Customer Service Representative
Resume:
JAMYRAH PIERCE
Hampton, GA *****
******.*******@*****.***
Professional Summary
Skilled Customer Service Representative with 9 years of experience in customer-facing roles, providing exceptional support and resolving issues efficiently. Proficient in data entry, medical scheduling, and insurance verification. Proven ability to work in a team environment and adapt to new situations. Willing to relocate: Anywhere
Work Experience
Customer Service Representative
Carenet Health-Sacramento, CA
June 2024 to February 2025
• Maintained detailed records of customer interactions and transactions using CRM software, ensuring accurate documentation for future reference
• Verified insurance coverage and obtained pre-authorization for medical procedures when required
• Performed data entry tasks with a high level of accuracy, entering patient demographics and appointment details into the system
• Scheduled and coordinated medical appointments for patients, ensuring efficient use of healthcare provider time.
Customer Service Representative
(WFH), TELEPERFOMANCE USA-Atlanta, GA
October 2022 to April 2024
• Resolved customer issues, leading to a 10% decrease in escalations.
• Provided thorough support, ensuring customer satisfaction and retention.
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes Customer Advocate
Allbirds-Atlanta, GA
May 2022 to July 2022
• Supported team in achieving sales targets through effective product training and strategic displays.
• Enhanced product knowledge among team, ensuring meticulous and strategic merchandise presentation.
• Collaborated in a team to surpass sales targets by mastering product features and smart display tactics. Customer Service Representative
Williams-Sonoma, Inc.-Remote
February 2022 to May 2022
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
• Successfully negotiate and appease customers using a variety of methods established by Williams- Sonoma, Inc., guidelines.
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
• Assisted customers with product selections and solutions, enhancing shopping experience. Customer Service Representative
ModivCare-College Park, GA
August 2021 to November 2021
• Managed accurate data entry for customer trips, ensuring high-quality service.
• Ensured precise data management for client transportation, boosting service quality.
• Analyzed customer service workflows to ensure accurate and timely data entry.
• Evaluated and refined customer support protocols to improve data reliability. Order Filler
Walmart Distribution Center-Atlanta, GA
February 2021 to June 2021
• Lift up to 75lbs
• Scan and enter items in system using provided equipment.
• Optimized workflow by enhancing tote filling, achieving efficient product loading.
• Accurately scanned and recorded items, ensuring data integrity in system operations. Customer Service Representative
Exela Technologies-Atlanta, GA
October 2020 to January 2021
• Assess, identify, and escalate priority issues, including complaints
• Resolved key customer issues, ensuring escalated problems met timely solutions.
• Aided customers by confirming details and issuing reward cards efficiently.
• Engaged actively in managing multiple insurance accounts with high precision. Toddler Teacher Assistant
Bright Horizons Family Solutions-Sandy Springs, GA July 2019 to August 2020
• Improved classroom operations, saving 30% setup time.
• Fostered teamwork among staff to optimize educational activities for toddlers.
• Ensured meticulous supervision of toddlers, promoting a safe play environment.
• Eagerly engaged in daily educational activities, sparking toddler creativity and learning. Customer Service Representative
College Park-College Park, GA
December 2018 to June 2019
• Maintained strict data privacy, adhering to HIPAA rules
• Boosted customer confidence with rigorous data privacy adherence
• Leveraged collaborative skills to work within a team, ensuring data privacy
• Assisted clients with product search to ensure accurate ordering. Temporary Customer Service Representative
TSYS-McDonough, GA
July 2018 to November 2018
• Analyze customer service needs for communication to service and technical departments, when applicable
• Streamlined customer issue resolution, enhancing service efficiency and satisfaction.
• Evaluated client queries to direct to appropriate tech, improving response times. Customer Service Representative
VXI Global-College Park, GA
May 2017 to April 2018
• Receive inbound calls regarding customer concerns relating to phone, internet and/or TV cable services.
• Utilizes sales skills to probe for information and close the sale to maintain sales goal
• Provided empathetic customer support during crisis, maintaining service excellence. Driving Lead
Airserv Corporation-Atlanta, GA
May 2016 to May 2017
• Enhanced team efficiency by leading 3 cabin workers, ensuring swift aircraft readiness.
• Managed precise operation of high-lift trucks, adhering strictly to safety protocols.
• Fostered a safe work environment, leading by example in safety and operational procedures.
• Streamlined aircraft cleaning, reducing turnaround time by efficiently managing cabin crew. Education
College in Culinary Arts
Auguste Escoffier School of Culinary Arts-Boulder-Remote November 2024 to Present
High School Diploma
Lovejoy High School-Lovejoy, GA
August 2009 to May 2013
Skills
• HIPAA
• Medical Scheduling
• Childcare
• Insurance verification
• Organizational skills
• Office experience
• CRM software (2 years)
Certifications and Licenses
Driver's License
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