Data Entry Customer Service

Del Valle, TX ***** 512-***-**** ************@*****.*** WWW: Bold Profile

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ROSIE GOMEZ

OBJECTIVE

Experienced clerk with exceptional typing and data entry abilities. Dedicated to providing top-notch services. Knowledgeable about maintaining thorough records. Accuracy-driven, service-oriented, and diligent in completing tasks with minimal supervision. Resourceful and experienced worker offering expertise in customer service. Passionate about utilizing knowledge and skills to excel in delivering excellent services.

SKILLS

Telephone etiquette

Customer satisfaction

Cash handling

Administrative support

Filing systems

Customer communication

Problem-solving

Flexible and adaptable

Customer service

Microsoft office

Data entry

Professional and mature

Excellent communication

Data recording

Document review

Data entry and 10-key

WORK HISTORY

CLERK 06/2023 to Current

Internal Revenue Service, IRS, Austin, TX

Data entry

Approved or denied requests for tax- payer transcripts

Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.

Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.

Completed data entry tasks with accuracy and efficiency.

Followed established procedures to enter and process data correctly.

Checked for accuracy by verifying data and records.

Used computer software to store and retrieve data.

Followed data entry protocols, rules and regulations.

RECEPTIONIST 01/2020 to 01/2023

Del Valle ISD, Del Valle, TX

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Answered phone promptly and directed incoming calls to correct offices.

Kept reception area clean and neat to give visitors positive first impression.

Resolved problems and complaints.

Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Maintained confidentiality of information regarding students.

Maintained visitor log for entering and leaving facility for security purposes.

Helped maintain office security by monitoring visitor access and issuing badges.

SUBSTITUTE TEACHER 04/2018 to 01/2020

Del Valle ISD, Del Valle, TX

Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Participated in professional development workshops to stay current with educational best practices.

Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Upheld classroom routines to support student environments and maintain consistent schedules.

Supervised lunchroom and recess activities.

Enforced school and class rules to maintain order in classroom.

Followed lesson plans designed by absent teachers.

Monitored student behavior and administered discipline as needed.

Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.

BILINGUAL ENROLLMENT BROKER 04/2016 to 03/2018

Maximus INC., Austin, TX

I respond to customer inquiries received by phone regarding their Medicaid eligibility and services.

I keep a detailed account of all inquiries by documenting every call. The reason for the inquiry and the resolution.

I help schedule appointments; I maintain positive and professional relationships with all agencies we work with, from verifying coverage to setting up appointments and setting up the patients rides to get there and back.

Enhanced customer satisfaction by providing efficient enrollment services and addressing concerns promptly.

Resolved any discrepancies between clients and insurance carriers promptly, maintaining a high level of professionalism throughout the process.

Maintained accurate records of all client interactions, transactions, comments, and complaints for future reference.

OFFICE MANAGER 08/2015 to 03/2016

Bastrop Auto Salvage, Cedar Creek, TX

Reconciled end-of-day reports to determine accurate billing and payment processing.

Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.

Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

EDUCATION

Del Valle High School, Del Valle, TX

Diploma, 01/1998

Austin Community College, Austin, TX

Paraprofessional Certificate, 02/2020

Austin Community College, Austin, TX

Administrative Assistant Program, Administrative Assistant Program, 02/2023

REFERENCES

Clarissa, Ruiz, Professional Co-worker, 512-***-****

Isabel Torres, Professional Co-Worker, 737-***-****

Candy Romero-Hernandez, Professional Co-worker-512-***-****

CERTIFICATIONS

Administrative assistant Program - 2023

Para Professional Continued Education Training - 2020

LANGUAGES

Spanish

Full Professional

#HRJ#bb9ba769-55e3-43a2-b8e6-363ac4b9f0b8#

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