordinator, or practice administrator Perform nursing procedures under supervision of physician, or physician assistant
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• Assist physician, and physician assistant in exam rooms Escort patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient's chart Give instructio ns to patients as instructed by physician or physician assistant
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Ensure all related reports, labs and information filed is available in patients medical records prior to their appointment
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Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepare sterilization as required
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• Take telephone messages and provide feedback and answers to patient / physician / pharmacy calls
Triage and process messages from patients and front office staff to physicians and physician
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FUNCTION CLERK 01/2004 to 02/2007
Dental inc Miami, FL
• Processed sales transactions to prevent long customer wait times Documented and routed business correspondence to manage office paperwork
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Delivered high-quality customer service through deep commitment to knowledge and performance
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• Observed deadlines, enabling timely completion of tasks Supported office clerical functions using word processing and other software, email and office machines
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Followed confidentiality rules to preserve data quality and reduce potential information compromise
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Oversaw office inventory by restocking supplies and submitting purchase orders
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Assisted team members with special projects by coordinating records and resources to meet expected requirements
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JEWELRY DESIGN 01/2003 to 01/2004
Avelino Design inc Miami, FL
• Prepare stones for processing
• Clean and maintain instruments ready
• Create, and design bracelets, necklace etc
Incorporated aesthetic design principles to support creation of visually appealing products and parts
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Sketched outline designs and used CAD programs to create detailed designs and specifications
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Generated solid models and drawings for production-ready custom fixtures and components
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Developed assembly processes for products requiring multiple parts to be fitted on-site
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• Troubleshot, diagnosed and repaired engineering equipment LANGUAGES English - Fluent Spanish - Fluent
EDUCATION Associate of Science Care Delivery Medical Assistant & 01/2011 Echocardiogram Te
Dade Medical College, Miami, FL
HOBBIES AND
INTERESTS
SIP ARDMS Certification Organization Not Specified Miami Number/ID Location Expiration Date Not Specified Issue Date Not Specified Nationally Registered Certification Organization NAHP Certified Medical Assistant (CMA) (NRCMA) Number/ID Location Miami Expiration Date Issue Date Not Specified11-15-2021 CPR Certification
ACCOMPLISHMENTS • Development Activities Delivering customer service
• In person Advanced3-5 years Current2100% Delivering customer service Via Advanced3-5 years Current1100% telephone Health care benefits management Advanced3-5 years Current1100% Hospital or clinical pharmacy Advanced3-5 years Current1100% Microsoft
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Xcel Advanced3-5 years Current1100% Microsoft Outlook Advanced3-5 years Current1100%
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Icrosoft Word Expert3-5 years Current1100% Monitoring customer service levels Advanced3-5 years Current1100% Language Name Proficiency Experience Last Used Development Activities
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• Nglish Advanced5 years or
• Current1100% Spanish Advanced5 years or
Current1100% Other competencies Name Proficiency Experience Last Used Development Activities
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Anage reception and telephone Advanced3-5 years Current1100% Phlebotomy/Venipuncture
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Dvanced3-5 years Current1100% Procedures Assitence Advanced3-5 years Current1100% aWsodund Care Advanced Advanced3-5 years Current1110000%0% Billing Experience Advanced3-5 years Current1100% Medical Insurance Advanced3-5 years Current1100% Experienced in
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