Customer Service Client Relations

CAREER SUMMARY

Great communication skills allowing me to follow through tasks thoroughly and efficiently. Ideally would like to be in a position allowing me to spend time communicating internally while maintaining client relations externally.

CORE COMPETENCIES

Exceptional external and internal customer service skills through quality relationship management

Results driven.

Problem solving through research and product knowledge/learning.

Punctual, positive outlook, focused, open minded.

Robust critical thinking and wise decision making

Continuous relationship building and improvement with vendors.

Capability to multitask and retain information.

Team oriented and teamwork advocate.

Multilingual in English, German, Arabic and Chaldean (Aramaic)

PROFESSIONAL EXPERIENCE

Ken’s Village Market July 2024-August 2025

Assisted customers in purchases by guiding them to the correct item they are looking for or a similar item, and carrying groceries to their vehicles when needed, assisting coworkers throughout the store where needed, restocking shelves, ordering/verifying vendor orders.

Caretaker-full-time for a family member February 2023-July 2024

Driver – Taylor Farms Southwest September 2022-February 2023

Delivered ready to eat foods to various retailers.

Drove straight trucks and semi-trucks.

Customer Service Specialist – Home Depot February 2019–September 2022

Specialize in providing outstanding customer service by educating customers and providing customized shopping experience, achieving repeat customers.

Support team members as necessary

Educate myself in all areas of the sales floor and business to support the company and customers.

Outreach Agent – CIOX Health August 2018-February 2019

Outbound customer service to support the department goals.

Achieved and exceeded goals set by management through exceptional customer service skills.

Customer Service Specialist-T-Mobile August 2015-August 2018

Support customers in all areas of need from sales to billing.

Increased product and services knowledge to support customer need and achieved customer retention.

Increased sales by suggesting products and services that were geared around customers’ needs.

Sales Representative American Magazine December 2001-December 2004

Product sales to retailers, including and not limited to magazines, videos, and DVDs.

Increased sales by approximately 30%

Acquired approximately 80 new clientele.

Application Specialist – Chemtall Oakite March 2000-December 2001

Tracked and monitored laboratory testing and experiments.

Troubleshoot clients’ production issues.

Achieved new pre-treatment phosphate systems for various applications.

Implemented efficient methods of processing at clients manufacturing sites by visiting the sites and observing current operation.

Master Technician II – Akzo-Nobel February 1998-March 2000

Testing and implementation of auto base and topcoats to achieve customer specifications.

Document and report findings and end state

Generated increased customer base through improved products.

Technician II – ICI Polyurethanes January 1996-February 1998

Produced various experimental and developmental polyurethane systems.

Achieved customer trust and satisfaction through demonstrations and support.

Document laboratory experiments for future references

EDUCATION AND TRAINING

Wayne State University – MI, USA; B.A. General Chemistry (Inorganic, Organic, and Physical) – Graduated in 1996

Skills and Knowledge

Familiar with Excel, Power Point, and Access, proficient with MS Office

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