Customer Service A Team

SLAVICE JANESKI

Management position

****************@*****.*** 773-***-****

WORK EXPERIENCE

Customer Service Supervisor

Southwest Airlines

July 2023 - current MDW

Supervised a team of customer service representatives, exceptional customer experiences and resolving complex issues. Team Leadership - Mentored a team of representatives, fostering a positive and productive work environment.

Customer Issue Resolution - Resolved complex customer complaints and concerns, utilizing problem-solving. Quality Assurance - Monitored and evaluated interactions, providing feedback and coaching to representatives to enhance customer experience.

Policy and Procedure Adherence: Ensured team compliance with company regulatory requirements.

Front End Department Supervisor

Lowe's Home Improvement

August 2020 - July 2023

Lead and enable a team of associates to deliver exceptional customer service.

Coach, train, and delegate tasks to associates.

Manage performance, department coverage, and collaborate with other supervisors and assistant managers.

Collaborated with front-end and back-end operations associates to ensure adequate stocking.

Monitored use of store power equipment and coached employees on safe behaviors.

Team Leader and Trainer

Sam's Club

September 2012 - March 2016 Calumet City, IL

Scheduled, inventoried, and delegated tasks.

Guided, motivated, and trained employees.

Supervised floor operations and managed membership desk. Recognized for excellent customer service three consecutive years. Customer Service Supervisor

CAREER OBJECTIVE

Management professional with

extensive experience in operations,

safety management, and team

leadership, dedicated to maintaining the

highest safety standards and

operational excellence.

SKILLS

Customer service and relations;

proven ability to deliver exceptional

customer experiences and resolve

complex issues.

Leadership and team management:

supervising and mentoring teams,

fostering a positive and productive

work environment.

Communication and interpersonal

skills: Excellent communication and

interpersonal skills, with the ability to

collaborate with internal stakeholders

and customers.

Time management and organization:

Proven ability to prioritize tasks and

manage time effectively in a fast-

paced environment.

Problem-solving and conflict

resolution: the ability to analyze

complex issues and implement

effective solutions.

Training, development, quality

assurance and control.

Airline Operations Management

Safety Regulations Compliance

Data Analysis and Reporting

Regulatory Compliance (FAA, IATA)

Fleet Management

Team Leadership

Stakeholder Engagement

Northwest Airlines

June 1992 - September 2012

Results-driven Customer Service Supervisor with 20 years of experience at Northwest Airlines, delivering exceptional customer experiences, leading high-performing teams, and driving operational efficiency.

Supervised teams of up to 20 customer service representatives, providing guidance, coaching, and performance feedback. Ensured seamless customer experience through effective issue resolution, timely responses, and proactive communication. Collaborated with cross-functional teams to resolve complex customer issues, improve processes, and implement new initiatives. Consistently met or exceeded customer satisfaction, quality, and productivity targets.

Problem Solving

Conflict Resolution

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