Quality Assurance Customer Service

JW

JENNIFER WILKINSON-DIMAS

***************@*******.*** 972-***-**** Colorado Springs, CO 80905 Driven individual seeking work that upholds personal and business ethics, values honesty, and integrity. Excellent troubleshooting and problem-solving skills, Previous hands-on experience, leadership and management experience in loan funding and loan servicing with automobile, mortgage, jumbo land and some recreational off-road vehicles. Confidential estate management, event planning/facilitation, and personal assistance experience. Remote work considered. Interested to work hard and excel at account level. Client service and satisfaction

Communication

Quality assurance

Vendor management

Project management

Workload prioritization

Customer service

New vendor due diligence

Team and department management

Strategic analysis

Business process development and improvement

Closing employee and management training

Sales

Analysis

Account management

Prepare and execute consignment property leases

Banking deposits and bookkeeping

International container and product shipping

System development and performance

Loan servicing

Loss mitigation

Process development and improvement

Strategy

System creation and development

Management

Organizational leadership

Customer experience

Process analysis

Data analysis and strategy

Reporting matrix development

Organizational development

Leadership development

Microsoft Suite

Automobile loans

Mortgage loans

Recreational vehicles

Retail operations

Jumbo land loans

Vendor contracts review and enforcement

RVs and recreational equipment

Danzik Motivational Colorado Springs,

CO

Estate Manager

02/2021 - Current

Business and estate management for Danzik Motivational and private family, event planning and facilitation.

Skills: Client service and satisfaction, communication, quality assurance, vendor management, project management, workload prioritization. The Woods Allstate Insurance Agency

Boulder, CO

Property & Casualty Insurance Servicing

Agent

01/2019 - 12/2021

Outbound calls client calls regarding automobile and property insurance policy servicing.

Skills: Communication, workload prioritization, customer service. Client Name Private Colorado Springs,

CO

Estate Manager

Business and estate management for private family, event planning and facilitation.

Summary

Skills

Experience

01/2018 - 12/2019 Skills: Client service and satisfaction, communication, quality assurance, vendor management, project management, workload prioritization. RER Solutions Dallas, TX

Personal Assistant

01/2015 - 12/2018

Personal Assistant construction management, manage vendor punch lists or team.

Skills: Communication, new vendor due diligence, workload prioritization. Sperlonga Data Analytics Coppell, TX

Operations Manager

01/2013 - 02/2014

Managed strategic analysis, performance delivery, and reporting metrics for data analytics department on 4 supervisors and 150 FT/PT employees. Skills: Communication, team and department management, strategic analysis, new vendor due diligence, business process development and improvement, workload prioritization.

Capital One Auto Finance Plano, TX

Funding and Audit Manager

12/2011 - 06/2013

Loan funding of prime and subprime automobile loans. Also, performed audits on funded loans for quality assurance.

Skills: Communication and customer service, team management, strategic analysis and performance development, business process development and improvement, closing employee and management training, workload prioritization.

Wilkinson Fireworks Co., Inc. Bullard, TX

President

01/1985 - 01/2012

Importer and distributor, wholesaler of consumer and commercial pyrotechnics.

Skills: Customer service, communication, team and business management, new vendor due diligence, sales, analysis and quality assurance, account management, prepare and execute consignment property leases, banking deposits and bookkeeping, international container and product shipping. A Avelo Mortgage-a Goldman Sachs

company/ Litton Loan Services/Ocwen

Las Colinas, TX

Loss Mitigation and Short Sales Closing

Manager

01/2007 - 09/2011

Managed loss mitigation closing and servicing teams of prime and subprime mortgage loans in foreclosure, short sales, Deeds in Lieu, loan modifications, forbearance plans.

Skills: Communication, system development and performance, team management, loan servicing, loss mitigation, process development and improvement, closing and management training, strategy, and workload management. Developed campaigns for account predictive dialer. ACRG & Tri Financial Services Dallas, TX

Director of Client Management,

Marketing & Business Development

11/2005 - 03/2007

Oversee collateral recovery of prime and subprime automobile, RV, boat, motorcycle and motorcycle loans. Worked directly with pending, new, and existing finance companies to locate and recover their collateral. Develop Tri-Financial Group systems and policies and procedures. Skills: Communication, System creation and development, team management, loss mitigation, new vendor due diligence and contract review, business process development and improvement, workload prioritization.

Drive Financial Services Dallas, TX

Loss Mitigation Outsourcing Vendor

Manager

02/2001 - 05/2005

Company Overview: (Now Santander USA Consumer Finance) Charged off automobile loan location and recovery. Developed Loss Prevention Skip Recovery Outsourcing Program. Managed inhouse loss prevention deficiency balance recovery and skip tracing teams. Liaised with external vendors for multiple loan servicing areas for services.

(Now Santander USA Consumer Finance)

Skills: Communication, customer service, vendor management, team management, loss mitigation process development, management, and improvement, new vendor due diligence and contract review, workload prioritization.

Auto One Acceptance Corporation Dallas, Loan servicing of prime and subprime automobile loans, including TX

Loan Servicing and Loan Funding

Associate

06/1998 - 02/2001

repossession, redemption and reinstatement. Also funding prime and sub-prime auto loans.

Skills: Communication.

University of North Texas Denton, TX

Hours toward Masters of Art in Counseling Psychology 01/1998

University of North Texas Denton, TX

Bachelors of Art in Psychology maj, Sociology min

08/1994 - 01/1997

UNT Volleyball and Racquetball Teams

Tyler Jr College Tyler, TX

General Studies

09/1992 - 01/1994

TJC Volleyball and Racquetball Teams

www.linkedin.com/in/jenniferdimas

Customer Service

Loss Mitigation

Automobile Loans

Mortgage Loans

Recreational Vehicles

Retail Operations

Jumbo Land Loans

Vendor Contracts Review and Enforcement

RVs and Recreational Equipment

Education and Training

Websites, Portfolios, Profiles

Industry Proficiencies

Contact this candidate