Human Resources Employee Relations

Antonio Navarro

Tampa, Florida - 708-***-**** - ************@*****.***

SUMMARY Dynamic leader with over 15 years of experience in human resources and operations management within a high-volume logistics environment. Proven track record of driving workforce strategies that enhance safety standards, reduce turnover by 23%, and maintain operational efficiency. Successfully led training initiatives for over 1,500 managers to elevate leadership skills and mitigate compliance risks. Ready to leverage expertise and commitment to cultivating a positive workplace culture that aligns with organizational goals.

WORK EXPERIENCE

08/2020 – 07/2024

Lead Supervisor / HR Coordinator, United Parcel Service (UPS) Florida, US

Managed a team of over 200 employees, including 180 union members, aligning performance goals with organizational objectives and improving safety standards by 7%.

Trained supervisors and staff in effective communication, performance improvement, and conflict resolution, resulting in a 23% decrease in employee turnover.

Facilitated strong team collaboration to achieve operational goals in a fast-paced environment, ensuring consistent on-time delivery of $50M in logistics.

Ensured flawless assessments during DOT Driver Qualification File audits, operational readiness, efficiency and regulatory compliance.

01/2015 – 08/2020

Human Resources Manager, United Parcel Service (UPS) Chicago, US

Managed HR operations for a 24/7 logistics hub with over 7,000 employees, fostering a positive and compliant work environment.

Collaborated with senior leaders to develop and execute training programs.

for over 1,500 managers, improving leadership capabilities and reducing compliance concerns.

Worked with cross-functional teams to resolve intricate employee relations matters

12/2011 – 06/2015

Employee Relations/Risk Management Coordinator, Chicago, US

United Parcel Service (UPS)

Optimized decision-making processes through data-driven analyses in performance management and employee relations, resulting in improved resource allocation and cost reduction.

Delivered timely and effective support for employee performance improvement plans (PIPs), decreasing the necessity for terminations or litigation.

Administered workers’ compensation claims, decreasing claim frequency and associated costs through targeted safety initiatives and proactive intervention strategies.

1/2008 – 08/2011 Employment Supervisor, United Parcel Service (UPS) Chicago, US

Achieved national recognition with the lowest turnover rate (22.2%) for two consecutive years by developing data-driven retention strategies and fostering strong team dynamics.

Streamlined the recruitment and onboarding process, reducing ramp-up time by 30% and facilitating a quicker integration of new hires into the team.

EDUCATION

08/2007 – 05/2009 National Louis University, Wheeling, US

Master of Business Administration (MBA)

SKILLS

QuickBooks Pro

HRIS

Compliance Tools

Recruitment

Onboarding

Performance management

Relationship Building

Problem Solving

Leadership

Team Development

Employee Relations

Employee Engagement

Analytical Skills

Independent

HR Compliance

Cross-Functional Collaboration

Communication

Team Collaboration

Retention Strategies

Decision-making

Strategic Thinking

Independent

Collaborative

Follow-up

Microsoft Office Suite

Salesforce

CERTIFICATIONS

OSHA 101 Conducted by Liberty Mutual Consultants

Sexual Harassment/Discrimination conducted by Quarles & Brady LLP

Operations/Warehouse /Logistic Training (UPS Corporate School- Provo, Utah)

REFERENCES

References can be provided if requested.

LANGUAGES

English (Bilingual)))

Spanish

Contact this candidate