Hr Business Information Technology

Rafael De La Cruz

Garfield, NJ *****

Cell: 201-***-****

Email: ******.**.********@*****.***

Education:

Berkeley College Woodland Park, NJ

Associate in Applied Science Degree – Major: Information Technology Management. 2006 – 2008 Bachelor of Science Degree – Major: Business Administration-Management 2008 – 2010 Skills:

Bilingual English/ Spanish, Microsoft Office (Word, Access, PowerPoint, Excel, Outlook), Google Suite, Cisco (WebEx, Jabber), LinkedIn Recruiter, Indeed, Talemetry, hireEZ, Greenhouse, PeopleSoft, Slack, BlueJeans, Recruiter WorkSpace (RWS), Salesforce

Professional Experience:

TriStruX Feb 2025 - Present

Talent Sourcing Specialist

• Efficiently managed 30–40 active requisitions at a time, sourcing and securing high-quality talent both domestically and internationally.

• Partnered closely Hiring Managers, and HR Business Partners to align on hiring needs and implement effective sourcing strategies.

• Implement Boolean and X-ray search strategies to uncover hard-to-find talent in areas such as network optimization, wireless technologies, and telecom software development.

• Maintain up-to-date knowledge of telecom technologies and organizational structure to effectively communicate value propositions to prospective candidates.

• Track and report sourcing metrics including time-to-fill, source of hire, and candidate engagement rates to continuously improve sourcing effectiveness.

• Provide specialized technical sourcing support for a wide range of IT and Operations roles, including field-based, corporate, and leadership positions. Key roles sourced include: Tower Technicians (I–III), Field Technicians (I–III), Fiber Splicer Technicians (I–III), Tower Foremen, Construction Managers, CATV Technicians, National Safety Directors, Safety Trainers, Safety Managers, EHS Specialists, Permitting Specialists/Coordinators, Project Managers/Coordinators, Operations Managers, Directors of Operations, Business Development Managers/Associates, Civil Foremen, Program Directors, Directors of Construction, HR Generalists, HR Business Partners, Laborers, Procurement Specialists, RF Technicians, Warehouse Operators, Office Clerks, Data Entry Clerks, Accounting Analysts, Accounting Managers, and Assistant Controllers. BioCentriq Dec 2022 – March 2024

Sr. Talent Acquisition Specialist

• Develop relationships with executives, hiring manager to understand organizational needs and influence hiring managers to deliver on hiring needs as efficiently as possible.

• Identified candidates through LinkedIn Recruiter, Indeed and other platforms by using creative Boolean Searches

• Leverage social media platforms and tools in driving candidate/employment brand awareness

• Identify and assess candidates for current and future openings.

• Source, Recruitment and Phone screening of candidates to assess skills, competencies, aptitude, cultural fit, compensation expectations and interest level.

• Provide weekly status report to Head of Human resources regarding candidate pipeline status and market insights

Cardlytics, Atlanta, Georgia Sep 2021 – Nov 2022

Sr. Sourcer Technical Recruiter

• Successfully identified and secured top talent domestically and internationally for 15 - 20 requisitions at a given time

• Provided technical sourcing support for both IT and Operations such as: Senior Data Engineer, Data Engineer, Senior Software Engineer, Principal Software Engineer, Cloud Network Engineer, Data Scientist, Senior QA Engineer, Sr. Salesforce Engineer, Software Developers, SAP Ariba Solutions Architects, Solutions Architects, Full Stack, Developers, DevOps Engineers, Chatbot, ServiceNow Developers, Product Managers, Security Engineers, Window Developers, Software Engineers, Platform Engineers, Blockchain Engineers, Genesys Systems Engineers, Mobile Developers, System Admin II, etc.

• Recruited & Sourced on following Skillsets & Programming Languages: Data Warehousing, Spark Streaming, Spark, Kafka, GraphQL, AWS, GCP, Azure Cloud, SQL, Node.JS, Oracle, MySQL, Java, Python, TypeScript, JavaScript, C#, Web API, REST, RDBMS, Scala, Hadoop, Apache, Google Play Store, macOS, iOS, ServiceNow, JIRA and ZenDesk.

• Collaborated with Recruiters, Hiring Managers, and Human Resources Business Partners to understand hiring needs and develop sourcing strategies

• Identified candidates through LinkedIn Recruiter, Greenhouse, Indeed, hireEZ, and other channels using creative Boolean Searches

• Maintained strong relationships with Recruiters, TA Leads and Hiring Managers as a trusted partner

• Created the onboarding and the training packet for the new hires. Fidelity Investment, Jersey City, NJ Jul 2021 – Sep 2021 Diversity Sr. Sourcer (Contract Position)

Verizon, Basking Ridge, NJ Jun 2019 – Jul 2021

Sr. Sourcing Technical Recruiter (Contract Position)

• Successfully identified and secure top talent domestically and internationally for 35-40 requisitions at a given time

• Provided technical sourcing support for both IT and Operations such as: Network Engineers, Data Scientist, Software Developers, SAP Ariba Solutions Architects, Solutions Architects, Full Stack Developers, DevOps Engineers, Chatbot, ServiceNow Developers, Product Managers, Security Engineers, Window Developers, Software Engineers, Platform Engineers, Blockchain Engineers, Genesys Systems Engineers, Mobile Developers, Civil Engineer, etc.

• Collaborated with Recruiters, Hiring Managers, and Human Resources Business Partners to understand hiring needs and develop sourcing strategies

• Identified candidates through LinkedIn Recruiter, Talemetry, Indeed, Hiretual, Dice, and other channels using creative Boolean Searches

• Maintained strong relationships with Recruiters, TA Leads and Hiring Managers as a trusted partner

Aerotek, Secaucus, NJ Aug 2018 – Jun 2019

Account Manager

• Developed and maintain strong professional relationships with Executives, Human Resources, and Managers of small to large businesses

• Responsible for overall account management

• Managed, trained, coached, and developed new recruiters

• Managed the fulfillment of open requisitions and set expectations with focus around key performance indicators

• Conducted meetings and lunches with clients and internal employees

• 50+ cold calls daily to gain new clients and job requirements

• Consulted with clients to understand their business needs as they relate to talent management

• Managed and developed partnership with recruiters by reinforcing recruiting fundamentals, requiring accountability, and providing consistent feedback in real time

• Managed recruiter performance and provide continuous career development

• Responsible for winning new accounts, expanding existing accounts, and providing exceptional customer service to all active and prospective clients. Senior Recruiter / Account Recruiting Manager Jul 2014 – Aug 2018

• Identified qualified candidates for client openings through various recruiting and sourcing methods

• Developed creative recruiting resources and networking activities to attract qualified employees to employment opportunities, source candidates through ATS software (RWS), Indeed, CareerBuilder, LinkedIn, Facebook, Craigslist, Career Fairs, and other platforms

• Recruited on Technical, Commercial and Professional Services positions. Example; Engineers, Civil Engineers, Environmental Engineers, Solders, Maintenance Technician, Warehouse Supervisors, Warehouse Managers, Technicians, Electricians and etc.

• Serve as a liaison between client managers, national partners, local office, and contract employees

• Maintained and managed contractor workforce (i.e. monitoring attendance, performance feedback, providing warnings, terminations, resolving conflicts, etc.)

• Conducted internal interviews with qualified candidates

• Coordinated and conducted new hire orientation and onboarding activities to successfully incorporate new employees into the workplace. This includes consolidating paperwork, providing onboarding materials, new employee training acquirements, and an overview of the company’s core values and culture.

• Managed all aspects of preparing candidates for client interviews; complete professional reference checks and develop their interview skills to enable successful job placement

• Responsible for ensuring all candidates’ pre-employment requirements are met prior to start of assignment

• Served as the point of contact throughout candidates’ entire assignment, providing continued support to ensure highest level of job performance

• Performed rate negotiations with candidates prior to submittal

• Administered exit interviews with candidates upon completion of contract

• Responsible for conducting off-site recruitment seminars; create all collateral materials necessary for seminars

• Performed various customer service related tasks

• Partnered with Account Manager to identify top accounts, target skill sets, and key market segments

• Built and maintained relationships with industry contacts to gain knowledge and generate referrals and leads

Achievements:

• 2016 Top Producing Recruiter (Aerotek Secaucus, NJ Office)

• Hit Multiple Quarter Contests during my tenure

• Promoted twice to Account Recruiting Manager & Account Sales Manager

• Managed Four Separate Accounts

• On-Premise Account Recruiting Manager

• Conducted Job Fairs, Build Relationships with different Institutes/Colleges and Clients Meetings

• Generated over $500K in revenue yearly

Raymour & Flanigan, Paramus, NJ May 2011 – Jul 2014 Leading Customer Care Supervisor

• Monitored the daily operations of the Customer Care Department

• Corresponded with sales departments, delivery departments, service departments and associates in over 85 stores within the tristate area

• Prepared documentation for Insurance Certificates for delivery coverage

• Processed all chargebacks from credit card companies

• Assisted in preparing documentation for legal departments for cases involving fraud and chargebacks being pursued in a court of law

• Provided administrative support to four managers in the showroom

• Corresponded with finance companies, to resolve confidential customer issues relating to billing queries, finance terms, and charges

• Processed sales orders using the system of GERS

• Confirmed the correct SKUs is being used on the sales order by detailing on the SKUs configuration

• Composed and responded to emails and inquiries from directors, managers, operation associates and customers.

• Performed full managerial duties and tasks in absence of customer care manager

• Accessed and monitored the ADP ETIME payroll system, assisted with scheduling work hours for team members, and ensured that budgeted hours are strictly adhered to

• Secured and maintained personal and confidential information for customers on database system

• Assisted in the interview and training process for new hires in customer care

• Partnered with human resources for the recruitment and hiring process for potential applicants/candidates

• Reconciled the daily business transactions and preparing nightly reports

• Resolved daily customer care issues.

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